darren chilvers

Manningtree CO**

adjlq9@r.postjobfree.com

Work Experience

Central Reservations Agent

Milsoms Hotels - Dedham

February 2020 to Present

Since February 2020 I have joined our central reservations team. We take all the enquiries, and room bookings for 2 hotels and a restaurant in dedham. We also take reservations for our spa located in dedham too. My responsibilities are to make sure we are upselling the properties. Hotel Receptionist

Milsoms Hotels - Dedham

April 2019 to Present

I still work within the Milsom Hotel and restaurant chain. I under took the role as a hotel reservation team member at Milsoms in Dedham. on a day to day basis we check in and out guests along with booking hotel reservations and function bookings. sometimes the reception can be a quite so we help out in the main restaurant serving tables and also helping behind the bar.

Food and Beverage Supervisor

Food - Dedham, UK

January 2017 to April 2019

In January 2017 I started a new senior job title which was Food And Beverage Supervisor. The main roles within this role is to make sure relevant drinks have been ordered with the correct suppliers. Making sure we

have the correct amount of wine, sprits and soft drinks available. Stock take is also a main role at the end of each month. I attended a WSET Wine course which was issued by Essex wine School During this time we got to taste wines with different snacks. By doing this we got to match different wines with different meals. Overall I passed my level one course with a pass grade. Front of House Staff

Food - Dedham, UK

January 2014 to April 2019

Full Time Job at the Maison Talbooth working within the Front of House department.There are two types of jobs within this

department the customer facing and telephone.

During a day to day basis we start of with breakfast then set up for Afternoon teas. In between we answer phone calls and also check guests in and out of the hotel. Other roles within the Front of house department are stayovers and cashing up. Members of staff who are doing the stay- over cash up. Due the size of the hotel a night porter isn't needed all the time. This is why we do over shifts incase of an

emergency.

Fire & Health & Safety Officer

Food - Dedham, UK

November 2016 to January 2017

Health and Safety Officer

Front of House

November 2016 to January 2017

as well as being Front of House

Staff. This role means I am in charge of making sure all of the Fire alarm points work within the Hotel. On a weekly basis I have to make sure I set the alarm off and also make sure that all the Emergency lighting comes on.

This concluded in January 2017.

Part time Housekeeper

Food - Dedham, UK

January 2014 to December 2014

Weekend Job at The Maison Talbooth hotel in Dedham. I worked within the Housekeeping department during weekends

whilst I was attending my college course. My main roles were to make sure all of the areas within the hotel was clean and tidy.

On a day to day basis we started off by cleaning the toilets then went down to our pool house on site to make sure the areas were clean. Then we started on the rooms the hotel is a small hotel with only 12 rooms. The hotel is mainly an

exclusive use hotel in the summer for weddings.

I worked within the Housekeeping department for a short period of time this was due to a promotion within the company

Work Experience Placement

Cleaner

MIBAR Janitorial - Manningtree

May 2012 to January 2014

May 2012 to 12th January 2014 my role was to help my granddad with his cleaning business this was mainly on Saturdays.

Work Experience Placement

Cleaner

MIBAR Janitorial

March 2013 to March 2013

to March 2013

I attended work experience at Milsoms which is also located in Dedham. During my time there I was helping out with the serving of the food and drinks to the tables and also making sure that the restaurant was clean and tidy before and after

service.

school Work Experience Placement

Asda colchester - Colchester

May 2010 to May 2010

May 2010 for 2 weeks for work experience as part of my school work experience I attended Asda Turner Rise Colchester.

My main responsibilities include stacking shelves, helping customers find good around the store. This work experience

helped me gain more customer service skills as this was the first work experience I undertook. Education

BTEC DIPLOMA in Travel & Tourism Level 3

Suffolk New College - Ipswich, UK

September 2012 to June 2014

BTEC DIPLOMA in Travel & Tourism. Level 2

High School in English - Ipswich, UK

September 2011 to June 2012

GCSE or equivalent

Manningtree High school - Manningtree

September 2007 to July 2011

Skills

• Customer Service

• Call Center

• Upselling

• Front Desk

• Guest Services

• Phone Etiquette

• Host/Hostess

• Cash Handling

• English

• Computer Skills

• Reception

• Guest Service

• Front Office

Additional Information

SKILLS

Microsoft Outlook (10+ years), Microsoft Word (10+ years), Pass grade in Level 1 WEST (1 year), Level 2 Maths Key

Skills (5 years), Pass Italian AQA Level 2 (5 years), Full car UK licence. (6 years)

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