Office Assistant Customer Care
Resume:
Rohit Bisht
Delhi-110094
adjniy@r.postjobfree.com
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Career Objective
Currently I am looking for a positon in which I can utilize my skills and abilities that offers growth for the organization and advance my career. I believe in offering 100% customer service at all times, and I really enjoy working with the general public. I have a very helpful personality and take pride in assisting clients in solving their queries.
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Key Skills and Attributes
• Excellent Communication Skills: Able to converse well in Hindi, English, Spanish, and Portuguese.
• Customer Service: skilled in providing excellent service to customers, ensuring that sufficient resources are available, and handling customer complaints to ensure the on-going success of the business.
• Time Management: effective in working within time and budget constraints to deliver good results.
• Solution-focused: able to problem-solve in order to achieve high company standards.
• Teamwork: proven ability to work successfully within a diverse team, and relate to people in a relaxed and friendly manner.
• Computer skills: familiar with Microsoft Office 2000, Microsoft Office XP, Internet Explorer, MS Excel, MS Word, MS FrontPage, Outlook Express, Adobe Photoshop, Outlook, PowerPoint,
• Approachable and friendly: a people’s person by nature, with the ability to quickly build rapport with clients and co-workers.
• Cultural awareness: having worked with people from South America and Spain and have established a respectful awareness and value for different cultures.
• Product knowledge: proven ability to quickly learn product information, communicate this to different external and internal stakeholders. Strategic approach to planning and selling products and services.
Professional Experiences
Freelance Spanish language Interpreter 2017-Present
Mercury Travels
Bishten & Benulux.
Responsibilities:
Translate and interpret client’s documents from Spain and Latin America
Communication with Spanish speaking clients to solve their queries.
Create marketing content in Spanish
Follow and utilize all sources to offer timely solution to client’s requirements
Freelance Interpreter,Translanslator and Tour Escort
2011-2015
Mercury Travels Pvt LTD
Catai India Pvt Ltd
Responsibilities:
Manage ground duties for Spanish, Portuguese and English speaking groups in various parts of India
Interacting and entertaining Spanish tourist and taking them to various tourist destination
Arranging their monuments visits, lunch, dinner and special events
Translation and interpretation of specialized projects as per the company requirements
Quality Analyst
2009-2011
Convergys India
Responsibilities:
Evaluate and analyze services provided by customer care agents.
Responsible for improving end user services.
Taking initiative to execute updates as per the clients.
Interpretation of Spanish audio recordings
Communication with customers and clients.
Facilitation Executive
2007-2009
Catai India Tours
New Delhi, India
Responsibilities:
Handling arrival and departure from/to airport and hotels.
Office file handling
Hotel booking and communication with clients in Spain.
Translation and interpretation
Taking feedback from customers and improving customer relation
Arrange transport, guides and other ground duties for the guest.
Education
Diploma in Business Management (level-7) Specialization in tourism & hospitality
2015 – 2017
Concordia Institute of Business
Auckland, New Zealand
Advance Diploma in Spanish language
2008 – 2009
Delhi University
Delhi, India
Certificate in Spanish language
2007 – 2008
Delhi University
New Delhi, India
B.A (Honors) Political Science
2003 – 2006
Delhi University
Delhi, India
Certificate in office Assistant
2007-2008
Certificate in Airline and Ticketing.
2007-2008
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Languages: Spanish (Fluent), Portuguese (Basic),
Hindi (Native) and English (fluent).
Interests
•Reading and active in library
•Have joined toastmasters as I like Public speaking.
•Knack of learning new languages
•Trying different cuisine
•Traveling and Cooking
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Contact this candidate