Accounts payable / Accounts receivable

Summary

Skills

Experience

CYNTHIA BICKLEY

Columbia, SC 29212 C: 803-***-**** adjlq3@r.postjobfree.com I have spent years working in a Collection / Customer Service atmosphere. I am a result oriented leader that welcomes out the box thinking. Successful in accomplishing and exceeding individual and team targets. Adept in managing billing and collections for single and multisite organizations. Proficient in extracting financial data from various reporting systems and suggesting operational changes. I am seeking employment with a company that provides a healthy energetic environment. Willing to share my knowledge on a management or support level. Policies enforcement

Professional development coaching

Leadership

Staff training

Team collaboration

Strong Verbal communication

Skip tracing

Multitasking

Analytical reasoning

Complex problem solving

IT Support Specialist - TD Bank Jan 2020 to Current Iconma LLC Lexington, SC

June 2010 - July 2019 Time Warner /Charter communications Charlotte NC. Position: Business Class Collection Supervisor

Duties: Hire and train new employees, create reports to measure collection progress, provide upper management weekly and monthly metrics detailing individual and combined portfolios, set daily and monthly expectations, partner with other departments to improve best business practices, assist in developing new processes as business changes occur, represent the department in seminars and training classes local and abroad, defuse escalated issues, manage a portfolio of VIP customers, manage field collectors to ensure delinquent customers were disconnected, monitor and approve payment for third party vendors, assisted in organizing and realigning company goals once Time Warner merged with Charter Communications, order department supplies and reconcile monthly receipts, organize training for collectors, provide yearly and monthly evaluations and coaching.

February 2010 - June 2010 Time Warner Charlotte NC. Position : Business Class Collection Lead

Duties: Assist in training staff on internal processes, defuse escalations, assist with department metrics, co-chair department meetings, identify areas that need improvement and work toward a solution, manage a portfolio of multi-account holding clients.

January 2004 - February 2010 Time Warner Cable Columbia South Carolina. Position: Residential Collection Supervisor

Duties : Manage a portfolio of delinquent cable, internet, phone and business accounts. Provided coaching and training material, tabulated weekly and monthly stats for upper management, wrote and delivered yearly evaluations, trained and worked with peers to set up and implement a automated dialer, set the departments yearly budget, made department purchases and reconciled receipts monthly, organized seminars and luncheons for guest and employees, represented Columbia Collections Region in monthly meeting held in Raleigh, Charlotte and Greensboro. Managed a team of field collectors for a year until replacement management was established. January 2000 - September 2004 Receivable Recovery Services Columbia SC. Education and Training

Activities and Honors

Additional Information

Position : Collector

Duties : Collect on delinquent medical bills from local hospitals and doctors office. Insurance License, Medical Insurance Dec 2001

Mary Brewsters School; of Insurance Columbia, SC Some College (No Degree), Computer Science

Midlands Technical College West Columbia, SC

High School Diploma May 1983

Irmo High School Columbia, SC

Member of ACA (Association of Credit and Collection Professionals). Member of WICT (Women in Cable Television).

Member of NAMIC (National Association for multi - ethnicity in Communication). References available upon request.

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