RONALD A. JOHNSON

816-***-****

CAREER OBJECTIVE: To obtain a position in which to utilize my strong organizational, analytical and management skills.

HIGHLIGHTS OF QUALIFICATIONS:

* Excellent communication skills in customer service and management

* Extremely detail oriented and able to easily multi-task as needed

* Strong analytical, organizational, supervisory and people skills

* Personable, adaptable, and readily accepts change

* Strong work ethic, loyal, conscientious, and customer focused

* Experienced in successfully working with different organizational levels

* Managed 40 employees in production facility

PROFESSIONAL EXPERIENCE:

Senior Office Claims Representative-Liability

Farmers Insurance Group - Olathe, KS

2011-2020

* Investigate and evaluate large loss, high exposure bodily injury and property damage

claims

* Evaluate injury expenses to properly indemnify the injured party

* Communicate with hospitals and medical providers to obtain medical reports

* Review police reports and medical records to determine relevant claims data

* Research databases to find past or current legal actions or claims against all parties

* Negotiate settlement of claims with injured party's attorney

* Attend trials, mediations, and work with in-house counsel to resolve financial

exposures for the company as well as the customers

* Served as arbitrator to resolve disputes between other insurance companies

* Current on all federal and state regulations to ensure compliance

* Chaired a group of employees in department to provide community service and office

activities. Member of the Community Involvement Group for four years.

* Received Coverage Certification and Litigation Certification

Involved in the following department committees:

Advisory Board Member for Liability/Personal Injury Protection

Claim Center Advocates & Change Agents Committee

Inclusion & Diversity Committee

Storm Communications Board

Senior Office Claims Representative-Property

Farmers Insurance Group - Olathe, KS

2008-2011

* Investigate and determine liability of property claims

* Negotiate fair settlements for damages

* Accurate and thorough claim files management

* Created and implemented a Team Leader position

* Recipient of the Superior Claims Service Award

* Created Minimum Standard Requirements (MSR) for the property department

* Developed an overview of departmental responsibilities and job requirements and

presented to other departments

* Acting supervisor in property and auto departments

* Developed Mentoring Program for new trainees

Office Claims Representative-Auto

Farmers Insurance Group - Olathe, KS

2006-2008

* Investigate and determine liability of automobile claims

* Establish amount of damage to vehicles and negotiate settlement of claims

* Ensure claim file documentation is accurate and complete

* Provide customer satisfaction through constant communication and attention to detail

* Act as mentor and trainer for new office claims representatives

* Acting supervisor auto department

Real Estate Agent, Prudential Network Realty

Jacksonville, FL

2005-2006

Production Manager, Faultless Linen

Kansas City, MO

1997-2005

EDUCATION:

Bachelor of Business Administration – University of Missouri – Kansas City

School of Business & Public Administration

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