Customer Sales
Resume:
Asuncion Sophia Stroud
Apt. 203
Atlanta, GA 30341
adjn8p@r.postjobfree.com
Motivated, highly analytical, and results-focused Operations Support Professional with 12 years of experience driving results in complex and fast-paced accounting and finance environments. Fisher & Phillips LLP, Atlanta GA 08/2018 - 08/2020 Billing Administrative Assistant
● Gather necessary supporting documentation to produce accurate / timely billing
● Resolve billing questions with customers as necessary
● Monitor costs accumulated in job cost system and ensure invoiced to customer as applicable
● Work closely with members of the corporate accounting department
● Additional administrative duties as assigned
Fifth Third Bank 04/2016 -
08/2019
Teller, Atlanta, GA
● Refill machines and side safes with necessary funds.
● Monitor room as vendors withdraw/deposit money into machines.
● Provide help when machines are freeze, jam and/or shut down.
● Maintain a clean and organized workplace.
● Prepare deposit bags for funds being sent back to bank.
● Email daily recap at the end of each work shift. Aramark @ Turner Field 06/2008 –
09/2015
Head Teller, Atlanta, GA
● Offered the highest level of customer service on every transaction to guarantee customer satisfaction.
● Balanced cash income from concessions after daily events.
● Balanced cash drawers at the end of every shift to ensure employee accuracy in transactions.
● Played a role in assisting to maintain a clean and sanitary work environment.
● Prepared and delivered daily bank deposits.
Hudson Grille 10/2014 – 06/2015
Host, Sandy Springs, GA
● Approach and greet every customer with a warm welcome.
● Seat customers according to what best fits the customer’s party.
● Answer phone calls in a professional manner.
● Make reservations, take to-go orders, and collect any messages for the manager.
● Maintain an organized and presentable workstation, restock restrooms and clean front lobby. Career Connections Incorporate (Apple) 06/2014 – 11/2014 Technical Support, Norcross, GA
● Offered excellent customer service to guarantee customer satisfaction.
● Answered inbound calls assisting customers with their iOS device.
● Guided customers through the necessary steps in correcting and/or updating their device.
● Educated customers on the iOS software and the perks of using the software.
● Daily goal was to resolve every customer’s issue with their device. Brookstone 07/2012 –
06/2014
Sales Associate, Atlanta, GA
● Meet expectations of educating and selling expected products.
● Offer the highest level of customer service on every transaction to guarantee customer satisfaction.
● Proactively persuade potential customers to purchase high ticket items.
● Assist in maintaining a clean and presentable sales floor by meticulously organizing products.
● Successfully meet daily, weekly, and monthly sales goals. Publix Supermarket 02/ 2011 – 08/2012
Cashier/Customer Service Clerk, Lilburn, GA
● Greeted, assisted, and worked with customers with purchases.
● Worked with customers to find the best quality products to satisfy their needs and offered weekly promotions.
● Played a role in assisting to maintain a clean and sanitary work environment.
● Ensured all customers’ basic needs were met (such as shopping carts orderly, baskets in place, etc.).
● Maintain an organized cash drawer and work area.
● Successfully achieved no losses when receiving cash, check, and credit/debit payments for purchases.
● Assisted in the stocking of shelves with products that were running low or have been sold out.
● Build and manage lifelong customer relationships to ensure they always come back to our business. Gap, Inc. 10/2007 – 12/2008
Sales Associate, Atlanta, GA
● Met expectations of educating and selling expected products (such as signing up for a GAP card).
● Offered the highest level of customer service on every transaction to guarantee customer satisfaction.
● Proactively persuade potential customers to purchase promotional items.
● Assisted in maintaining a clean and presentable sales floor by meticulously organizing products. Publix Supermarket 09/2000 – 09/2007
Back Office Teller/Customer Service Staff, Atlanta, GA
● Assisted in leading a team of customer service staff to ensure all opening, mid-day, and closing procedures were completed.
● Prepared cash registers before opening store to ensure all register tills are in balance and ready-to-use.
● Balanced back office, registers, and other cash vaults at end of business day to ensure accuracy of daily transactions.
● Successfully achieved no losses when receiving cash, check, and credit/debit payments for purchases. EDUCATIONAL BACKGROUND
Bauder College, 2004-2006 -- Atlanta, GA
Major: Fashion Merchandising
Towers High School, 1998-2002 – Decatur, GA
Successfully received High School Diploma
LANGUAGES
Fluent in English and Tagalog (Filipino).
REFERENCES
Excellent references available upon request.
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