Certified Scrum Master with professional and extensive experience in facilitating highly productive teams. I am a servant-leader with capable of delivering projects on time and within budget by effectively facilitating, leading, and coaching Agile teams. As an advocate of the Agile Manifesto, its framework, and its methodologies I have successfully implemented them in my detailed experience working with various hospital systems, software, and technologies. I have served as a liaison between cross-functional teams increasing revenue, transparency, team cohesiveness, client satisfaction, and client retention.

PROFESSIONAL EXPERTISE

Scrum, Kanban, Scrumban, Agile Tools (Jira)

EPIC

Risk Analysis

Project Management/Program Coordination

Conflict Resolution/ Quality Control

Revenue Cycle/Financial Reporting

Business Operations Management

Client Relations/Presentations

Professional Billing

Physician Operations/ Patient Access Administration

PROFESSIONAL EXPERIENCE

Children’s Healthcare of Atlanta, Atlanta, GA

Business Operations Analyst/Scrum Master December 2018-present

Act as Scrum Master and subject matter expert for departmental programs and all corresponding projects by providing strategic planning for emerging technologies and health practices to achieve business/project goals.

Provided vision roadmap and formulated strategies to exceed project goals and objectives through process improvement and effective team collaboration.

Identify process gaps and eliminate impediments to deliver working product to client in a timely manner while enhancing team productivity and increasing velocity by 45%.

Assesses the daily business operations of assigned business project, including all operational and analytical tasks related to business unit.

Participates in continuous process improvement initiatives for the business project assigned in accordance with established policies and procedures.

Builds provider templates in EPIC and other software for various departments.

Manages departmental revenue cycle, reporting, and follow-up.

Effectively monitors team’s progression, ensuring that the Scrum Framework is understood and continuously implemented throughout all Scrum ceremonies.

Coordinates the preparation and auditing of the departmental or project budget(s) and tracking/monitoring of related expenses.

Created the implementation of a comprehensive education program for assigned business personnel and function(s) related to their specific tasks and duties.

Children’s Healthcare of Atlanta, Atlanta, GA

Access Lead/Scrum Master February 2016 – December 2018

Oversee and maintain all daily administrative operations

Identified and eliminated impediments in multiple projects enhancing productivity by 60% on average.

Onboarding on new employees on all aspects on the job including, systems, software, scheduling, and ordering

Served as the liaison and first point of contact for Development Team and Product Owner to eliminate errors and impediments in the workflow.

Building and maintaining outstanding working relationships between stakeholders and team

Maintains relevant knowledge of insurance laws and specific company policies and procedures.

Handle escalations and resolve conflicts between patients, hospital and staff.

Ensuring compliance with health regulations

Costco, Atlanta, GA March 2007-December 2018

Operations Supervisor

Direct management and training of all departments, ancillary departments, and staff.

Oversee and maintain daily operations to support an efficient work environment.

Analyzed departmental data and implemented various ways to improve daily processes.

Spearheaded various program development projects, increasing revenue and retention.

Produced daily, weekly, monthly, and annual reports, analyzing progression, projection, variances, and identifying opportunities for improvement.

Led a highly-collaborative team to provide excellent client/customer service.

Assessed organizational challenges and discovered favorable and profitable outcomes

Effectively and accurately communicate relevant account information to clients and project team.

EDUCATION

Georgia State University, Atlanta, Georgia May 2016

Masters of Science, Kinesiology and Health Science

Clayton State University, Morrow, Georgia July 2012

Bachelors of Science, Healthcare and Business Management

PROFFESSIONAL TRAININGS AND CERTIFICATIONS

Certified Scrum Master, Scrum Alliance

CPR, First Aid, AED: American Heart Association

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