ANJUM AK

Customer Service

PERSONAL PROFILE:

Detail oriented and highly adaptable professional with over 7 years of experience in customer service, verifications, data warehousing, data analysis and visualization. I pride myself on being a vibrant individual competent within the foundations of people management, possessing excellent Interpersonal, communication and problem solving skills with the professional aspiration to consistently achieve more. Expertise in customer service, verifications, escalations, process management & time management.

I encourage and enjoy working with others, constantly promoting the ideology that

“Together Everyone Achieves More”.

WORK EXPERIENCE:

First advantage GOC - Bangalore, India

Customer Service Representative - India region

January 2017 to August 2019

• Handled Inbound and outbound calls

• Handled end to end education and employment screening process

• Handled all files within the given timeline with 100% quality

• Properly documenting all verbal and digital correspondence relevant to the profile

• The ability to understanding, generating & creating reports & monitoring tools

• Analyzing Issues, deriving and implementing solutions

• Completed Self Coaching programs within specified schedules

• Consistent CSAT score of >90%

• Establishing solutions to adhere to customer requirements while following company norms

• Consistently achieved project targets, milestones and deadlines.

• Generate daily, weekly and monthly attendance, leave and quality reports using company applications

• Experience gained within the customer service

• Regularly upgrade my soft skills and technical skills Cognizant technology solutions - Bangalore, India

Programmer Analyst - North America

December 2011 to December 2016

Clients:

1. Ally bank

2. Walmart

3. Johnson & Johnson

• Involved in all phases of data-warehouse projects including requirement analysis, report development and Implementation

• Primarily worked in the reporting area responsible for creating metadata models, DMR models, and creating filters, prompts, calculation, summaries and functions in Framework Manager

• Good hands on experience in developing BI reports with good business understanding of banking and healthcare domains

• Involved in deployment of reports and upgrade and migration from Cognos 8.1 to Cognos 10.1

CONTACT DETAILS

104, P27, France Cluster,

International City, Dubai

+971-**-***-****

adjnog@r.postjobfree.com

SKILLS:

Communication

CSAT

Creativity

Organization

People

Language

CUSTOMER SERVICE SKILLS:

● Active listening

● Adaptability

● Attentiveness

● Conflict resolution

● Creativity

● Decision-making

● Dependability

● Effective communication

● Empathy

● Friendliness

● Open-mindedness

● Product knowledge

● Patience

● Quick thinking

● Reading physical and emotional

• Knowledge in developing and modelling data-warehouse (Star schema and snowflake schema) with good understanding of schemas, fact tables, dimension tables and data marts

• Experience in Oracle 10g

• Effectively created reports with drill down/up, drill through reports, sub reports, cascading prompts, crosstab reports, list reports and calculations

• Well acquaint in working with SQL queries with joins, date function, subqueries and triggers.

EDUCATION:

Bachelor Of Engineering - Computer Science - 2011 (Achieved state ranking) Pre University Course (2nd PUC) - Bangalore University - 2007 SSLC - Karnataka Board - 2005

PERSONAL DOSSIER:

Name

Date Of Birth

Marital Status

Nationality

Religion

Languages Known

Anjum AK

18/02/1989

Married

Indian

Islam

English, Urdu, Hindi, Tamil

Declaration - I declare that the above-listed information is true to the best of my knowledge.

cues

● Rapport Building

● Responsiveness

● Timeliness

● Qualification Questioning

Information Technology & Tools:

● Microsoft Excel & Google

Sheets

● Microsoft Word & Google Docs

● Microsoft PowerPoint & Slides

● Mac OS

● Multiple CRM Experience

Other Skills:

● Time Management

● People Management

● Objection Prevention

● Objection Handling

● Gaining Commitment

● Relationship Management

● Telephone Etiquettes

CERTIFICATIONS:

● Diploma In Data Science

● MBRU Ambassador Program

(Let’s break the chain of COVID 19)

Contact this candidate