Customer Care Life Insurance

CURRICULUM VITAE

Computer Skills:

Basics in MS-OFFICE,

Internet

SAP ( system application program )

Tally Erp 9.0 Version

MOHAMMED HABEEB ULLA

S/o late Mohammed khaleel ulla #E27, 2

nd

cross

behind metro shopping Center Opposite to Delhi

public school konanakunte cross Bangalore -560062

**********@*****.***

Mobile: +91-906*******, 636-***-****,

To work in creative and challenging environment where I will be a valuable team member, contributing quality Ideas and work for an organization where I could constantly learn and successfully deliver solutions to problems. COURSE

BOARD/ UNIVERSITY/COLLEGE YEAR OF MARKS PASSING

S.S.L.C National convent School 2008 44.24%

PUC II K.K pre university 2010 68.00%

B.com K.K pre university Correspondence -

• Effective communication skills.

• Efficient Management skills.

• Good inter-personal skills.

• Honest.

• Polite.

• Time conscious, confident and believing in hard work. Career Objective:

Educational Summary:

Core Competencies:

CURRICULUM VITAE

SERCO BPO “BSNL” (Customer Care associate)

Duration: 8 Months from June 2011 to Feb 2012.

Roles & Responsibilities:

• Receiving the customers call from 180******** regarding theenquire or compliances.

• Resolving the customers Post-paid billing issues.

• Deactivating Value added services from customer Number.

• Providing the customers about the tariff plans.

• Handling the escalations calls as senior id.

ANDROMEDA BPO PVT LTD “ROYAL SUNDARAM & KOTAK INSURACE” (Customer care executive) Duration: 13 Months from April 2012 to April 2013. Roles & Responsibilities:

• Upselling of Medical insurance through Voice communication.

• Generation the leads for Life Insurance.

• Fallowing up the customer for the leads.

Achievements:

• Achieved the “RED CARPET” Certificate in the duration of OJT Period.

• Received the “Spot Goodies” From the client for the consecutive target achievements.

• Received the “BEST Performance for the Year 2012 – 2013” Certificate direct from CITY BANK.

• Promoted for the IJP (Internal Job Posting) HR Recruiter.

ANDROMEDA BPO PVT LTD (HR Recruiter)

Duration: 48 Months from May 2013 to October 2015. Roles & Responsibilities:

• Recruiting the candidates from the portal of Quikr, OLX, Employee Referral, Field Recruitment.

• Coordination with client and HR manager for processing of 2nd round of interviews.

• Conducting the company induction for new joiners.

• Manpower planning for the next upcoming batches. Achievements:

• Received the best performance Medal for Bulk hiring on the month of September 2013.

• Received the Certificate for consecutive Best performance for the months of November 2013 to February 2014.

• Received the certificate from Client Nestle for bilk hiring in short of term.

• Promoted for the HR Executive based on Performance.

VISION PLUS SECURITY CONTROL PVT LTD. (HR Specialist) Duration: 17 Months from 16-Nov-2015 to 31-Mar-17

Roles & Responsibilities:

• Recruiting the candidates from the portal of Quikr, OLX, Employee Referral, Field Recruitment, Training Centers,

• Process driven and high attention to details.

• Ability to develop and utilize internal and external work.

• Strong communication skills in written, verbal, presentation & interpersonal.

• Strong influencing skills, Self-directed and proactive.

• Good judgment and strong sense of discretion and confidentiality.

• Ability to influence and partner with different levels in the organization to achieve results.

• Manpower planning.

• Mass mailing about the training to the employees.

• Maintaining daily reports.

• Maintaining employee master data.

• Generation employees ESIC.

Professional Experience:

CURRICULUM VITAE

• Maintaining Shop & Establishment Returns.

• Labour Complains.

• One on one meeting with employees for retention.

• Conducting HR induction to new joiners.

• Employee engagement activities.

• Joining Formalities for new joiners.

• Distributing employee’s salary cheques or demand draft.

• Payroll based on employee’s attendance.

Toxob Logitour Pvt Ltd (HR & Operation Manager) A start-up company of Logitours Taxi / Cab services. Duration: 13 Months from 03-Apr-2017 to 15-Apr-18. Roles & Responsibilities:

• Hiring for yellow batch drivers.

• Conducting walk in drive for drivers.

• Doing joining formalities for drivers.

• Process induction for the drivers based on OLA terms and conductions.

• Attaining the OLA partner Meetings for new scheme and offers.

• Maintaining the daily reports of drivers.

• Maintaining the Car services.

• Preparing the duty rosters for drivers.

• Preparing the weekly incentives for drivers.

• Making weekly one to one review meeting with drivers regarding their performance.

• Maintaining Vehicles management.

HR URS (HR & Admin)

Duration:16-Apr-2018 to 30-Sep-2019.

Roles & Responsibilities:

• Screening, Hiring & short listing of the candidates for drive

• Requirement. Sourcing resumes (browsing, contacts, references etc).

• Maintaining database and report.

• Maintaining Employees performance Tracker.

• Understanding the JD and explain to Recruiters.

• Looking after the office requirements.

• Systems maintenance.

• And the part of admin.

• Process driven and high attention to details.

• Ability to develop and utilize internal and external work.

• Strong communication skills in written, verbal, presentation & interpersonal.

• Strong influencing skills, Self-directed and proactive.

• Good judgment and strong sense of discretion and confidentiality.

• Ability to influence and partner with different levels in the organization to achieve results.

• Manpower planning.

• Mass mailing about the training to the employees.

• Maintaining daily reports.

• Maintaining employee master data.

• Generation employees ESIC.

• One on one meeting with employees for retention.

• Conducting HR induction to new joiners.

• Employee engagement activities.

• Joining Formalities for new joiners.

• Employee Event organizing for clients.

CURRICULUM VITAE

Personal Information:

Golden Key Solutions (HR Consultant)

Duration: 08-Oct-2019 to 28-March-2020

Roles & Responsibilities:

• Screening, Hiring & short listing of the candidates for drive

• Requirement. Sourcing resumes (browsing, contacts, references etc).

• Maintaining Daily reports.

• Maintaining database and report.

• Recruiting the candidates in Bulk .

• Hiring for Industries of BFSI, FMCG, BPO, Logistics, Sales,

• Follow-ups with candidates for Joining formalities & Training

Basic First Learning (Executive-Talent Acquisition) From 30-Nov-2020 Till Date

Roles & Responsibilities:

• Recruitment.

• Onboarding new batch employees.

• Releasing offer Letters.

• Conducting final round interviews with CEO, President, VP.

• Maintaining master data.

• Joining formalities.

• Employee Activates.

Name : Mohammed habeeb ulla

Father : Late: Mohammed khaleel ulla

Mother : Salma sayeeda

Sex : Male

Date of birth : 15.07.1992

Nationality : INDIAN

Language Known : English, Kannada, Urdu, Hindi.

Hobbies : Movies, Colleting information’s,

I vouch for the authenticity of the above mention information and do hereby declare that the above statements are correct and true to the best of my knowledge. Place: Bangalore Signature

Date: (Mohammed Habeeb Ulla)

Declaration:

CURRICULUM VITAE

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