RICARDO MONTES
New York, New York ***** 718-***-**** adjmo0@r.postjobfree.com
EDUCATION
Arturo A. Schomburg Satellite Academy, Bronx, NY
High School Diploma
Received: June 2016
Borough of Manhattan Community College, New York, NY Major: Communications
Expected May 2022
EXPERIENCE
Best Buy, New York, NY March 2019 - Present
Sales Specialist Team Leader
● Driving sales for the department having product knowledge to help further assist clients, knowing how to troubleshoot technology.
● Assisted with setting up customer accounts for loyalty programs.
● Checking daily target goals for the company and individual departments. Often leading my department into sales plans for each day.
● Leading group into sales plans for each day.
Hennes & Mauritz (H&M), New York, NY October 2015 - February 2019 Sales Advisor
● Provided excellent direct and indirect customer service according to company standards.
● Actively worked with garments, including processing, stocking, replenishing, folding, hanging and set displays to maximize selling opportunities.
● Worked closely with all other departments within store location to ensure the complete needs of the customers were met.
● Accurately processed all returns, exchanges, service requests and defective products. SKILLS
Customer Service, Answering Phones, Sales Expertise, Leadership, Merchandising, Troubleshoot, Cash Handling Accuracy, POS operations, Windows OS REFERENCES
Starnaishia Curet
Supervisor
Best Buy
adjmo0@r.postjobfree.com
Stephanie LLenas
Previous Supervisor
adjmo0@r.postjobfree.com