Geoffrey Neal Murray

Project Management Professional

TX +1-512-***-**** adjmxz@r.postjobfree.com

linkedin.com/pub/geoffrey-neal-murray/17/799/681 12/2018 - 02/2020

**** - ****

**** - ****

**** - **18

2015 - 2016

Director of Operations

Courtyard Marriott/Hospitality Ventures Management Group Hired as Food & Beverage Manager 12/2018, Promoted to Assistant General Manager 7/2019.

Managed Quarterly Menu Update projects (5 total).

Managed Catering projects.

Managed Profit & Loss Statements for both Food & Beverage and Rooms. Managed Communications in the hotel.

Managed training for F&B and Rooms.

Managed multiple implementations involving new service tools. Held department meetings and daily standup meetings. Managed recruiting for all departments.

Managed all brand and corporate objectives.

Assisted in Managing Guest Room Remediation.

Managed Quality Audits throughout the hotel.

Provided Leadership to the hotel team.

Managed Human Resources Management.

Ensured objectives and goals of corporate and ownership are met through proactive communication and managing expectations.

Assistant General Manager

Contigo

Hired as Assistant General Manager May 2018.

Contigo is an Austin restaurant that has been a pillar of innovative East Austin dining for 9 years. The team was 20-25 people at any given time, generated an estimated

$1.5 million in annual revenue.

Managed a project creating an education tool in POS for all Front of House staff. Managed daily and special event menus.

Managed catering/special event projects.

Held daily standup meetings.

Assistant General Manager

Hank's Austin

Hired as Assistant General Manager January 2018.

Managed Project of opening restaurant, Cafe Specifically. Hank’s opened in April of 2018.

Managed a project of programming POS system for property. Managed a team of 20-25 people.

Managed Project of Creating Training Plans.

Assistant General Manager

Michi Ramen

Hired as Floor Manager 7/2016, Promoted to Assistant General Manager 3/2017. Managed a team of 20 people, including 3 managers. Held daily standup meetings.

Store Manager

ABC Liquor

PMP with more than a decade's worth of

leadership experience in independent

businesses and multinational

corporations focusing on operations in

both Food & Beverage, Lodging and

Service. Proven manager in the areas of

Budgeting, Scheduling, Quality,

Resource, Communications, Risk,

Procurement and Stakeholders.

Leadership

Integrity

Dependability

Organization

Critical Thinking

Time Management

Empathy

Problem Solving

Effective Communicator

Adaptability

2008, 2009, 2010, 2012, 2017, 2019

Work experience Summary

Soft Skills

Promotions

Created with

12/2014 - 04/2015

2014 - 2014

2010 - 2014

2007 - 2010

Implementation & Training Specialist

Stefanini/Oracle Micros

The contractor for Oracle responsible for conducting software setup in luxury hotels

(my micros report, Symphony 2), training, and support, both in the classroom and in the work environment

Opened 3 Starwood properties and performed upgrades to 3 properties. Performed Quality Assurance/Audits for all implementations. Performed as Help Desk support during non travel days. Performed programming for the sites POS system in regards to outlets, menus, etc. The contractor for Oracle responsible for conducting software setup in luxury hotels

(my micros report, Symphony 2), training, and support, both in the classroom and in the work environment

Act as the field implementation resource to our Clients Create / Modify customized documentation for customer Diagnose and troubleshoot system configuration and system implementation problems.

Perform configuration to ensure that software is meeting clients’ business requirements.

Complete project documentation as required

Assist with onsite implementation, enhancements, maintenance, and support for new and existing clients

Implement new product configurations/software updates, install network devices and/or hardware components/peripherals

Address customer issues list and obtain final client sign-offs to validate their satisfaction with the new system

Assistant Food & Beverage Director

Embassy Suites/Culinaire International

Hired as Assistant Director of Food & Beverage 3/2014. Managed a team of 20 people, including 4 managers. Managed menu update projects, which saw an increase in profit and decrease in costs. Managed all catering projects.

Managed Profit & Loss Statements for the department. Managed recruiting.

Room Service Supervisor

Omni Hotels

Hired as Room Service Server in 2010. Promoted to Room Service Supervisor in 2012. Food & Beverage Manager

Hyatt Hotels

Hired as Room Service Server in 2007. Promoted to Food & Beverage Supervisor/Trainer in 2008. Promoted to Cafe Supervisor 2009. Promoted to Food & Beverage Manager in 2010.

Managed Social Media Projects.

Managed 3 Sub Departments.

Budget Management, Benefit Analysis, Communications Management, Human Resource Management, Project Assessment, Project Planning, Quality Management, Risk Management, Schedule Management, Scope Management

2008, 2009

Project Management Institute, Project

Management Institute - Austin Chapter

PMI - PMP 2020 - 2023

Austin Community College

Business Administration (In Progress)

Skills

Awards

Professional Groups

Education

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