Gaño, Evelyn Lanuza

**** *. ***. **** **., Punta Sta. Ana, Manila

Mobile: (092*-*******)

Email: adjnhw@r.postjobfree.com

OBJECTIVE

To secure a position wherein I can obtain adequate experience in Management that will enhance my abilities and capabilities.

WORK EXPERIENCE:

SENIOR CREDIT CONTROLLER (September 01, 2015 –Present) Allegis Global Solutions

Australia/Malaysia/Japan/New Zealand OTC

System used – Citrix, Pronto, RWS, Bond Adapt, Outlook, Salesforce/Service Cloud, MS Office, MS Excel and MS PowerPoint

Role Description:

Collect and recover customer receivables and debt. Ensure cash collection activities meet the requirements of the client by reducing debt ageing, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors. Appointed as acting Team Lead coaching my teammates and provide training to meet job requirements and meet performance targets. Duties and Responsibilities:

Provide financial, clerical, and administrative services to ensure efficient, timely and accurate payment of accounts

Responsible for activities assigned by the Collections Assistant Manager

Process A/R billings, adjustments, refunds, and write offs

Provides required business unit reporting and other required information, when needed

Track and reconcile daily/monthly AR balance

Ensures all work is performed in accordance with targets

Provide and discuss Weekly Update Report/Accounts Review to Managers

Engagement in the innovation and improvement of the processes

Work with collections management team to drive continuous improvement in the collections process

Execute control checks of compliance with client’s credit policy, delinquent requiring special attention

Collect and escalate high risk

Do monthly, weekly, and daily Report

TEAM LEAD (June 03, 2013 – December 12, 2014)

Henkel Asia Pacific Service Center

North America OTC

System used – SAP, GetPaid, MS Excel, MS PowerPoint and Lotus Notes Role Description:

Manage the North America Collections team and make sure that the team hits the target on a monthly basis. Ensure that the team meets the requirements and expectations of the clients by decreasing the debt ageing or past due amount/invoices of each assigned accounts per collector. Track and coach team member performance. Duties and Responsibilities:

Provide and discuss Weekly Update Report to Managers and Clients of what is going well, needs improvement, challenges and actions plan for Manila Collections Team

Assigned as Project Lead for the whole Collections Team; for both Manila Collections Team and Key Account Managers in North America, which provide and discuss weekly and monthly status of both to Managers and Clients

Attend Controller’s meeting on a monthly basis and discuss the issue and concern of each account

Review and discuss top accounts of each collector

Ensures all work is performed in accordance with targets

Create most of the Collections process and provide process improvement on some of the processes

Monitor and provide feedback to collectors to ensure compliance with collection policies and procedures, including call monitoring and quality reviews

Jr. TEAM LEAD (October 24, 2011 – September 15, 2012) Accenture Inc.

Project SOAR

System used – SAP, Reflection, MS Excel and MS Outlook Role Description:

Assist management with career development activities for team members including performance, feedback, training, and resourcing. Responsible for creating and providing functional and operational reports to executive management that provides essential information to manage the business. Duties and Responsibilities:

Responsibility for activities assigned by the Collections Supervisor/Manager

Process A/R billings, adjustments, and write offs

Understand and perform Accounts Receivable supervisory role if and when needed

Provides required business unit reporting and other required information, when needed

Track and reconcile daily/monthly AR balance

Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)

Investigating into situations where invoices and customer information requirements may contradict

Provide customers with information as requested

Generate repayments for erroneous customer payments or overpayments

Provide regular status report to the Client of all issues received, pending, and resolved issues

Successfully handles most non-routine issues, escalates to management on a timely manner, issues that cannot be resolved

Requires minimal supervision to manage daily activities and is able to meet published deadlines for activities

Ensures all work is performed in accordance with targets

Accurate, efficient and organized within daily responsibilities

Adaptable to learn new processes, concepts, and skills

Demonstrates the ability to work as part of a team

Escalates production issues to team lead as appropriate

Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to

Manage the Collections Team on their daily activities SENIOR COLLECTOR (March 16, 2009 – October 21, 2011) Accenture Inc.

Project FASST

System used – SAP, GetPaid, MS Excel and MS Outlook Role Description:

Responsible for processing AR, Billings, adjustments, bad debts, FX, and write offs from simple to medium transactions. Allso guide newbies for the said process. Attend Conference Call with SME in the absence of Team Lead.

Duties and Responsibilities:

Acting Jr. TL when the team lead is on leave

Handle US Accounts and all Major UK Accounts

Attend client calls (Status Calls, DSO Meetings, Accounts Review and Block Orders)

Responsibility for activities assigned by the Collections Team Lead

Understand and perform Accounts Receivable supervisory role if and when needed

Provides required business unit reporting and other required information, when needed

Track and reconcile daily/monthly AR balance

Generate repayments for erroneous customer payments or overpayments

Provide regular status report to the client of all issues received, pending, and resolved issues

Successfully handles most non-routine issues, escalates to management on a timely manner, issues that cannot be resolved

Requires minimal supervision to manage daily activities and is able to meet published deadlines for activities

Ensures all work is performed in accordance with targets ADVISOR/AGENT (November 26, 2007 – March 13, 2009) Accenture Inc.

Project CONCORDIA

System used – CSS, Oneview and Davox

Duties and Responsibilities:

Minimize the average value of bad debt from high value/risk customers. Improve Cash flow and minimize bad debt/risk exposure without compromise to customer’s goodwill

Select highest customers not being worked upon and validate whether high value activity is not suspicious or fraudulent by contacting the customer and ask for explanation

Ensure that all key performance objectives are achieved at least on target within the prescribed time-scales

Ensure all customer contacts/communication – whether internal or external, written or verbal – are handled professionally, efficiently, and effectively within agreed time-scales

Encourage payment via preferred methods and educate customers to improve payment patterns

Practice best use of relevant procedures and operate within a clear policy framework so credit risk is systematically assessed

TECHNICAL SUPPORT REPRESENTATIVE (December, 2005 – June, 2007) ICT Marketing Services Inc.

Project PANASONIC

Role Description:

Provides adequate information to the customer if they are encountering difficulty setting up their telephones, give some troubleshooting steps if the phone is not working and explain the use of the features. Assist the customer if they have any concerns or complaints with the product or with the service provided. CUSTOMER SERVICE REPRESENTATIVE (March, 2005 – September, 2005) Advanced Contact Solutions

Project MCI

Role Description:

Handling inbound calls with up selling. Responsible for setting up the customer’s telephone line; local and international. Gives information regarding the usage on their telephone, explains the coverage of their bills and the calls they made. Convince customer to subscribe with the telephone line and with all the telephone features. EDUCATION:

1999 – 2003 College of the Holy Spirit College

• Bachelor of Science in Commerce Major in Management 1995 – 1999 St. Mary’s Academy High School

1987 – 1995 Tomas Earnshaw Elementary School Elementary COMPUTER SKILLS:

Microsoft Excel, Microsoft Word, Microsoft PowerPoint CHARACTER REFERENCES:

Available upon request.

Contact this candidate