Courtney Behrend

**** ********* ****, *****, ** *4143

Phone: 216-***-**** Email: adjnsp@r.postjobfree.com Warehouse Clerk/Logistics Call Center Associate Team Management Customer Service Representative

Sumitomo (SHI) Demag Plastics Machinery

Warehouse Clerk/Logistics 10/2018 - 07/2020

Coordinated receiving and shipping of materials

Handled shipping of exports and imports as well as US orders

Updated HTS/Schedule B codes yearly/when needed

Handled database entries, scanning of customer documents and created 2020 USMCA paperwork

Tracked and resolved any delayed/lost shipments

Scheduled truck, courier and next day shipments

McCarthy, Burgess & Wolff

Asset Recovery Associate 05/2014 – 07/2017

Manage inbound and outbound calls to clientele to facilitate resolution of financial responsibility

Maintain pace during high volume periods

Provide consistent and efficient quality control standards for corporate entity

Provide tier-one client with expertise in dispute resolution

Train new employees in corporate citizenship, reinforcing federal guidelines and corporate policy GC Services

Asset Recovery Associate 07/2007 - 06/2013

Managed inbound and outbound calls to clientele to facilitate resolution of financial responsibility

Operated as Team Lead providing “Second Voice” support

Operated proprietary software for telephony solutions within call center department

Trained new employees in corporate citizenship, reinforcing federal guidelines and corporate policy

Consistently achieved bonus incentives

Food City

Bakery / Deli Assistant Manager 01/2005 - 07/2007

Maintained quality control standards for delicatessen and bakery

Conducted inventory control duties with an emphasis on ordering and receiving product

Managed employee assets providing support and training of staff

Conducted normal operations in bakery

PAM Transport

OTR Driver 03/2003 - 01/2004

Performed duties as Over-The-Road driver within Mid-American and Eastern Interstate environment

Complied with FMCSA standards as well as commercial vehicle inspection

Complied with federal HAZ-MAT regulations

Courtney Behrend

7070 Broadview Road, Parma, OH 44143

Phone: 216-***-**** Email: adjnsp@r.postjobfree.com Warehouse Clerk/Logistics Call Center Associate Team Management Customer Service Representative

Ohio E-Check

Assistant Manager 01/2001 - 03/2003

Conducted inspection of vehicles for compliance with EPA standards

Managed employee assets providing support, training and retention of crew

Performed management duties including scheduling, inventory control, and banking deposits

Resolved client dispute issues

Education

Cuyahoga Community College

Associate of Arts Program 08/1992 – 06/1994

Tri-C Middle College

High School Diploma 08/1992 – 06/1994

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