Front Desk Administrative Assistant

Hello

I’m Chanel van Zyl

** ***** ******

Alberton, Gauteng

(067-*******

adjmnx@r.postjobfree.com

Skills

- Active Listening

-Communication

-Computer Skills

-Customer Skills

-Leadership

-Management Skills

-Problem solving

Experience

February 2019 - March 2020

Josy Motors, Pretoria - Front desk Receptionist

● Greeting clients

● Answering Telephone calls

● Switchboard

● Filling

● Handling company invoices & statements

● Monitoring Cashups

● Setting appointments

● Booked cars for valets & services

● Assisting other car dealerships with choosing the right valets monthly for vehicles

● Managing workshop & carwash

● Proficient in Word, Excel & Office

● Reason for leaving- Moved to Alberton

● Reference - Head of Admin Monica (012-*******

May 2015- December 2018

Tele -Tech ABSA, Pretoria- Front desk Receptionist

● Greeting clients

2

● Setting appointments

● Managing switchboard & directing calls to appropriate departments

● Filling

● Handling company enquiries

● Monitoring logbook

● Record keeping

● Data Capturing

● Reason for leaving - Looked for better opportunities

● Reference - Team Leader Shireen (071-*******

June 2014 - May 2015

Tele-Tech ABSA, Pretoria - Administrative Assistant

● Listened to recordings whilst communicating feedback.

● Indentified calls failing to meet predefined standards and indentified the problem.

● Using a checklist in Excel, ensured that call centre agents properly assisted customers with choosing a product plan, explained charges and provided confirmation number.

● Moved to higher department.

Education

January 2009- December 2011

Die Anker, Brakpan - Grade 10

Afrikaans, English, Mathematics, Science, Arts, Technology, History Awards

Certificate given for 100% QA at Tele-Tech for hard working and performance.

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