Mohamed Abdo Abdel Rahman Hasanen Elhamaimy

Qasmia, Sharjah, UAE

+971*********

adjn60@r.postjobfree.com

Career objective :

Interested in a Sales Executive position bringing 5years of experience and ability to maximize persuasive attributes and exceptional customer service ability to generate and retain customers towards achieving the company’s sales objectives.

Education :

2010-2015 Commerce - Cairo University - Graduated

Sector: Accounting

Work experiences

Vodafone telecommunication - cairo

Telesales representative Feb 2013 - Jul 2014

Duties:

Selling a range of products and services, to both new and existing clients.

Working on high quality appointment setting campaigns.

Making B2B outbound telesales calls.

Conveying technical information to customers.

Closing sales and making plans to gain repeat business.

Handling all customer objections.

Performing administrative duties.

Using the latest sales software.

Booking appointments for sales representatives to visit potential customers.

Using Word & Excel to write reports and create invoices.

Maximising every sales enquiry.

ORANGE TELECOMMUNICATION – GIZA

CUSTOMER SERVICE OCT 2014 - FEB 2015

CALL CENTER SKILLS AQUIRED WHILST STUDYING

Duties:

Dealing with calls in a highly professional manner.

How to act as the first point of telephone contact for a customer.

Handling complaints in a diplomatic way.

Accurately updating customer records with information.

Responding to customers who have special communication needs, such as

language difficulties or disabilities.

Answering any queries quickly and efficiently.

Quickly understanding a callers point of view and to empathise with them.

Able to respond and adapt to the needs of all customers.

Fully aware of all laws & regulations regarding data protection.

Quickly processing information.

Reach outsourcing group (Etisalat project)

Senior sales executive Sep 2015 – Apr 2020

Duties:

Participate in sales planning and strategy making functions of the organization.

Develop short term goals that will help to achieve the yearly targets in stages.

Coordinate with the productions department to estimate the sales targets in figures.

Approve the promotional materials for completeness, facts, and effectiveness.

Manage the inward and outward delivery of goods and maintain an account of stocks.

Provide continuous assistance to the seniors and managers in completing sales activities.

Observe the conditions of the economic markets and note down the changes in the market.

Language skills:

Arabic: Native

English: Fluent

Personal Skills :

Exceptional communication and interpersonal skills - highly developed communication and interpersonal skills, working effectively with individuals on all levels. Listen carefully, assess situations, and propose well-considered solutions.

Team player attitude - Work effectively in both self-managed and team-based environments while maintaining high ethical and quality standards.

REFERENCES :

Available on request.

Contact this candidate