Senior Help Desk Technician

LUIS LARACUENTE

S ENIOR HELP DESK T E CHNICIAN

INTRODUCTION

PROFESSIONAL SKILLS

CONTACT DETAILS

Hello! I'm Luis, but you can call me

Luismi. Extremely motivated to

constantly develop my skills

and grow professionally. Motivated

to maintain customer satisfaction.

Bilingual (Spanish and English)

communications major with

represented service experience.

An oriented leader focused on

accomplishing tasks in a timely

manner

Successful working in a team

environment,

as well as independently

The ability to work under pressure

and

multi-task

The ability to follow instructions

and

deliver quality results

Entire domain of computer

techniques

(Word, PowerPoint, Excel, Google

Drive)

Adobe/Photoshop

Social media content/Web design

Number: 214-***-****

Email: *************@*****.***

Linkedin:

https://www.linkedin.com/in/luis-

laracuente-74bb77159/

Address:

CONDOMINIO

PLAZA UNIVERSIDAD 2000, 839

CALLE ANASCO APT 1623 SAN

JUAN, PR 00925

CAREER EXPERIENCE

DXC TECHNOLOGY, 11/2016-PRESENT

QUORUM

SALES, STOCK ASSOCIATE

Greeting clients by providing a positive attitude and excellence customer service. Attracts potential clients by selling jewelry providing information about product. Organizing and visualizing floor product by maintaining inventory. Keeping store clean and product organized.

Maintained Stock well organized, by collection and updated sales. Attracts potential customers by answering product and service questions; guided information about other products and services.

Maintained customer records by updating account information corresponded. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Opens customer accounts by recording account information. EARLY EXPERIENCES

SALES ASSOCIATE, REPRESENTATIVE

COMMSENSE, TIME WARNER CABLE, 08/2016 - 11/2016

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·

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TOUS (SEASONAL) 12/2018

Attracts potential customers by answering service questions, Computer Basic troubleshooting and other technical help towards the Quorum services. Attaching tickets in ServiceNow – Problem Solving

Attracts potential customers by answering service questions; suggesting information about the PMI All of Us Research Program.

Attaching tickets in service automation – QA Environment and service problems resolved by clarifying the participant’s complaint.

Maintains customer records by updating account information. Tickets resolved by providing complete information requested from customers or staff members.

Following up and providing updates with Emails, Chats, and Phone calls in our service automation QA Environment.

ALL OF US RESEARCH PROGRAM

SENIOR HELP DESK TECHNICAN

UNIVERSIDAD DEL SAGRADO CORAZON

MA in Digital Marketing - Graduation (2021)

UNIVERSIDAD DEL SAGRADO CORAZON

Graduated Honors (Cum Laude)

Member of the student council

B.A. Business Communication (2015)

Event planning

Programing schedules (Hosts) (Fashion Runways)

Hosting guests and properly guided to assign seats. Monitoring the internal and external networks (Facebook, Instagram, Photographers)

LOGISTICS

SAN JUAN MODA, 2015

EDUCATION

CALL ME LUISMI

www.instagram.com/callmeluismi

Instagram:

BLOG

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