ROSALITA DE GUIA TOLOSA

Address: Building ** Block 21 New Reggae, Kuwait

Contact Number: +965-********/50263882

Email Address: adjm7s@r.postjobfree.com

OBJECTIVE

A highly competent, reliable, resourceful and enthusiastic individual possessing extensive customer service knowledge and expertise. A quick learner who can absorb new ideas and experience in planning, organizing in store layout. Approachable, well presented and able to establish good working relationship with different people.

OPTICAL ASSISTANT

December 2017 – Present

KEFAN OPTICS K.S.C.C. - The Avenues Mall, Kuwait

Handling and responding to correspondence, maintaining patient record, scheduling appointment, assisting with vision test and teaching patients how to uses and care for the contact lenses.

Provide excellent customer service and sales, carry out pre- screening test and help customer to select the correct frame and lenses for their prescription.

Performed administrative task and patient check- in. Authorized insurances and explained optical coverage to patient.

SENIOR SALES ASSOCIATE

December 2015 – December 2017

COLLECTION OF STYLE (COS) - M. H. ALSHAYA CO. - Avenues Mall Kuwait

Ensuring the workplace consistently reflects highest possible standards of merchandising, customer service and staffing.

Actively seek and exploit additional opportunities to promote sales. Provide excellent customer service at all times.

Accurately and efficiently communicate ideas or recommendations to the store Manager.

Ensure all Company policies, procedures and controls are followed as well as planning, organizing and replenishing merchandise and monitoring floor stock.

ASSISTANT STORE MANAGER

November 2014 –November 2015

FOREVER 21/ SANRIO (Hello Kitty Shop)

Fashion Studio W.L.L. - The Avenues Mall Kuwait City

Merchandizing and visualizing as per company concept and market trends.

Doing an administrative work. Collating and sending reports and recommendation to Area Manager

Processes deliveries and stock transfers in an efficient manner in line with company procedures.

Maintain and improve store retail standards on selling floor, serve areas and stockrooms to ensure ease of customer self- selection is maximized/directed towards optimizing turnover.

Assist across all activities in reducing stock loss by observing all company procedures including correct utilization of security equipment, vigilance to all areas of risk and correct completion of all required documentation.

ASSISTANT STORE MANAGER

February 2009 – November 2014

BURGER KING Kuwait (Kout Food Group/AL HOMAIZI FOOD STUFF)

Managed restaurants in all aspects to achieve company targeted plans and ensure operations execution to meet the Company highest standards and customer expectation.

Responsible in ordering stocks from the warehouse while insuring store stocks and cost is properly controlled.

Participation and preparation of annual budgets, Profit and Lost statements with the Restaurant Manager.

Ensure execution of training and evaluating team member performance and develop action plan through proper coaching, influencing and communicating.

Active participation in unit training activities with restaurant manager through training audits, waste control and communicate feedback to maximize sales growth.

Delivers a personalized experience to customers and key stake holder in a professional manner, by identifying with them and building a relationship to make them feel valued.

SERVICE CREW (May 2008 –October 2008)

The French Baker Inc. - G/f Trinoma Mall,Esda.North Avenue Quezon City, Philippines.

Takes and serves food and beverages order according to prescribed standard of services.

Prepares daily inventory and submits reports to superior.

OFFICE CLERK (April 2004-July 2005)

North America Construction Inc. Philippines (NACI) - Malate Manila Philippines

Involve in clerical works like data gathering and encoding, editing, and typing.

Prepare Payroll for the workers and monitoring daily manpower.

Do transmittal and other correspondence for the project.

Customer Journey 2017

ServSafe International – Food Safety Certificate 2018

Foundation for Shift Management Training

KOUT University School of Business LAS 2013

College : Associate of Science in Computer Science

Year 2002 - 2004

Montessori Professional College International (MPC) Manila Philippines

To gain knowledgeable experiences and to enhance my skills and personality towards career advancement. To join an organization where are genuine concern and trust to its people, where the decision makers strongly believe in career growth and have the drive for excellence and customers/client’s satisfaction.

Date of Birth : May 27, 1986

Nationality : Filipino

Civil Status : Single

Height : 5’3

Language spoken : English, Filipino and Arabic

Visa Status : Transferrable (Visa 18)

Skills : Knowledge in computer application MS Outlook, Word, Excel, Power Point

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

ROSALITA D. TOLOSA

Applicant

PERSONAL SUMMARY

WORKING EXPERIENCE

TRAINING ATTENDED

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OBJECTIVE

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