Desktop Support Security Officer
Resume:
GERALD R. HICKS
Woodbridge, VA
757-***-**** adjmzt@r.postjobfree.com
OBJECTIVE
Top-performing US Army veteran with an active Secret clearance is seeking an opportunity where I can utilize my skills in solving software and hardware issues, as well as assisting with passwords. Developed hands-on experience with Active Directory, including account creation and assigning security privileges. Passionate and commitment to controlling and mitigating all threats both foreign and domestic by providing increased vigilance of surroundings and deploying situational awareness techniques.
Core Competencies
Strong time management, problem solving and conflict resolution
Team player mentality with excellent verbal/oral communication and customer service skills
Knowledge of network administration, security authorization and compliance
Proven ability to test, troubleshoot hardware, repair software, execute mobile technology strategy and provide analytical and diagnostic outcomes
Excellent at multi-tasking and leading others
Technical Skills: Mac, Microsoft, and Windows, HTML and CSS
Education & Trainings
Bachelor of Science in Information Systems; Strayer University, Arlington, VA September 2020
CompTIA Security + Certificate of Completion September 2020
Professional Experience
IT Specialist, Pentagon, Arlington, VA. 2020- present
Analyze and assess customer service requests and provide prompt technical solutions.
My duties are primarily related to the coordination, tasking, and the successful operation of the following areas:
Desktop support, Infrastructure operation and maintenance, Data backup and Imaging Computers.
Conducted technical refreshes and software updates on mobile devices.
Security Officer, Allied Universal, McClean, VA 2019-Present
Responsible for the security and safety of client’s property and personnel. Controls traffic by directing drivers.
Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
Mobile Technology Specialist, T-Mobile, Woodbridge, VA 2017 – 2019
Developed hands-on experience and sound knowledge of wireless services, IT, and mobility solutions while working on the installation, testing, monitoring, operating, and troubleshooting of client hardware and software. Installed, configured, upgraded, and troubleshoot hardware and software components when needed. Actively engaged customers, demonstrating products, equipment, and network functionality.
Built client loyalty and expanded client base by 80% within 2 years by consistently delivering goal-surpassing sales results and ensuring complete client satisfaction to include recommending products and features, explaining promotions and discounts and offering suggestions based on analysis of customers’ needs, lifestyle and budget.
Effectively executed the sales function by performing rate package evaluations and proposed personalized solutions that best benefit the customer and company to remain competitive.
Created detailed project plans covering technical specifications requirements, and milestones for complex technical solutions.
Operations Specialist, United States Army, Fort Hood, TX 2003 – 2013
Mitigated chemical, biological, radiological, and nuclear (CBRN) threats and prepared preliminary reports outlining observations on all incidents. Identified, collected, and analyzed potentially hazardous samples using ruggedized instrumentation and interpreted results; carefully disposed of hazardous materials.
Successfully operated and maintained detection and decontamination equipment; collaborated with Biological Integrated Detection Teams, Special Forces and Ranger Units.
Organized & performed weekly maintenance on assigned CBRN detection equipment such as smoke generating equipment and maintained logbooks.
Conducted daily/weekly/monthly decontamination operations to include chemical detoxification, disinfection/sterilization, and sanitization.
Utilized CIGARS as a means of communication and dispatching emergency responders.
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