** ******** ******

Coronationville

Johannesburg, 2093

South Africa

E-mail:-adjnkn@r.postjobfree.com

Mobile : 072-***-****

Andre Steeneveld

Objective:

Company:

Experience:

Computer packages utilized:

References:

Objective:

Retrenched Due to the Covid #19 – Loss Occurred and negatively impact on tourism and hospitality sector Worldwide..

Warmbaths A Forever Resorts

1 Chris Hani Drive, Bela Bela

0480, Limpopo Province,

South Africa

Date from: 18th March 2020 to 31st September 2020

Senior Front Office Manager (Head Of Department)

-Overseeing the Overall Management of the Front of House Department / Reservation / Front Office and Switchboard.

-Implementation and Monitoring of the following policies and procedures in department:

-Financial and Rerservations policy and procedures

-Human Resources Policy and procedures.

-Health and Safety Policies and procudures.

-Management and implimentation of the Service and Operating standards of the company within the departments.

-Compile and manage the Departmental Budget.

-Resonsible for operating of the Reservations system and asssiting staff with equiries.

-Handling of Payments, Quotations and enquiries.

-Public Relations and Client Liason.

-Administrative Fuctions.

-Ensuring the effective Management and applications on deposits and O status accounts.

-Assist in Marketing activities of the property.

-Completion of Night Audit Reports.

-Managaging of the End Of Day and other Reservation Reports.

-Conduct month end procedure and reports and meetings with staff.

-Training and development with staff members.

-Staff Rosters and Leave.

-Products layout and other marketing activities aimed at generating income.

-Liase with clients and suppliers.

-Perform any other reasonable dutites as deligated by the Deputy/ General Manager.

Host – in house package, tawk – dash board, Excel, Micro Soft Word, Power Point, Point of Sale.Dos

Mr. Allan Hoffman – General Manager

Contact Number : +27-014-***-****

Drive goals are to further to continue to developing my knowledge and skills sets. Yet at the same time empowing and sharing my international knowledge and growth development with working companions. Ability to improve business standards and bring about change.

Company:

EXL Services- South Africa P/L

United Kingdom Brand : Direct Lines

Date: 07 November 2018 to 13th December 2019

Experience

Customer Service Agent (inbound for United kingdom clientelle)

- Problem Resolution

- Ability to represent and Service International Insurance Schemes:

- Motor Insurance

- Registration of Vechiles

- Travel Insurance

- Rescue and Recovery of Vechile

- International Travel Motor Insurance into

- Europe. (Break down Service / Recovery)

- Household Insurance and Personal Cover

- Pet Insurance

- Personal Insurance

- Updating of Insurance Policies and Ammendments and changes

- Adminstrative and Quotations

- Sales of the above-mentioned

- Advising of needs base

Process

- Shift work on United Kingdom time frames.

- Dealing with International Currency and Conversions . (Exchange Rates & Laws)

- Working with International Driving Data base.

- Process of claims and Accidentally Reports.

References

References: Kim Mclousky

Mobile : 073*******.A

Objective

International Exposure and World Class Service Standards obtained and looking at integrating back into the South African Market.

Experience

05th March 2014 to 01st June 2018 – Customer Services Agent (Purser) Princess Cruise Liners, Santa Clarita, U,S,A

Front Office / Reservation/ Guest Relations Duties

Customer Services –Internationally and Domestic

Immigrations and Customs handling Functions

Human Resources – Payroll /Crew Accounts Onboard /Turn around of Staff / Flight Arrangements

Customer Complaints – Financial Functions

Tour Marketing and Bookings and on hand knowledge regarding various products

Function Coordinator and Venue Planning

Supervisor and Management Training

Safety and Proficiency in seaman and Maritime Laws

Cash handling skills in various Currencies

Conflict Resolution.

Ensuring an updated data base and marketing information is kept posted on media websites.

Reference

Princess Cruise Liners, Santa Clarita, U.S.A

Experience

Objective

07 April 2013 – to -- 01 June 2013 – Assistant Front Office Manager – African Pride, Irene Country Lodge.

The knowledge and exposure gained needing to take my knowledge and skills to a new level and commitment.

Daily operation maintaining and ensuring of service and smooth operation, and ensuring all staff are on duty.

Ensuring smooth handover with Night Manager and Revenue Manager, having all reports from Night Audit.

Managing Front Office team – Sales and Reservations functions

Handling of queries and general complaints and possible rectifying any Guest complaints immediately.

Liaise closely and work in harmony with all other departments and departmental heads.

Maintaining the high level of service standards, and service professionalism.

Administrative functions and maintaining of budgets.

Preparing and following through with Conferences that take place on the property and ensuring collection of payment (O-Status Accounts)

Administrative Working is ensuring an updated data base regarding in- house loyalty card program - Procard.

References

Jerry Night Auditor

Mobile Number: 082*******

Objective

Marketing & Day to Day Operations & Service Delivery and Service with a Principal for Culinary School– Set up/Operation.

Experience

20th July 2013 to 01 Febuary2014 –

Sales & Marketing for

JHB Culinary & Pastry School.

Daily operation maintaining of service standards and levels, and ensuring all staff are on duty.

Administrative functions and day to day running of ensuring bookings and hand over of events.

Marketing & Sales and Reservations functions

Handling of queries and general complaints and possible rectifying any Guest complaints immediately.

Liaise closely and work in harmony with unit and the Owners.

Currently working in obtaining and working towards the Culinary Schools accreditation with City & Guilds and working towards the role as Principal.

Working within allocation of budgets and reaching maximum objectives.

Preparing and following through with Conferences that take place on the property and ensuring collection of payment.

Ensuring an updated data base and marketing information is kept posted on media websites.

References

Kelvin & Jarlyne Joel - Owners/ Directors

Mobile Number: 072-***-****

Objective

Due to Economics factors and challenges I faced within the economy, I needed to return back to Hospitality, was retrenched from Mandela Rhodes Place Hotel & Spa.

Experience

01 April 2010 to 28 Febuary 2013 – Front Office Manager – Mandela Rhodes Place & Spa – Cape Town

Daily operation maintaining and servicing of current clients on data base and expanding of new clients.

Providing of services and assisting in groups and International guest and Government Reservations

Managing Front Office team – Sales and Reservation functions

Handling of queries and general complaints and possible rectifying of problems immediately.

Liaise closely and work in harmony with all other departments and departmental heads.

Maintaining the high level of service standards, and service professionalism.

Administrative functions and maintaining of budgets.

Foreign exchange policy, and cash handling procedures

References

Jessica Mopho-Assistant General Manager

Land Line: 021-***-****

Mobile: 073-***-****

Reasons:

Wanting to continue improving and continue to grow and love the passion of deal again with guest and delivery of service standards.

Objective

Due to Economics factors and challenges within the economy, I needed to diversify into an alternative direction, however still interacting with public and the hospitality sector.

Experience

01 July 2009 – 1 March 2010 – Sales Representative for Excess Luggage (Subsidary Of Kings International/Transporters)

Daily operation maintaining and servicing of current clients on data base and expanding of new clients.

Keeping abreast of product knowledge within imports and exports.

Adhering to strict Customs and Exile policy and procedure.

Handling of queries and general complaints and possible rectifying of problems immediately.

Liaise closely and work in harmony with all other departments and departmental heads.

Maintaining the high level of service standards, and service professionalism.

Administrative functions and maintaining of budgets.

Assisting in Media Functions – placing of advertisements and brochures.

Foreign exchange policy, and cash handling procedures

Attend all meetings for South African Tourism Guides Associates and hospitality (2010 – World Cup Soccer.)

References

Rolf Lamers Kings International & Excess Luggage (Pty) Ltd.

Land Line: 021-***-****

Mobile: 082*******

Objective

Wanting to share my knowledge gain internationally with insight in dealing with International guest and raising the standards within the hospitality sector. Seeing myself grow and develop over the next five years to see myself in a General Manager capacity of running my own guest house or boutique hotel in the near future.

Experience

March 2008 – 31st May 2009

Duty Manager – The Table Bay Hotel

Focuses and designation and responsibility is address any guest needs or concerns and to ensure a smooth operation flow with staffing and departmental requirements.

To conduct site inspections and assist in co-ordination and special events.

Be aware of all V.I.P and guest arrivals on daily basis.

Handling of all guest and general complaints and possible rectifying of problems immediately and to communicate irregularities to the respective management.

The checking of guest rooms and amenities and any maintenance repairs.

To liaise closely and work in harmony with all other departments and departmental heads.

Maintaining the high level of service standards to that of five star service and professionalism

Supervisory and management of team players and staff.

References

Ms.Christelle Horne – Human Resources Manageress,

The Table Bay Hotel.

Landline: 021-***-****

Objective

To Working in working environment where I can continue to grow and develop myself further Professional

Experience

01 January 2001 –01 February 2008 Carnival Cruise liners / Princess Cruise liners

Ranking - Purser

Front Office / Reservation/ Guest Relations Duties

Customer Services –Internationally and Domestic

Immigrations and Customs handling Functions

Human Resources – Payroll /Crew Accounts Onboard/Turn around of Staff / Flight Arrangements

Art Auctioneers – Financial Functions

Tour Marketing and Bookings and on hand knowledge regarding various products

Function Coordinator and Venue Planning

Supervisor and Management Training

Safety and Proficiency in seaman and Maritime Laws

Cash handling skills in various Currencies

Conflict Resolution

01 November 1998- 30 November2000 Gold Reef City – Akani Egoli Casino – Casino Austria

Executive Host / Public Relations – Salon Prive

Permanent Senior Level Position at Gold Reef City Casino and Hotel

Duties – involved Guest Relations

Customer Service – Domestic & International Punters

Operation on V.I.P Lounge

Ambassador to Promote South Africa

Cash handling Responsibilities

Knowledge in data base management for increase Revenue and Sale Turnover

Gaming Knowledge and Casino Background

Food & Beverage Functions and Operations

Entertainment and P.R.O Functions Of Salon Prive

Management of Staff and Gaming Floor

Reason For Leaving :- I took this as an opportunity to Travel abroad

and to gain International exposure and competitiveness

01 June 1998-October 1998 Culinan Hotel - Akani Egoli – Internal Promotion ( To Main Holding Company)

Front Of House Assistant

Permanent Skilled level Position at Cullinan Hotel Catherine Street Sandton – Four Star hotel

Customer Services Officer

Customer Liaison Officer Functions

Cash Handling responsibilities

Reservation & Conferencing Functions

Administrative Support

Travel and tour operations

Extensive knowledge on products and branding

Reasons for leaving :- Internal Promotion to Develop Within the Company – Akani Egoli Casino

August 1996- March 1998 Airports Company South Africa- (Pty) Ltd

Admin Administrator & Finance

Duties:-

Customer Services

Customer Relations

Debtors & Creditors Functions

Dealing with Suppliers – Payments and Orders

Vat Returns

V.I.P Protocol

Control of Cash Book And Sundry Debtors

Reconciliations of Accounts

Reason For Leaving :- Better Career Prospects

Education

Safety and Maritime Training and Development (Princess Cruise liners and Carnival Cruise liners

U.S.A - Miami

Crowd Management

Life boat and Evacuation Procedures

Proficiency in Maritime laws

April 1999 - Full Ab-Intion Flight Attendant Training (Professional Qualification) obtained at Qas Aviation Academy & Academy Of Emergency care

Subjects :-Aviation Medicine passed 91 %

Passenger Services Training passed With 96%

Safety & Security Training

Dangerous Goods

July 1996 – Asset Management Training /Industrial Relations /Communications at ACSA- Airports Company of South Africa

Asset Management Course

Industrial Relations Course

Communications Skill Course

Exec-u train Courses

Cultural Diversity Workshops

Various Computers Package Training

September 1991 – Chris Jan Botha Senior Secondary School –Matric

Subjects :- English / Afrikaans/ Accountancy/Biology/Geography and Business Economics

Interests

Leadership & Achievements

Top Ten Geography Student – Matric – Member of Geography Society

Chairperson of T.A.D.A – Teenagers Against Drug & Alcohol Abuse –Member of Sanca Council

Personal Interest: - Jogging and being physical active in both indoor and out sports .Enjoy reading as a past time and entertaining in a personal capacity.

Contact this candidate