Sales Executive/Customer Service Representative
Resume:
Sha-Shauna Whitter
Hopewell
Hanover.
**********@*****.***
Career Objective:
To make a positive impact in your organization through my expertise and ethics.
Education:
(September 2002-July 2007) Godfrey Stewart High
Caribbean Examination Council (CXC) General Proficiency
English A 3
Information Technology 2
Social Studies 3
Principles Of Business 3
Principles Of Accounts 3
Human & Social Biology
Experience:
August 3, 2020 - December 31 National Pen
Inbound Mail Sales Specialist
lAssist customer purchasing items such as bag, pencil, journal, calendar, pens etc
lUpsell : Site Varify - Enter order in the system from mailer
lWeb-Support - Submit art request for customer logo.
May 2019 - March 2020 Prestige Travelers Azul Resort
Vacation Concierge
lGive arrival guest welcome call; and invite them to stop by the gazebo for important information to enhance their vacation
lGive guest information about restaurants on property
lTake care of guest complain immediately and log it in the computer system
lMake spa appointment
lInvite guest to a 90 minutes sales presentation
lFebruary 28, 2008 - June 10, 2018 Iberostar the Club
Vacation Concierge
lGive guest information about the restaurants on property
lMake guest dinner reservations
lActivate resort coupon explain to guest how itis use and the services it goes towards
lTake care of guest complain immediately and log it into the computer system
lMake guest Spa appointment
lInvite guest to a 90 minute sales presentation
December 7, 2015 - December 5, 2016 Iberostar The Club
Sales Executive
lTake guest on a 90 minute sales presentation which includes 30 minute breakfast, 30 minute property tour if display room is available we show guest how their room will look when they become a member we also show potential prospects private members lounge. The last 30 minute we take guest to the sales gallery where we explain the benefits ofbecoming a member and how they can save on future vacations with ous.
January 7, 2015 - May 16, 2015 Grandlido Negril
Vacation Concierge
lGreet guest upon arrival with welcome drinks and cold towels
lHelp front desk agent check in guest
lGive guest property tour, and information about the restaurants on property and also room orientation
lMake guest dinner reservation
lMake guest Spa appointment
lDeal with all guest complain immediately and log it in book
lInvite guest to a 90 minute sales presentation
Interest/Skills: Data base, Spreadsheet, Microsoft
Reference: Available upon request
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