Brenda Bates

*** **** **** **

Greenfield, IN. **140

317-***-****

adjme7@r.postjobfree.com

Self-motivated professional offering strong communication and quick thinking skills. Works effectively on a team, as well as independently, in fast-paced environments. Provides well rounded customer service skills. Is dedicated to continuous improvement. Personable and responsible solid team player with upbeat, positive attitude. Dedicated to maintain customer satisfaction and contribute to company success.

Motto: “Compassionately committed to Excellence in Customer Service.”

CORE AREAS OF STRENGTH

●Proven track record of providing superior facility readiness, and implementing stringent training initiatives, which reduce and eliminate the spread of infectious bacteria.

●Possesses managerial confidence to make ‘on the spot’ decisions and work well under pressure.

Leads by example, results-oriented and team-spirited with exceptional personal drive, ethics, and initiative.

Strong public speaking skills

Ability to work under pressure, and make on the spot decisions.

Constantly looking for ways to improve production and efficiency while proactively implementing new procedures in order to meet and exceed establish goals.

PROFESSIONAL EXPERIENCE

Sodexo:

IU Health Hospitals

(Indianapolis, IN) May 2015 to Present

Operations Manager 2

oRunning operations for IU Health Hospitals

Overseeing 50-100 employees on a day to day basis

Gold check

Trakkar

Black light inspections

Overseeing the operations and floor projects of the environmental staff

Kronos staffing

Trilogy Health Services:

Springhurst Health Campus and Legacy Alzheimer’s Campus

& Clearvista Lake Health Campus

(Greenfield, IN) 2007 to 2015

Director of Environmental Services

oDynamic, detail-oriented, and well-heeled Environmental Service Director with more than 10 years’ experience overseeing day to day operations of our health care facilities, and in depth superior customer service.

Responsible for overseeing the operations of the housekeeping department for day and evening shifts.

Performs Quality Assurance audits to evaluate performance of employees.

Responsible for employee’s work assignments, progressive discipline, and daily schedules.

Evaluate housekeeping operations and identify areas of improvement.

Responsible for Operational and Capital Budgets in addition to handling all departmental serviced contracts.

Managed and handled biohazard, purchase orders, inventory, infection control, manage staff selection process, and interviews and orientation.

Conduct monthly safety meetings with all department heads present.

Honors and Recognitions:

oRecognized as deficiency free by the State Department of Health for 5 consecutive years

oHighest score consecutively for 5 years of Customer Satisfaction survey

Mitch Murch Maintenance Management (MMMM) Contractor for Eli Lilly & Company

Supervisor of Environmental Services - 2002 to 2007

Managed day-to-day Heavy Duty team operation focused on efficiency, safety and quality

Operated all floor equipment, scrubber and buffer, side by side, carpet extractor, stripping and waxing floors.

Facilitated the morning start up meeting to communicate daily goals and to forward other downward information to my environmental assistants.

Developed safe working practices and procedures among team members which eliminated safety hazards.

Prepare environmental department for Department of Health Survey quarterly.

Advised and motivated the team to lead the company in the areas of quality, safety, and employee engagement.

Managed sterilization of all glassware, such as testing vials, glass tubes, etc.

EDUCATION

High School Diploma: Graduated from Greenfield Central High School, strong focus in business

College: Travel expert certification from International Aviation and Travel Academy, Arlington, TX (SABRE computer equipment and software, and extensive customer service training.)

OSHA Regulations

Coaching & Counseling Certified

Lean training/Lean work environment

VOLUNTEER EXPERIENCE

Meals on Wheels

Indiana Blood Center

American Cancer Society

Boy’s and Girl’s Clubs of Hancock County

Fund Raiser for the Food Pantry of Hancock and Marion County

Adopt-A-Family

Spokesperson for the Juvenile Diabetes Research Foundation

Contact this candidate