Assistant General
Resume:
Education University; College of Hospitality Management and Tourism
Bachelor of Science in Hospitality Management and Tourism Marketing
Minor in Spanish Language
Related Experience
Hamister Group LLC – Hilton Garden Inn Buffalo
11/01/2020 – Present 10 Lafayette Square, Buffalo NY 14206
Assistant General Manager
Parrot Key Hotel & Villas
08/01/18 – 07/01/20 2801 N Roosevelt Blvd, Key West, FL 33040
Director of Front Office
●Part of the opening team who successfully implemented new practices, hired a complete new staff, and created Standard Operating Procedures (SOP’s) for the Front Office department
●Managed 25+ individuals within the Guest Service, Bellman, Doorman, Concierge and Valet roles
●Forecasted and Budgeted on a weekly, and monthly basis
●Managed all guest relations of in-house and future guests
●Worked closely with Reservations, Sales and Accounting to ensure maximum occupancy, rate and revenue.
●Established and maintained close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale, and guest service
●Actively involved in recruitment by preparing job descriptions, postings ads, and managing the hiring and orientation process. Acted as on-site HR Manager for resort.
●Conduced performance management and quarterly reviews.
The Sagamore Resort by OPAL
03/18 – 07/18 100 Sagamore Drive, Bolton Landing NY 12814
Assistant Executive Housekeeper
Sea Island Resort 100 Cloister Drive, Sea Island GA 31526
2/17—03/18-912-***-****
Acting Director of Housekeeping (09/17-01/18); Housekeeping Manager
●Lead and train 80+ employees
●Responsible for all aspects of housekeeping for a 265-room resort
●Achieved and maintained AAA rating and Forbes 5 Star rating for 2017
●Responsible for monthly and year-end financial critiques and budget
●Increased departmental profitability
●Improved owner relations and team member satisfaction scores
●Created, implemented and trained new guest resolution system to executive leadership which was approved and adopted by various departments
Waldorf =Astoria 301 Park Avenue, New York NY 10022
12/15—3/17-212-***-****
Rooms Division Manager - Housekeeping, Guest Services, and Public Space
●Managed scheduling, purchasing, room-turn, training, and operations
●Managed guest services, front office, housekeeping and public space operations
●Planed, facilitated, and coordinated large events
●Lead and trained 50+ employees
Embassy Suites Hilton 200 Delaware Ave, Buffalo NY 14202
08/15—12/15 (716) 842- 1000
Guest Service Agent
Gray Line Tours 1625 Buffalo Avenue, Niagara Falls, NY 14303
05/13—12/15-716-***-****
Group Sales Manager; Accountant, Tour Operator
Wingate by Wyndham 333 Rainbow Blvd, Niagara Falls NY, 14303
04/15—12/15-716-***-****
Front Desk Clerk, Guest Services Host
International Experience
Special Project Travel Destination Planning: Concentration in Ireland; spring 2014
Organized a trip to Ireland for 3 weeks; all-inclusive itinerary for 50 students
Study Abroad Semester abroad in France, Italy and Spain; Discover the World Program
Adapted to an unfamiliar environment and embraced cultural differences
Used communication and organization skills to navigate through new cities
Related Skills Microsoft Office (Word, Excel, PowerPoint, Access)
Opera hotel operating system; ‘REX’ Room Expeditor; HotSOS optimization
ONQ PMS System
Infor PMS System
Dayforce, UltiPro – Scheduling/Payroll System
SharePoint
Alice Communications System (Hotel & Concierge)
Social Media Marketing
Spanish—well understanding of both written and verbal
Experience in HR Functions – Pay & Benefits, recruitment, training and development
References Available Upon Request
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