District Manager/ Retail Expert/ Operations Specialist / Training

SUSAN ROBERTS

***** ********* ******* 508-***-****

Boca Raton, FL 33498 adjnqh@r.postjobfree.com

Experienced Executive

SUMMARY Fast-track, results-driven influencer and proven game-changer with a plethora of successful executive- level management experience. Recognized as an out-of-the-box thinker, risk-taker who is able to work with all levels of management to champion the goals of the operation, driving initiatives and achieving objectives. Successfully exploits market penetration and trend opportunities. Acknowledged for exceptional people development, extremely effective trainer and mentor, analytical with extremely strong business acumen. Understands and succeeds in logistical problem solving of merchandise flow allocation / maximization and inventory turnover. A proven multi-project / unit executive who thrives on challenges / opportunities. An accomplished leader and motivator. CORE STRENGTHS

Change Management Coaching / Motivating Exceeding Goals P & L / Forecasting / Metrics Strategic Problem Solving Event / Sales Planning Identifying / Training Leaders Conflict Management Communication Driving Results Cost Control Customer Relations

HIGHLIGHTS

• Credit Champion for Saks Off 5th, Fall 2020

• Associate Engagement Champion, 2019-20

• Presented, approved and implemented change in company wide Dress Code.

• GM for #1 sales location, Fall 2016 - Spring 2017

• Florida Market Lead, 2017-2018

• Managed, planned and executed seamless new store opening, September 2014

• Championed Omni-Channel fulfillment rollout for 15 Fulfillment stores company-wide.

• Active committee member, collaborated with COO for Gross Margin Committee, 2014-16

• Red Rose Award - Operations; Operations Manager of the Year

• Achieved #1 ranking in Conversion and Expense reduction performance as GM, Rochester, NY PROFESSIONAL EXPERIENCE

HBC Corporation, New York, NY 08/98 - 01/21

Saks Fifth Avenue Off 5th

DVP / District Manager - South, (01/19-01/21)

District Manager at peak for 23 locations, 7 Top 10 doors and $150M, in annual sales in 6 states

(TN, KY, NC, SC, GA and FL).

• Elevated / presentation standards in District becoming the leader of initiatives and Visual Guideline contributor.

• Successful closure of two locations in Louisville, KY and Nashville, TN.

• Achieved #1 NPS rating for 2019 - January 2021, season over season.

• Achieved #1 SFS fulfillment fill rate, exceeding company 90% goal.

• Achieved #1 Email capture / usage, 2019 - January 2021 season over season.

• As Credit Champion implemented monthly accountability calls, daily performance communication and DM buy-in resulting in positive comp performance to LY during Covid. DVP / General Manager, Sunrise FL(2/16-1/19)

Florida Market Lead (8/17 - 1/19)

Maintained a dual role which entailed directing operations at the Sawgrass store and Florida Market. Florida market, 13 locations of which 6 locations are Top 10 doors for organization with a total of $108.3M, in annual sales.

• Responsible for $18M annual revenue in #3 volume store with just under 100 associates.

• Elevated presentation standards, product / vendor matrix as well as executive team, leading to successful turnaround of the store and led market / region in internal promotions.

• Promoted to Market Lead for S Florida ( 7 locations) in August 2017, acquired remaining FL stores (6 locations) February2018

SUSAN ROBERTS

PROFESSIONAL EXPERIENCE (CONT.)

• Implemented or initiated the following; Credit Tier Program, Visual Associate (Top 10 doors) and AP Supervisor which led to Regional and Company wide roll outs.

• Reduced shortage in store, resulting in store being removed from Target List after 10 years.

• Achieved #1 sales performance to 4th quarter Store Wars Challenge.

• Selected Flagship location for monthly Visual Directive Review and Execution for banner. Lord and Taylor, New York, NY

National Operations Director, (07/15-02/16)

Directed Operational Excellence for US (50 locations) reporting to SVP of Operations, Lord and Taylor sales volume $1.9B.

• Quarterly Business Review presentations ( P & L ) to Senior Leadership Team; including, but not limited to CFO, CEO, President and Chairman.

• Omni Channel Fulfillment platform execution along with roll out to initial 15 locations.

• Initiated and implemented RTV Best Practices for multi-banner rollout.

• Collaborated with Asset Protection on overseeing and supporting of yearly inventory processing.

• Partner and Go-to for Engineering, IT, Purchasing, Staffing, Planning and DC on all banner initiatives, requirements and follow up.

• Credit Acquisition Partner; seasonal plans, blend and partnerships. (Capital One) Regional Operations Director, (04/12-07/15)

Responsible for Operational Excellence of 31 locations, inclusive of NY City Flagship store.

• Managed, planned and worked in partnership to execute most successful store opening in 20 years, September 2014.

• Seasonal Off Site Training for all new General Managers, Assistant General Managers and Operations Managers. Planned, executed and facilitated with corporate partners a three day training / onboarding session.

• Implemented and executed P & L training which was then rolled out cross banner to Canada and the Bay.

• Championed Fine Jewelry Service Plan launch, training and monthly reporting.

• Ran outlet division of Lord & Taylor (The Find) which resulted in a sales increase and gross margin increase for the two seasons I was at the helm Rochester, NY - Braintree, MA - Burlington, MA

General Manager (05/05-04/12)

Directed and improved operational efficiencies of three focus doors with overall volume ranging from $12.6M to $27.5M including an average of 100+ associates and up to eight executive roles.

• Increased sales performance annually for 7 consecutive years.

• Mentored and elevated talent, promoted 20 executives.

• Exceeded Credit Plan annually in all three locations.

• Regional trainer for new GM training in the MA market from 2009-12; successfully on-boarded three GM’s.

• #1 company performance for Grassroots Program, 2005 - 07 subsequently generating incremental sales of $1M to plan.

Braintree, MA

Operations Director (02/00-05/05)

Responsible for Operations for $30M location with two direct report executives and 20 associates.

• Awarded “Operations Manger of the Year” 2004

• Exceeded Credit acquisition plans from 2000-2005

• Nominated for, and served as active member of New Store Opening Team.

• Reduced shortage /shrink performance from 2001-2005 (prior target store). Area Sales Manager, Braintree, MA (08/98-02/20)

PROFESSIONAL REFERENCES

Available Upon Request

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