Sap Sales

Santosh Prahalad

Bellevue, WA *****

+1-425-***-**** adjmqy@r.postjobfree.com

Executive Summary

Certified SAP Consultant with 16 years of progressively responsible positions. General Management leader for consumer goods / utility industry. Responsible for $20M transformation project. Led international cross-functional teams of Sales, Service, Marketing, Demand Planning, Master Data Governance, Customer Information systems.

Strong expertise in Customer Relationship Management, Trade Promotions Management, Loyalty Management, Utility sector.

Experience navigating through SAP S/4 and HANA Journey so far- S/4 1909 Green Field Implementation, HANA Database, HANA Cloud Integration (HCI), SAP C4HANA, SAP CIS. Actively engaged with next generation SAP technologies and offering different integration points between SAP and non-SAP systems. Designed Cloud Strategy for different customers who are trying to move away from On-Prem systems. Hands on experience managing large/medium scale transformations through wide range of tools and process driven initiatives.

Key expertise areas include:

Solution Architecture

IT Portfolio, Project and Program Management

Integrated Enterprise Resource Management

CPG, Utility, Hi-Tech Industry Experience

IT P&L Management, Transformation

IT Dev Ops, Release Management

Manage large/Medium scale digital transformations.

Expert Know-how :

SAP CRM (TPM/Sales/Service/Utilities/Loyalty Management)

SAP FICA/DM/Billing

SAP NetWeaver Gateway

SCRUM and Kanban

Visual-IVRU/ Cisco IVRU

SAP Cross Industry Applications

SAP UI5, FIORI, ECC and MCF for utilities.

SAP C4HANA, SAP CPI

Education: Bachelor of Engineering (Computer Science – July 1999 to July 2003 )

Experience

Oct 2013- Current

Consulting experience for Utilities industry:

Role: Functional Architect / Delivery Lead / Techno-Functional Lead

Strong understanding of Meter to Cash process and how SAP is tightly coupled between utilities modules of SAP CRM for utilities, SAP FICA, SAP Device management and SAP Billing.

Hands on experience on setting-up a Interaction center for call center with different telephony tools also new Visual IVRU.

Design cross functional solutions and key integration areas

Configure SAP’s customer relationship management (SAP CRM) for both On-Prem/On Cloud systems.

Implemented SAP Multi Channel foundation (SAP MCF) for customer facing self-serve process.

Configured payment/collection strategy / dunning process for customers using BRF+ framework.

Created Business process document/Architectural review documents for the leadership.

Liaison with upper management on status of projects and roadblocks during project team meeting.

Design integration between SAP systems and non-SAP systems using different tools like KAFKA/HCI/SAP Gateway /SAP PI.

Set-up new C4HANA cloud systems with Sales / Account management process. We used HANA Cloud integration for integrating SAP and non-SAP systems.

Worked on achieving 99.9 % availability for customers as we de-coupled some of the key transaction’s dependencies with SAP.

Set-up the test/production tenant for the customers to show how the new standard C4HANA works for the call center and was able to go-live for high valued customer group.

Integrate the tenants through CPI for the back end which acts as the middleware between cloud C4HANA and on-Prem ECC-ISU.

Configure the roles in the tenant and the authorization as an admin.

Implemented sales contract process and the account management process with the integration of IVRU using C4HANA.

Enhanced standard SAP Fiori app to view the orders created and created a custom dashboard.

Clients worked on utilities industry: SPIRE Energy, City of Palo Alto, Puget Sound Energy, Peoples Natural gas, Natural Fuel gas.

Jan 2012- Sept 2013

Consulting experience for CPG industry:

Role SAP Techno-Functional Lead

Techno-Functional lead for SAP TPM 7.0 EHP2, SAP ECC 6.0 EHP4, SAS DDPO Solution

Align with business to define the scope of the roll-out.

Design cross functional solutions and key integration areas.

Configure Trade Promotion Management, Trade Funds Management, Trade Claims Management and Integration with OTC, Condition Contract Settlement

Design integration between TPM & IBP (Integrated Business Planning) as well as TPM & BPC (Business Process Consolidation)

Design an integrated SAP solution across SAP CRM, BI, SCM, APO, ECC systems to support demand planning and Optimization, tracking promotional activities/events to retailers, tracks payments (direct and indirect) made to retailers for those promotional activities, business analytics to compare planned and actual spending, Profitability Analysis for innovation and regular products.

Provide documentation on test scripts, test plan, performance test plan, review business process design documents.

Demonstrate key capabilities of the cross functional solution to business

Assess risk and provide recommendation to mitigate risk by creating an action plan with responsibilities with project members as well as external partners (such as SAP, Bill trust etc.)

Client: Kellogg Company, Battle Creek MI (Contract)

Sept 2009- Dec 2012

Consulting experience with SAP Americas:

Role SAP Techno-Functional Lead

As a Consulting Partner for cross-functional Enterprise System and Processes, client relationship management and consultant’s engagement

Loyalty Management

SAP AG was implementing Loyalty Management (In-house project) to give rewards for all their Implementation Partners. The process involved creating Loyalty Program (Partner Types),creating Memberships, identifying and creating members which fall under the program and creating rules using rule policies swhich will award them based on the business made.

To understand the White field framework (Specific to Loyalty Management) and design the new functionality required for the process.

Creating some custom assignment blocks and attaching it to the standard LOYALTY object.

Creating One Order Follow-ups (Activity) for the Loyalty Application

BOL programming with enhancements of standard components for business specific requirements; creation of views also developing the of customer specific validations and conditions.

Solution Manager Upgrade

SAP had a Solution Manager as a tool to their customers for creating the change request for their project with SAP or within their organization. All the functionalities for creating the change request was run in the SAP GUI transaction CRMD_ORDER, since the transaction is obsolete now we are transforming the whole functionality into WEB UI, by creating a new Genil and Bol objects. Trained Colleagues in China with the new CRM Web UI and did work on all phases projects.

To Identify the existing functionalities in SAP GUI and transform all the process into BSP application.

Regular discussions with the Business lead to get all the requirements and also demo few of the requirements in SAP CRM 7.1.

Creating a new Genil and BOL objects for the functionality.

Creating new components required for search/result/form and tree views in WEB UI.

Client: SAP Americas, New Town Square PA (Contract)

May 2008 – August 2009

Consulting experience Sales/Service Management

Role SAP Techno-Functional Lead

Hewlett-Packard was running their CRM services stream using SAP CRM 4.0 with PCUI, and later had an upgrade to the new version of SAP CRM 2007 with ICWC UI. The OOB SAP CRM2007 did not fulfill most of the HP's requirement and there was a huge amount of difference with the functionalities captured in the Old systems.

Created the BSP UI components which consisted of View/ Viewset /Overview Page, Runtime repository changes like Component Usage, Component Interfaces, and Navigation links.

Extended the existing BOL model (using IBOM Framework) to add a new dependent object coded the logic of persisting the data in the Marketing Object layer using back end APIs

Enhanced the existing BSP UI screens of Quotation and Contract Management, Target Groups by adding new fields as per the requirement. Coded the business logic in BADI implementations which populates the new fields.

Developed/Customized Business Forms (Work Flow) using Adobe forms.

Create RFC enabled function modules / APIs to read the Quotation, Contract, Purchase order data from the external systems.

Enhanced Standard CRM IC web application mainly in areas Business partner search, Interaction Record, Sales Order.

Worked in SAP IC web MVC framework mainly in the BOL and GenIL Layers and enhanced various views/view sets, Business Object Layer (BOL) to meet customer requirements.

Enhanced standard CRM Activity, Order header and Item objects using EEWB (Easy Enhancement Work Bench).

Client: HP, Boise ID / Bangalore India (Contract)

Developer in SAP Labs India April 2005- April 2008

Role Development Lead

Lead development team for SAP Interaction Center Web Client responsible for UI framework development to allow sales, service and marketing applications to be integrated on Web Interface.

Worked with system developers (Offshore/On-site) during the development phase to ensure that business and functional specifications are being accurately implemented.

Company: Satyam Computers Pvt Ltd Bangalore KA Feb 2004- March 2005

Member of Technical Staff

Development of Oracle Applications, E-Business Suite and testing of On-Demand tools for its customers.

Demos and training to the consulting group, customers and leadership.

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