Customer Care Sales

S K I L L S

EMAAR – Vida Hotel Downtown

TELEPHONE CUSTOMER CARE AGENT: 2017 TO JUNE 2020

Speaking clearly, distinctly with a friendly and courteous tone. I answer incoming calls, taking notes and distributing messages from and to the guests. Also carefully answering to the guest inquiries and complaints and giving solutions where possible as well as taking their food orders and close transactions in micros at the end among other requests. I also take on other roles as need be in terms of team support, for example helping the front desk team, housekeeping, restaurants and management in many different ways together with my team. I am well vast with the opera access and great computer knowledge.

A B O U T ME

The past years have been a huge

learning ground for me; I have been

performing in a variety of strong

environments; from working in sales,

service, customer care, to being a

strong telephone operator and

assistant admin for some of my

previous employers.

As a result, I have been exposed to

diverse people, work styles,

standards of measurement, corporate

cultures, and demands. What has

remained consistent throughout is my

ability to deliver results in a range of

business climates.

Tailoring, fashion and design

Café Galleria (Uganda)

Customer Care & Service

Sales Management

House Keeping

Africana Textiles Limited (Uganda)

HOSTESS/ WAITRESS: NOVEMBER 2015 TO 2017 APRIL

Delivering outstanding guest experience to walks in clients by warmly welcoming them and making sure that their visits and dining were great to their satisfaction, supporting to drive sales for the restaurant and making sure that upselling is at its best. Taking care of the property to make sure that equipment and machines are in good condition, neat and clean.

Restaurant Management

Telephone Operator

Active listening and

Communication Skills

Prompt engagement and

friendship building

Nationality: Ugandan

Phone: 058*******

Email: adjn5j@r.postjobfree.com

WANYANA PRISCILLA

LILLIBETTE

TAILOR; FASHION DESIGNER FEBRUARY 2014 TO JUNE 2015 For a year and 4 months, I worked with Salome Drapery, first as an intern but later retained on a one year contract as one of the perfect garment production makers. My major role was to confirm design together with manager, draw, draft and also tailor both men, women and children’s garments and few uniform orders at large, make sure the client orders are done in time and perfect, in their right order of first come first out, as well as taking proper inventory of stock and other materials in the store. SKILLS

E D U C A T I O N

University (2013 – 2015)

Uganda Catholic Management and Training Institute

Kampala, Uganda

FASHION DESIGNING AND INTERIOR DECORATION

Uganda Advanced Certificate o f Education

(2009-2011)

SPRINGFIELD HIGH SCHOOL

B A C K G R O U N D

Since I graduated, I have been

supporting friends and my previous

employers as a Strong team player

through taking on different side roles

such as; dealing with different

correspondences, phone calls,

organizing meetings, booking travel

and accommodation, compiling

reports, liaising with other staff,

suppliers and clients. Through all my

employment, I’m always dedicated to

offer extra support to the team.

Contact this candidate