THOMAS LEIGHTON

*** *. **** **. **** Oaks, NC ***24 · 207-***-****

Customer service representative with over seven years’ experience in telephone and face-to-face customer service. Experience with sales, troubleshooting, tech support, and customer care. Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role.

PROFESSIONAL EXPERIENCE

Honeywell- Portland, ME

Customer Service Specialist – October 2013 – Present

Answer and direct 40+ calls daily, with goals including selling plans, managing customer accounts, responding to service queries, and cancelling accounts

Training peers

Received a 90% average customer satisfaction rating on monthly basis

Able to research and manage highly complicated accounts to provide comprehensive service to customers and assist upper management

BARNES AND NOBLE BOOKSTORE – Augusta, ME

Information and Customer Service Specialist – September 2009 – September 2013

Memorized store organization system, as well as special products and discounts, and directed customers to desired products

Conducted returns and informed customers of return policy

Maintained friendly and positive attitude at all times, even with unhappy and unruly customers

Mastered in-house customer service and sales computers, powered by Zendesk

Assist with tablet malfunctions

EDUCATION

University of Maine at Augusta

2018- Present

GPA 3.4/4.0

Psychology and interpersonal communication

ADDITIONAL SKILLS

Excellent communication skills with a focus on customer service

65WPM Typist

Software: Zendesk, and Kayako

Experience with Microsoft Office – Word & Excel

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