Sales, Management, Customer Service, Social Media Marketing

JENIFFER WARD

Cell 850-***-**** adjmrz@r.postjobfree.com

Proven ability to maintain high customer service standards in a multiple of industries. Successful owner / operator from conception and branding to profitability. Respected community leader actively participating in community events, including 3 years on the local Chamber of Commerce Board. Skills

• Strong computer skills • Self Starter • Professional Demeanor

• Effective Problem Solver • Process & Detail Oriented • Customer Service Oriented

• Exceptional Organizing &

Prioritizing Skills

• Able to Manage Multiple

Tasks

• Excellent Written & Verbal

Communicator

Professional Experience

Carnival Cruise Lines / Contract Customer Service for Direct Guests and Travel Agents May 2011 – Present

Provide guest / agent information on existing bookings, including call time, one call resolution and proficiency of information.

• Handling guests and travel agent requests such as adding or removing passengers and providing accurate information for travel requirements.

• Able to communicate clearly and concisely to maintain productivity. The Posh Daisy Salon & Spa - Owner / Operator

April 2009 – January 2019

Conceptualized a stylish salon and spa suite with a boutique atmosphere. Complete branding of location and logo design. Handled all social media, marketing campaigns, in-house promotions, packages, management of financials and community relations.

• A full-service premier salon and spa establishment that is modern and stylish.

• Handled all the appropriate paperwork to maintain local, state and federal licenses and taxes.

• Maintained all employee hiring paperwork.

Interstate Hotels & Resorts - Hampton Inn Fort Walton Beach – Director Sales February 2007 - June 2010

Managed corporate branded web site within guidelines, facilitated all group activity on the property, maintained all group, local and national corporate accounts, interacted with staff and local community.

• Built relationships with national and local accounts.

• Performed prospecting to identify unmet needs of incoming corporate and leisure business.

• Incorporated social media outlets into marketing strategies to improve brand and local awareness. Education

Gwinnett College Bachelors of Business Management, Minor Travel & Tourism 1995 Soothing Arts of Destin, Full Specialist 2010

Okaloosa Technical College, Cosmetology 2015

Business Awards & Recognition

2016 & 2017 Top Salon Nominee / 2016 Second Runner Up (Top 10 Salon in the Florida Panhandle) 2012 Above & Beyond Award presented by Fort Walton Beach Chamber of Commerce 2009 & 2010 Community Service Award Nominee for Interstate Hotels & Resorts 2009 Sales Excellence Award Winner for Interstate Hotels & Resorts 2009 Hotel of the Year Winner for Interstate Hotels and Resorts References available upon request

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