Prasanna Tamang

Baldota Serinity

Flat # ***, “B” Block, Venkatswamy Layout

Rayasandra, Bangalore - 560099

Email: adjm5y@r.postjobfree.com:adjm5y@r.postjobfree.com mailto:adjm5y@r.postjobfree.com

Phone: +91-990*******

Career Objective

To work hard and prove myself as an efficient member of the organization & to make a mark of myself in today’s expanding horizons.

Work Experience:

DXC TECHNOLOGY CORPORATION (July 2018-Till Date)

Role: Senior Financial Analyst [Collections]

Follow-up with designated set of customers primarily through calls and through e-mails (if not reachable) on the invoices that are already due and to remind customers about Invoices that would be due in Future

Prioritize customer touches to achieve Monthly/Quarterly Cash and Aging targets

Good customer management skills to reach right point of contact at first time, understand customers

Invoicing/payment process cycle and helps them to utilize Oracles faster invoice delivery options

Enforce agreed contractual payment terms at all times while maintaining good relationship with customers

Escalations within customers chain of management, DXC Collections management and Sales hierarchy in

case of non-responsiveness from customers on repeated follow-ups and calls made towards outstanding

Invoices

Ikya – Contract [2015 – 2016]

Partner – Oracle India Private Limited

Oracle Corporation-March 2016-2018)

Role: Senior Financial Analyst [Collections]

Follow-up with designated set of customers primarily through calls and through e-mails (if not reachable) on the invoices that are already due and to remind customers about Invoices that would be due in Future

Prioritize customer touches to achieve Monthly/Quarterly Cash and Aging targets

Good customer management skills to reach right point of contact at first time, understand customers

Invoicing/payment process cycle and helps them to utilize Oracles faster invoice delivery options

Enforce all agreed contractual payment terms at all times while maintaining good relationship with customers

Escalations within customers chain of management, Oracle Collections management and Sales hierarchy in

case of non-responsiveness from customers on repeated follow-ups and calls made towards outstanding

Invoices

Identify payment barriers at early stages and takes proactive steps to prevent such issues by working with

Other stakeholders within Oracle and at customer side (Dispute Management)

Ensuring that all risk related information is shared with them including the details of outstanding invoices to minimize future risk to the enterprise

Review all aged invoices periodically to identify potential bad debts and subsequent write-offs

Respond to all queries both from Internal and external customers in timely manner per the agreed TAT

Conduct periodical calls with different Oracle Line of Business (Sales) teams to identify and highlight top customer challenges with regard to outstanding payments

Tata Consultancy Services [2010 – 2015]

Role: Senior Executive

Process: Citi Bank – Skip Trace

Utilize trace tools to locate customers where demographics are deemed to be invalid

Negotiate payment arrangements on assigned accounts

Ensure the maintenance of collection records and the prompt handling of customer inquiries

When applicable, notify the Trace Manager of problem accounts with a recommended course of action

Process 2: Global Helpdesk

oDelivering customer service for various internal clients with regards to payroll, General Enquiry, Travel and HR management.

oThis involves working under critical and a high-pressure environment while ensuring work is completed in a timely manner with high level of accuracy and ownership.

HSBC HOPE [March 2008]

Role: Service Advisor

Job Description:

Worked as an advisor, dealing with NRI customers dealing with their Bank accounts and credit cards

As a Phone Banking Advisor have worked under extreme pressure providing high level of customer service on a timely manner

Support achievement of team objectives – Complaint resolution, and help in the performance improvement of co- workers

Handling Customer quires pertaining to credit cards, Internet Banking and new products

Ensuring requisite follow-ups are done to resolve customer’s complaint

Cross selling various products to customer post query resolution

Ensuring customer’s complaints are resolved during the allocated turnaround time

Educational Qualifications:

SSE (10th) from B D Memorial School

HSE (12th) from St. Joseph’s College

Bachelor of Arts North Bengal University

Achievements:

TCS: Top performance award for the year 2011 and 2012

Oracle : Best Analyst for Q1 and Q2 2016, 2017

Technical Qualification:

MS- Excel, MS- Word, MS- PowerPoint, MS- Outlook

Hobbies:

Travelling

Listening Music

Cooking

Languages Known: English, Hindi, Nepali and Bengali

Declaration

I hereby declare that the statements above made are true, complete to my knowledge.

Place: Bangalore Prasanna Tamang

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