RAYMUND NAPUTI, A-CSM, CAL-I, CSM

**** * ********* **., *******, AZ 85086

623-***-**** adjlse@r.postjobfree.com

Proven, pragmatic, and dedicated to my teams. I am Senior Executive and Consultant with more than 15 years of success across the insurance, finance, hospitality, entertainment, and information technology industries. Leveraging extensive experience in digital transformation and IT strategy, I serve as a valuable advisor for any organization seeking guidance in adopting and/or scaling agile. I have a broad area of expertise that includes strategic planning, customer relationship management, mentoring, business strategy and development, and quality assurance.

EXPERIENCE

JULY 2018 – PRESENT

AGILE COACH (CONSULTING) - oC2PHX Events, llc

A local startup providing event planning and equipment rental for different events in the Southern California and Phoenix Arizona market areas with a focus on full end-to-end event planning, photo booth rentals and event photography. I brought my love of the Agile framework to the event planning industry. I was able to integrate the Agile methodology in our day-to-day operations. Being a small start-up, I had to play the role of Agile Coach and Product Owner. I found much success in creating simple repeatable operational business processes that allowed us to really manage and focus on each segment in our sales pipeline and delivering the right value at the right time. My man objective in this role is to serve my team and leaders. My formal responsibilities include, but are not limited to the following:

Successful development and implementation of business plan and strategies to bring our products, services, and brand to different market areas.

Develop and communicate vision and back log and work with in-house team and vendors to plan, manage, and deliver releases.

Facilitate daily stands up, sprint reviews, retrospectives,

Create and communicate short-term and long-term product roadmaps and strategies.

Coached team on Agile mindset and methodology.

Introduced a Kanban process to manage our operational workflow.

Partner with other vendors and service providers as contractors to fulfill client requests.

Developed sales process and sales pipelines reports and dashboards for Management.

Manage and train incoming staff on our Agile process.

Schedule events and maintain all calendars across multiple platforms.

Work with 3rd party development team to implement and improve the website and social media marketing campaigns through different platforms.

Create, maintain, and execute all UAT test cases associated with user stories for the website update project.

Responsible for finding ways to get our products and services in front of potential customers to drive discussions and close sales.

Developed and implemented the vender referral program and our vendor list.

Worked with Vendors to implement changes to our CRM.

Coached management on how to prioritize their back log and plan future releases in lieu of a formal product owner.

Develop, maintain, and execute the Mailchimp marketing plan for over 5000 subscribers.

APRIL 2019 – DECEMBER 20219

CONSULTANT SCRUM MASTER, Choice Hotels international

ExpERIS ManPOWER Group Consultant

One of the largest and most successful lodging franchisors in the world. Choice currently franchises more than 7,000 hotels, representing nearly 570,000 rooms, in more than 40 countries and territories. Ranging from limited service to full-service hotels in the upscale, midscale, extended-stay and economy segments, Choice-branded properties provide business and leisure travelers with a range of high-quality, high-value lodging options throughout the United States and internationally.

Scrum Master for 2 teams in the Data Domain and 1 team in the Digital Domain.

Facilitate all Sprint ceremonies and work with the team on improving processes within the team.

Coach the teams on Agile values and principles through the retrospective process and 1-on1 meetings. Set ongoing 1-on-1 meetings with all team members including Product Owners, Management, and Leadership to help build the relationships and look for opportunities to improve processes and drive the accelerated delivery of value and delight back to our stakeholders.

Introduced Rapid Release Planning and reduced the release planning duration from 2 to 3 days down to 4 hours.

Increased team velocity with existing resources to help bring the program under budget by 25%.

Introduced the concept of “Retrospective from the Mason Jar” and trained other Scrum Master who are using it as one of their retrospective exercises.

Work with QA to improve and mature their processes:

Drove the implementation of an automation framework including the creation of regression and smoke test suites.

Standardized the defect management process.

Formalized the QA Test Plan and Strategy process to help inject QA as early into the SDLC and to ensure that enough time was given for QA validation as part of deployment and release.

Work with QA to ensure all QA dependencies are addressed.

Document Sprint and Release metrics and report out to stakeholders and leadership.

Worked with leadership and PMO to realign the Program status from yellow back to green.

Created and managed a RAID log for all managed teams to document Risk, Assumptions, Issues, and Dependencies.

Working with the DEV and QA teams to introduce a CI/CD pipeline process to streamline the value delivery back to our stakeholders.

Work with other Scrum Master to document and communicate the guidelines for using Rally. Coach, train, and provide feedback to other Scrum Masters on the use of Rally.

Facilitate Scrum of Scrums and maintain the project and program documentation in Confluence.

Document and manage the release and deployment of changes into production.

Work with Change Management and the Change Advisory Board to get changes approved.

Implemented the use of an anonymous survey tool to engage the teams on their ‘happiness’ and look for opportunities to use the survey tool to find areas for improvement and to increase overall engagement.

Document and communicate release notes. Update all pages in Confluence as needed.

Facilitate the Scrum of Scrum and work with the teams to understand and break down dependencies and roadblocks.

JUNE 2018 – MARCH 2019

SCRUM MASTER / SENIOR IT BUSINESS ANALYST, Mutual of Omaha Bank

Meet with project managers, leadership, and development teams to understand the metrics and Act as an Agile evangelist and advocate for its adoption at all levels of the organization.

Scrum Master and Servant Leader to 3 development teams supporting Salesforce, .NET, and Sitecore technologies.

Scrum Master for an Employee Task Force that is working on improving the employee new hire and onboarding experience. Also Scrum Master for a manager work group tasked at documenting and formalizing a Root Cause Analysis process.

Lead teams and help coach project management and leadership to help them understand and embrace Agile as a mindset and not just a methodology.

Worked with the Agile teams through sprint retrospectives to reduce cycle time by over 50% and increase the number of features delivered.

Facilitate and host all Sprint ceremonies and any Agile Scrum training,

Design and implemented a formal QA Testing strategy for IT .NET team.

Introduced Agile Kanban to business partners and worked with them to implement Kanban for different business processes and workflows.

Formalized Sprint Demos as part of our Agile ceremonies.

Started capturing a 'Happiness Metric' and helping management and leadership understand how to use this as a measurement of team well-being to forecast potential issues.

Work with project management to understand release and capacity planning for all Information Services Development teams.

Assess the Scrum maturity of the team and organization and coach the team to higher levels of maturity

Provided reporting on historical Agile metrics where none existed.

Created reporting dashboards to visualize the teams progress towards the Sprint goal.

use them to drive discussions on continuous improvement as part of retrospectives.

Successfully remove impediments to the team's ability to deliver the sprint goal.

Successfully engage stakeholders through an iterative process to capture and document

their user needs and translate them into artifacts that the development team can use.

Demo changes to product owners and stakeholders to show feature enhancements delivered

in the sprint.

Provide a sounding board to management and leadership on ways to increase the value stream returned by the Agile teams.

Facilitate big room planning to help stakeholders and team members prioritize their backlog.

Implemented a formal production support process to start capturing metrics to better understand how production support activity impacts a sprint.

Design and implemented a formal service management plan for Salesforce for the Bank.

MARCH 2004 – MAY 2018

SCRUM MASTER / IT APPLICATION ANALYST IV, AAA Insurance

Scrum Master for a production support triage team helping with the successful adoption of an Agile Kanban approach to their workload.

Coached the team and management on best practices and worked with them to optimize their processes which lead to over 50% reduction in time to triage.

Advocated and worked with the organization on rolling out Jira to support our Agile journey.

Worked with teams and management to develop reporting requirements and dashboards to help teams visualize their work.

Running queries against production data to provide business groups with the risk impact and/or exposure.

Exercise APIs to test integration between the main system and any upstream and downstream systems.

Review and troubleshoot XMLs related to documentation creation ticket.

Strong collaboration with Business Systems Analyst to author the impact statements reviewed by management and executive teams.

Review of Splunk error logs used to support triage analysis.

Working knowledge of SOAP UI used to exercise services.

Use of IBM’s TeaLeaf to review user actions in production to validate steps to reproduce.

Responsible for the deployment and support of Insurance Rate Changes for 25 state into the production environment.

Provide weekend and after hour support of major releases.

Review future releases notes to gain familiarity with upcoming enhancements.

Used and configured ServiceNow for incident management, analytics, and reporting to help management understand the amount of work coming through from a Production Support perspective.

Provided customer data and analytics reporting for business management to help prioritization and decision making.

Support clarifications from testing, development, business, and other Agile team members.

Create reports and dashboard in ServiceNow to report of SLA and KPI metrics.

Review and assist Scrum teams authoring user stories for enhancement work by being the SME on the technology supporting our insurance products.

Review user stories and other requirement artifacts to understand expected system behavior.

Work with business and product owners in the scrum teams to confirm requirements against user stories and current product behavior.

Manage and facilitate the daily stand-up meetings and participate in the end of cycle retrospectives.

Test regression defects against future releases to groom the backlog.

IT BUSINESS SYSTEMS DELIVERY MANAGER II, AAA Insurance

Managed 4 on-site leads and 24 off-shore and near-shore resources.

Managed the workload of the testing staff assigned to multiple projects and increased our speed to market on rate changes with the implementation of orthogonal array testing techniques.

Work with other management staff to prepare job descriptions and submit requests for project testing staff.

Review and submit all testing deliverables to stakeholders for review and approval.

Responsible and accountable for the QA process including but not limited to continual improvement of QA processes, Defect Management, and Metric reporting.

Manage and communicate the testing schedule.

Work with the QA team to document QA standards and build out our QA processes.

Worked with portfolio and program management to understanding testing needs and ensured that our QA team had the capacity and skills needed to be successful.

Participate in testing efforts as needed.

Act as the liaison between the testing team and the development and environment management teams, and the business stakeholders.

Represent the QA team in requirement meetings, defect review meetings, and project status meetings.

Accountable for the quality of the release and/or build of new product roll out and enhancements.

Communicate to the PMO, Release Management, Environment Management, Portfolio Management, and other management teams to develop and enhance QA processes to ensure transparency and necessary communication of QA status and any potential risk to project deliverables.

Create metrics and dashboards that report on the progress on all QA effort and worked with leadership to understand those numbers.

QUALITY ASSURANCE ANALYST, AAA Insurance

Mid-level quality assurance analyst for AAA NCNU. Tested the roll-out of multiple AAA NCNU insurance products for all States. Provided production support for trouble tickets and defects.

Review and analyze requirements, technical specification, algorithms, and other project artifacts for various projects, service requests, product rollouts, and/or program enhancements.

Author QA project documents including but not limited to Traceability Matrices, Test Plans, Test Scenarios, Test Cases, and Testing Schedule for review and approval by Development and Business Stakeholders.

Work with the Automation team on developing and maintaining automated scripts.

Perform in-depth functional, regression, forms, and state-impact testing of programming changes. Document and track test results, defects, and defect resolutions. Provide post implementation support as needed.

Recommend improvements to product design and create efficiencies when necessary

Review, close, and communicate work order and project status and issues to QA manager and programming groups (internal and 3rd party vendors).

Provide support and training to the QA Analyst on the team.

Lead defect management meetings and work with Development and Business Stakeholders to prioritize and work through defects.

Worked with the business to plan, facilitate, and support UAT testing by business users.

CERTIFICATIONS

Scrum Alliance Advance – Certified Scrum Master (AgileDad)

Scrum Alliance Certified ScrumMaster

Scrum Alliance Certified Agile Leader – 1 (C-Prime)

ITIL v3 Foundation Level Certificate of Completion

Certificate of Completion of Use Case training

Certificate of Completion of Business Analysis Boot Camp training

Certificate of Completion of Business Analysis training

Certificate of Completion of CBAP Exam Preparatory training

Certificate of Specialization in Management

General Insurance Certificate

EDUCATION

UNIVERSITY OF PHOENIX, PHOENIX, AZ

MAJOR: INFORMATION TECHNOLOGY CONCENTRATION: BUSINESS ANALYSIS

ORANGE COAST COLLEGE, COSTA MESA, CA

MAJOR: CERTIFICATE IN SPECIALIZATION IN MANAGEMENT

ARIZONA STATE UNIVERSITY, TEMPE, AZ

MAJOR: COMPUTER INFORMATION SYSTEM

UNIVERSITY OF GUAM, MANGILAO, GU

MAJOR: EDUCATION

ACTIVITIES

I enjoy traveling and experiencing different cultures. I am a family man and the caretaker for my senior disabled mother.

KEYWORDS

Product Owner, Scrum master, SCRUM, AGILE, Kanban, JIRA, Rally, TFS, Salesforce, .NET, Sitecore, Angular UI, triage, systems, development, life cycle, liaison, systems analyst, functional, analysis, communicate, validate, processes, process, policies, information, problem resolution, project, BA, system requirements, test, quality, QA, lead, software, testing, ServiceNow, user story, Oracle, SQL Server, DB2, JIRA, MS Project, Visio, Access, Word, Excel, PowerPoint, SharePoint, Crystal Reports, Fitness Testing, Use Cases, JAD, SQL, SharePoint, Visual Studio, C#.NET, VB Script, n-Tier Architecture, RRC, RTC, ServiceNow, Maximo, Splunk, Dynatrace, SOAP UI, SOA, PYTHON, ITIL, PCI, MAR, DOI, IIBA, PMI, Agile SCRUM, Kanban, Windows NT/2000/XP, MSDOS, Mainframe, IBM iSeries/AS400, Quality Center, Track-it, Manual Tools, JIRA, HP Quick Test Pro (QTP), HP Mercury Quality Center, Cucumber, Test Automation, AWS, Azure, EDI, Axway, Confluence,

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