MICHAEL

CASTILLO

817-***-**** adjnmy@r.postjobfree.com 1341 Bassett Hound Dr., Haslet, Tx 76052

SUMMARY

Reliable Associate with strengths in inventory management, training, and customer service. Friendly, knowledgeable, and hardworking team player. Proven success in satisfying given tasks. Ability to perform excellent under pressure.

SKILLS

●Timeline management

●Conflict resolution

●Task prioritization

●Oral and written communications

●Analytics and problem resolution

●Project documentation

●Quality Control

●Team leadership

EXPERIENCE

Private Client Services, Specialist.

TD Ameritrade 3000 TD Ameritrade Ln Southlake, TX 76092

Ensure high worth net worth individuals needs are consistently catered too and taken care of in a quick and efficient manner.

Ensure all contacts with us come across as professionally as possible, branding both myself and the company in a positive light in every interaction.

Ensure I am up to date in all new processes added, including changes to client submitted paperwork forms and how to process them correctly and efficiently.

Advanced knowledge of our think or swim platform and how all our analysis tools functions, plus custom scripts.

Ensure no situation is escalated, as all situations should be handled on a first contact basis.

Operations Supervisor

UPS 1400 Intermodal Pkwy, Haslet, TX 76052

Ensure packages are processed through our automated system safely and efficiently.

Ensure the safety of all employees through our UPS standard methods.

Pay, and ensure and each employee was paid correctly every day.

Ensure that employees can move around and communicate to one another using radios, in a quick and efficient manner.

Ensure that employees can trust me and report any possible wrong doings as quickly as possible.

Quality Control Lead

S & B Industry Inc Fort Worth, TX

●Successfully lead our team each day to meet our production numbers.

●Assisted and allocated team members to separate departments based upon the demands of that day.

●Kept team members up to date on our quality control procedures.

●Managed a team of 15 individuals.

EDUCATION AND TRAINING

Associate of Arts: Finance

Tarrant County Community College Fort Worth, TX 2016

●Nationalist for the Business Professionals of America club in Finance.

B.B.A: Finance

University of North Texas Denton, TX Aug 2019

Series 7, and 63 Licenses.