Legal Assistant Customer Service
Resume:
Jin-Hee Pak
**** ***** **** ****, ******, Arizona 85339
**********@*****.***
OBJECTIVE
To obtain a position where I can apply skills and knowledge gained from 20 years of experience at a law firm as receptionist, billing clerk and legal assistant along with some management experience with extensive training on customer service and organization skills to maintain and meet corporate budget requirements and standards.
EMPLOYMENT EXPERIENCE
Kimerer Law Group, P.C., Phoenix, Arizona June 2020 – current Legal Assistant
● Create and manage all client files
● Transcription of motions and correspondences
● Assist in scheduling appointments and docketing for attorney calendar
● Customer Service with client interactions
Kimerer & Derrick, P.C., Phoenix, Arizona October 2009 – May 2020 Legal Assistant
● Create and manage all client files
● Transcription of motions and correspondences
● Assist in scheduling appointments and docketing for attorney calendar
● Customer Service with client interactions
Alan H. Susman (of counsel at Kimerer & Derrick, P.C.) September 2008 – October 2009 Legal Assistant
● Create and manage all client files
● Transcription of motions and correspondences
● Assist in scheduling appointments and docketing for attorney calendar
● Customer Service with client interactions
Kimerer & Derrick, P.C., Phoenix, Arizona October 1999 – September 2008 Receptionist/Accounts Receivable
● Create and manage all client files
● Transcription of motions and correspondences
● Processed client billing using TABS
● Handled the billing process for the entire firm
● Maintained multiple phone line
Larry Miller Dodge, Peoria Arizona June 1999 – August 1999 Car Sales Associate
● Customer service
● Gain knowledge of each vehicle and specification
● Greet and assist customers in problem solving with their vehicles
● Conduct negotiations on purchases with customers
● Process and document all sales appropriately per dealership requirements Kimerer & LaVelle, P.C., Phoenix, Arizona August 1998 – May 1999 Receptionist
● Customer service
● Maintained multiple phone lines of incoming calls
● Greet clients and notified appropriate person for the meeting scheduled
● Set up conference room for any meetings and depositions
● Incoming mail distribution
● Data Entry for client billing in TABS
● Back up support for legal assistants in creating new client files, filing, etc. PROFESSIONAL SKILLS
● Microsoft Outlook, Microsoft Word, Excel, TABS and Internet Services
● Extensive customer service experience with customer relations training
● Typing speed; 55+ words per minute
● Multiple line phone switchboard management
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