Nirmala K Metta

Mobile#205-***-****

adjmwk@r.postjobfree.com

Visa Status: US citizen

Objective

Seeking a position of Software Quality Assurance Tester using my experience, talent and interpersonal skills for detecting software defects and improving systems in the health care and banking domains.

Summary

Over 10 years of IT experience in Business Transformation and configuration management that includes five years as Manual QA tester in Banking and seven years of Software Quality Assurance experience with health care domain having expertise in Manual testing of applications using Web Technologies, Client/Server and IBM Mainframe applications

Excellent experience in testing IBM mainframe applications used for Family and Social Service Administration Services

Extensive experience in the field of Software Quality Assurance testing of health care applications.

Created test plans, test cases using HP QC/ALM

Worked with Medicaid and Medicare claims

Experience in writing the test cases and test plans for Indiana Client Eligibility System

Experience in testing for Child support, Food stamps, TANF, Supplemental Nutrition Assistance Program and Medicaid applications in ICES

Developed test plans and test cases for testing the various retail applications, in HP

Expertise in functional, regression, performance, integration, system, user acceptance, load, stress and end-to-end testing of Web Based, Client Server and IBM Mainframe applications

Experience in writing System Test plans, Scenarios, Test Cases and documentation.

Very good knowledge of QA methodologies.

Responsible for tracking of trouble tickets and resolution of escalated incidents

Successfully completed scaled agile frame work certification program

Excellent trouble-shooting and reverse engineering skills

Attended daily status meeting to follow-up and resolve outstanding group issues

Problem solver - Recognized for "issue resolution excellence"

Learn and apply new technologies quickly.

Possesses excellent communication skills and a good team player

Excellent troubleshooting, analytical, and problem-solving abilities

Self-motivated, cooperative and a good team worker with positive-attitude

Strong experience in analyzing test results and communicating via bug tracking systems.

Proficiency with Microsoft Office tools

Educational Qualifications

Bachelor of Science

Obtained educational credential evaluation from IUPUI which is equivalent to US bachelor’s degree

Skills

Operating Systems: Windows 7/XP/2000/NT/98/95, MS DOS, OS/390

Programming Languages: T-SQL, PL/SQL, VB 6.0, VBA, COBOL, CICS, MAINFRAME

Databases: DB2, IMS, MS-SQL Server 2005/2008, Oracle 8.i/9.i, MS Access 97/2000/XP

Internet Technologies: VB.Net, ASP.Net, HTML, XML, ASP, VB and Java Script

Tools: Jira, QC/ALM, TOAD 6.3 & Active Reports 1.0

Others: MS Word, MS Excel, Microsoft Outlook, Internet Explorer 8.0/9.0

Professional Experience:

MGPS - Government Language Solutions (GLS) – Virginia

Software Quality Assurance Tester – Oct 2019 – Dec 2020

GLS Department provides foreign language project solutions and linguist staffing support to multiple Government clients. Language services cover 175 languages and span translation, interpretation, transcription, desktop publishing, cleared linguist staffing, voiceover and subtitling/captioning, multimedia and web localization, and human language technology, among others. (GLS) Department will extracting, cleaning and manipulating data from multiple systems for analysis, research and deployment

Responsibilities:

Researching and verifying data using websites

Analyze large amounts of data daily

Performed regression and UAT testing

Testing of the complex next generation features for Salesforce CRM

Preparing the Traceability Matrix between Requirements & Test cases

Enter large amounts of data with accuracy/integrity while working within multiple databases

Proactively create processes to identify data problems and implement corrective actions as appropriate

Preformed integrity checking on ATOM tool for all scrapes

Closely working with Web scrapers

Researching and verifying data using websites

Adapted to new and changing processes and databases quickly and efficiently

Special projects as assigned

Ensure accuracy/integrity of all data entered

Defects were tracked, reviewed, analyzed and compare using quality center

Produced monthly reports using advanced excel spreadsheet functions

Manage daily reporting, monitoring and development of database

Development Environment: Saleforce.com platform, Java Script, HTML coding, ATOM tool and ATOMizer

State of Hawaii Department of Human Services: Benefit, Employment and Support Services Division (BESSD)

Software Quality Assurance Tester – June 2019 – Sep 2019

The Benefit, Employment and Support Services Division is the largest division in the Department of Human Services and has approximately 678 employees and 43 offices. Staff and administrators provide a continuum of services through nine (9) programs that serve different populations and are aimed at providing clients with monthly benefits to assist with such essentials as food, shelter, and child care, employment support, work-training, and dependency diversion and prevention. The programs administered by BESSD are Aid to the aged blind and disabled, Child care assistance, Medicaid, Medicare, Supplemental Nutrition Assistance program (SNAP), Temporary Assistance for needy families & Temporary Assistance for other needy families

Responsibilities:

Participated in various meetings like Daily Agile meeting, QA touch base, requirement review, defect reporting etc.

Reviewing the Business requirement, Functional Design Documents and Technical Specification documents

Involve in training and knowledge transfer and sharing sessions

Develop test case and scripts based on FDD and use cases for functionality, security and GUI testing

Validate and execute test cases in different environment and logging defect in Jira for failure test cases

Performed smoke, functional, regression testing of the website

Logging of defects in HP ALM to maintain Test requirements and to communicate the bugs with the Developers

Preparing weekly status report.

Performed the User Acceptance Testing (UAT).

Participated in test case review meetings and requirements walkthroughs

Responsible for Reviews and documentation for reporting the status to the project manager

Involved in testing the few medium priority functionalities.

Preparing weekly status report.

Development Environment: IBM Mainframe, Cobal & Java Script, ALM & Agile

eBusiness/Digital Systems & Communications - Regions Bank, Birmingham, AL

Software Quality Assurance Tester - Jan 2014 – Aug 2018

Ensure eBusiness has an efficient process and project methodology, provide research and data, provide system related support including QA testing for all of our channels and partners, serve as a liaison between departments, create governance on the management of administrative items such as contracts, budget, compliance, etc. Understand strategic needs and provide support to implement solutions, identify emerging technologies that align with Regions’ goals, define requirements of functionality in digital banking, monitor and leverage voice of customer to drive improvements in the customer experience, introduce products and/or self- service features.

Responsibilities:

Excellent follow up and interpersonal skills

Experienced with Agile Methodology

Acquired very good understanding and familiarity of consumer banking systems

Actively participated in daily Scrum meetings and involved in biweekly Sprint releases.

Extensive experience in ETL/ Data warehouse backend testing and BI Intelligence reports testing.

Creating test cases for ETL mappings and design documents for production support

Prepared the Test Plan and Testing Strategies for Data Warehousing Application

Worked on customer’s email requests from Inbox in a timely manner

Actively involved in smoke and regression testing of online banking systems, mobile banking and iTreasury, ACH Alert, Mobile Web Applications and Mobile AD ipad – device Connect

While testing systems, defects are reported when found and worked with Business and technical teams until defects are resolved.

Interacted with external teams for environment, external services availability and worked towards resolution.

Frequently communicated with developers to resolve technical issues.

Manage payment posting process including verifying error and performing resolution

Provide Customer Service Support on payment processing information including queries, reports, communication

Manage pay cycle process including reviewing, verifying and also processing credit/debit memos

Explain the requirements and the process model to the developers in order to aid with coding

Identify and document policy Decisions that require attention by the business and that has touch points across the components

Created Test scripts for Text Banking.

Enjoys production support and customer service work

Performed Traceability matrix to match test scenarios to the requirements

Recommends controls by identifying problems; writing improved procedures.

Performed very well on call duties such as phone calls or email response or problem solution

Coordinates with customers to resolve technical support issues.

Once the process model is approved by the business, develop task details, data elements and screen mock ups

Very refined and observant problem-solving skills

Work closely with developers and project managers. Preparing weekly status report

Dedicated employee who is willing to work long hours and has never missed a scheduled deadline

Work in team environment to complete all testing activities according to schedule

If customer problem is not resolved or any issues found, then I open a ticket in Jira system

Attended phone calls from branches and help them resolving customer account issues.

Complete root cause analysis of defects

Worked with development team to assess issues and test for solutions

Logged defect in the Bugzilla and assigned defect to developers.

Involved in preparing Test plans and Test cases based on business requirement documents

Proficient in Microsoft Office including Word, Excel and PowerPoint

Successfully completed scaled agile frame work certification program

Supporting www.regions.com web applications

Responsible for tracking of trouble tickets and resolution of escalated incidents

Develop works plans and scheduled for testing activities

Involvement in all aspects of the Systems Development Life Cycle.

Development Environment: IBM Mainframe, Cobal, Java, .Net, C#

Indiana State Department of Family and Social Services Administration (OMPP), Indianapolis, IN

Software Quality Assurance Tester - Dec 2011 – Jan 2014

Currently in the United States, ICD-9 is the code set used to report diagnoses and inpatient procedures. “ICD-9” stands for International Classification of Diseases. The implementation of ICD-10 will require significant changes to clinical and administrative systems that capture and report diagnosis codes. In addition to the changes for ICD-10, practices will need system. changes for updating the HIPAA transactions from version 4010 to 5010. Implementation of the version 5010 transactions and ICD-10 will overlap. There are structural differences between ICD-9 and ICD-10 that will make converting to the updated code set complex. ICD-9-CM diagnosis codes are 3-5 digits in length. The letters V and E are the only alpha characters used in ICD-9-CM. In ICD-10-CM, the codes are 3-7 alpha numeric characters in length. The expanded characters of the ICD-10-CM codes provide greater specificity to identify disease etiology, anatomic site, and severity. The additional characters in the ICD-10-PCS codes allow for identifying the body system, root operation, body part, approach, and device involved in the procedure. The change in the character length requires system upgrades to expand data fields for the longer codes. Indiana Medicaid claim processing system has been under consideration to convert ICD-9 to ICD-10 medical coding. Claim forms are being updated to accept 8 characters and manual claims and claim scanning systems are updated. ICD-9 is being expanded from 17,000 to approximately 141,000 ICD-10 codes. On October 1, 2014, the ICD-9 code sets used to report medical diagnoses and inpatient procedures will be replaced by ICD-10 code sets.

Responsibilities

Reviewed Business requirements, IT Design documents and prepared Test Plans for all assigned project releases.

Exporting test cases into HP QC/ALM

Tracked bugs using QC/ALM and performed Regression Testing of the entire application once the bugs are fixed.

Responsible for preparing the Test Cases, and Test Execution.

Responsible in gathering test cases requirements and implementing the testing process.

Reviewing test cases and scenarios.

Involved on testing the new web based functionalities based on test cases and coordinated with development team in fixing the issues.

Ensure that all the test cases are updated in the Clear quest along with Master test plan.

Tested critical bug fixes including critical fixes and coordinated with developers in release of bug fixes meeting tight timeline.

Work closely with developers and project managers.

Preparing weekly status report.

Performed the User Acceptance Testing (UAT).

Participated in test case review meetings and requirements walkthroughs

Responsible for Reviews and documentation for reporting the status to the project manager

Involved in testing the few medium priority functionalities.

Involved in reviewing the test cases and executing the same.

Reported defects in timely manner and logged the same into defect tracking tool

Good experience in analyzing changes and identifying areas of the application to be regression tested

Ability to handle multiple tasks and work independently as well as in a team

Good team player with excellent written and verbal communication and interpersonal skills

ICD 9-ICD 10 Conversion knowledge -Worked in the analysis of the ICD 9 - 10 codes

Knowledge of Hospital Billing, Charge and Revenue Codes (CPT), HCPCS, ICD-9-CM code books, CMS 1500 professional claim forms and UB-92 hospital claim forms

Performed regression testing using Clear Quest

Designed and developed test cases for putting the application on manual testing.

Development Environment: Java Script, ASP.Net, Mainframe

Family and Social Services Administration (FSSA, State of Indiana), Indianapolis, IN

Software Quality Assurance Tester - Jan 2008 to Oct 2010

The Indiana Client Eligibility System (ICES) is the automated system supporting the operations of the Family and Social Services Administration, Division of Family Resources. ICES is a federally certified online integrated eligibility system. ICES supports the worker by determining eligibility and benefit level for Temporary Assistance for Needy Families (TANF), Food Stamps (FS), Child support, Refugee Cash Assistance (RCA), and multiple categories of Medical Assistance based on answers to questions input by workers, relieving them from multiple forms and manual calculations.

Responsibilities

Involved in creating Test Plans and documenting test cases.

Developed test scenarios for Food stamps, TANF, SANP and Medicaid applications in ICES

Involved in development of regression test scenarios

Tested on Cognos Reports for Food Stamps, TANF, SNAP and Medicaid Disability pending Applications in Region wide and State wide in ICES Reports

Worked on Child Support Payments/electronic funds transfer (EFT) module

Worked on Worksheet - Child support obligation module

Worked on Medicaid applications alerts for Child support payments for ISETS payment type

Involved in testing Web services for updating client phone number remotely.

Involved in testing notices generation with worker SSI income in the budget for Healthy Indiana Plan (HIP) program

Involved in testing file extracts for Medicaid applications for reporting

Write Test cases using Requirements and Design documents

Test the application for both positive and negative scenarios

Created test scripts for the application which uses Web services

Performed regression and UAT testing

Interacted with developers to collect Information and write scenarios and testing the functionality

Involved in updating the test specifications and test plans based on updated business needs and functionality

Experience in Bug tracking, prioritize and reporting on time, interacting with team members in fixing these bugs and retest after fix.

Reviewed design documents with business analysts and developers

Reporting status updates to team lead on a daily and weekly basis

Identify defects, Reported defects, analyzed defects and closely follow them until the status was closed

Development Environment: IBM Mainframe 9672, OS/390, COBOL; Easytrieve, Assembler, Telon, DBMS IMS, DB2

Indiana State Department of Health (ISDH), Indianapolis, IN

Software Quality Assurance Tester - Jan 2007 - Dec 2007

ISDH has been developing a web-based system for universal newborn screening to replace legacy client/server system using .Net and Oracle 9i technologies. The primary purpose of the application is to collect and track hearing screening results and provide follow-up for the babies bornF in state of Indiana and ensuring timely referral and intervention mechanisms for babies with hearing loss. The primary duties include test case preparation and unit testing and system testing of the application and create bug logs for developers to attend the bugs.

Responsibilities

Involved in creating Test Plans and Scripts and documenting test cases.

Developed test scenarios for infant screening results and tracking modules

Developed the regression test scenarios for Monthly summary data module

Interacted with developers to collect Information and write scenarios and testing the functionality

Involved in updating the test specifications and test plans based on updated business needs and functionality

Tested role-based security which allows/restricts access to system features and data based on roles assigned to a user.

Development Environment: Windows XP, Oracle 9i, VBScript, Java script, HTML, VB.Net, ASP.Net, Active reports 1.0, Ms-Word, Ms-Excel, PDF

Indiana State Department of Health (ISDH), Indianapolis, IN

Software Quality Assurance Tester - Sep 2006 - Dec 2006

ISDH has developed a Web based system to facilitate and meet business needs of Sickle cell centers to service their clients. There are 6 sickle cell clinics out there in various Indiana counties to use the system. The original legacy system has been developed in Ms Access and SQL server and has several limitations. The new system has been developed with uniform functionality for the sickle cell enters to perform their daily business process. The system has been implemented on Internet and uses integrated agency wide operational data store.

Responsibilities

Performed manual testing and tested system wide functionality

Involved in creating Test Plans and documenting Test Cases.

Prepared test scripts based on requirements and design documents.

Written SQL queries to validate tests.

Prepared the test data based on Test Scenarios defined the expected results.

Tested role-based security which allows/restricts access to system features and data based on roles assigned to a user.

Created Test Summary Report after all testing activities are completed.

Created customer acceptance test check list

Involved in performing load testing and stress testing.

Development Environment: Windows NT/2000/XP, IIS, Oracle 9i, JavaScript, HTML, SQL-Programmer, Toad

Indiana State Department of Health (ISDH), Indianapolis, IN May 2005 - Aug 2006

ISDH has developed a client server-based system to collect heel stick screening and follow-up information. The system is primarily developed for state use and has electronic interface with Newborn screening lab information. ISDH receive baby screening and follow-up information from hospitals, doctors, public health nurses and lab and is entered in the system and system has built in protocol to establish additional follow-up with parents if necessary. The system has 4 modules, data entry, follow-up module, letter module and report module.

Responsibilities

Performed manual testing and tested system wide functionality

Involved in creating Test Plans and documenting test cases.

Prepared test scripts based on requirements and design documents.

Prepared the test data based on test scenarios defined the expected results.

Actively involved in all phases of testing (Functional Testing, Integration Testing, End to End Testing and Stress Testing).

Reported defects and worked with business and technical teams until defects are resolved.

Reporting and tracking defects through project manager

Created Test Summary Report after all testing activities are completed.

Created Customer Acceptance test check list

Development Environment: Windows NT/2000/XP, VB6.0, VBA, Access 2000, SQL-Programmer

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