Katelyn Funk

Email: adjmt0@r.postjobfree.com Phone: 610-***-****

Professional Profile

Highly self-motivated professional with 7+ years in the Hospitality industry and a passion for customer service. Passionate about providing excellent service and establishing great client relationships. Strong desire to become a part of your team and deliver experiences that enrich and nourish people’s lives.

Education

Widener University Chester, Pa

Bachelor of Science in Hospitality Management - GPA: 3.49 May 2015

Delaware County Community College Media, PA

Associate in Applied Science: Hospitality Management; Associate in General Business May 2013

Experience

Apple Vacations Newtown Sq, PA Reservation Specialist

Oct 2018-April 2020

Making reservations for customers based on their various requirements and budgetary allowances.

Helping plan travel itineraries by suggesting local tourist attractions and places of interest.

Processing payments and sending confirmation details to customers.

Sorting out any issues that may arise with bookings or reservations.

Selling and promoting reservation services.

Answering any questions customers might have about the reservation process.

Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.

Providing support to customers who may need to amend or cancel a reservation

Aramark

Food Service Director (Retail & Residential Dining) Philadelphia PA

Jan 2018 –August 2018

Oversee retail/ residential dinning location campus wide.

Coached and train managers on employee training, food safety, and professional customer service.

Responsibilities include overseeing the ordering the food, staff management, budget management, labor management and brand standard executions.

Excels in the following Aramark programs with operations in them daily: KRONOS, GFF and Aramark Safe, Labor Scheduling Tool, LaborCore, Prima Web, Ariba, and Voice of the Consumer.

Develop, hire, coach team members, both managerial and hourly, using Aramark’s coaching models

Experience in managing in a union environment with 100 employees.

Aramark

Food Service Manager Philadelphia, PA

August 2016 –Jan 2018

Managed retail dinning location and campus wide catering. Including signage and set up/ breakdown.

Coached and train employees on portion control, food safety, and professional customer service.

Managed inventory and cost control to track and prevent employee theft and waste management.

Completed program, KRONOS, GFF and Aramark Safe daily.

Completed paperwork and compile for weekly submission to corporate and main campus.

Community and Association Involvement

Volunteer for Local Food Bank Ongoing since 2012

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