Elizabeth Earle-Barnes

*** ***** ****

Russell, Ontario

K4R 1A3

613-***-****/866-4761

adjlpx@r.postjobfree.com

QUALIFICATION PROFILE

Exceptional leadership abilities concerning team initiatives.

Proven success leading business development efforts, expanding customer base and increasing revenue potential within the business.

Results-oriented sales professional with exposure to business development, marketing, strategic planning, client relationships and customer service.

24 years management, operational and sales experience in the car and truck rental industry.

24 years’ work experience with customer service and business management.

First aid, level three CPR and W.H.I.M.I.S certificates.

Five years-experience as an Entrepreneur in the car and truck rental industry with exceptional organizational, leadership, decision making and customer service skills.

Knowledge of Excel, Microsoft Word, Microsoft Office, Microsoft Edge, Windows XP, Orion, Google Chrome, Wizard Programs, Carsplus Systems and Payworks.

Team player with excellent interpersonal and communication skills.

Highly motivated, hardworking and detail oriented professional with sound experience in coordinating office activities.

A strong combination of organizational, client focused and communication skills in a highly pressured environment.

PROFESSIONAL BACKGROUND, SKILLS AND EXPERIENCE

SALES SKILLS

Participated in several sales seminars within the business.

Led business development and marketing efforts which expanded the customer base and introduced products and services into the marketplace.

Setting and achieving sales performance goals for myself and staff.

Certificate for working together, the Ontario human rights code, accessibility for Ontarians with disabilities act, customer service standard training, employment standard, design of public spaces standard, transportation standard and information and communications standard.

Knowledge and experience in creating a yearly forecast and business plan.

Skilled in coaching customer service representatives in sales and service, to develop their skills in the sales aspect of the industry.

Train staff with top down selling approach

Knowledge to the keys of customer service recovery

CUSTOMER SERVICE SKILLS

Cultivated positive and enduring relationships with customers.

Handled all client relationships, which included promoting enduring relationships with a diverse clientele.

Client development in both corporate and local markets.

Overall customer satisfaction, building and maintaining excellent customer relationships.

Addressed and resolved customer concerns and complaints.

Communicated product knowledge and services to clientele.

Managed our stores net promoter score and complaints.

MANAGEMENT SKILLS

Managed customer, service and employee concerns and issues.

Responsible for hiring, training, scheduling, evaluating and coaching of all employees.

Overall review and completion of daily business reports, rental agreements, bank deposits, box and supply inventories, vehicle inventories, vehicle distribution and deliveries of vehicles to clientele.

Managed and coached service agents in vehicle maintenance, quality and cleanliness.

Responsible for maintaining, securing and filing of all business transactions and documents.

Responsible for disciplinary action or termination of employees.

Performed payroll duties, T4 slips, W.S.I.B claims and fees, GST remittances, record of employment forms, personal and corporation year end taxes.

Responsible for stock replenishment, store appearance, maintenance and cleanliness.

Responsible for expanding revenue opportunities through increasing rental and optional service sales.

Responsible for setting performance goals for customer service representatives, coaching them and ensuring staff are achieving their sales targets.

Knowledge in creating rate usage reports based on rentals, days, revenue, average life and dollar per day.

EDUCATION

Ascension Collegiate Graduate: 1992

Bay Roberts, Newfoundland

Grade 12 Distinction Roll Graduate.

Memorial University: 1992-1995

St Johns, Newfoundland

Program: Nursing, Physiology and Sociology

Memorial University: 1992-1994

St Johns, Newfoundland

Entrepreneurial Studies, Business 1000, Business 1001, Business 1040, Business 2000 and Business 2040.

EMPLOYMENT HISTORY

Surgenor National Leasing Group. Hertz Car and Truck Rentals

30 York St, Ottawa, Ontario

Location Manager. July 2010-Present.

Budget Car and Truck Rentals, Industrial Ave, Ottawa, Ontario.

Entrepreneur, Agency Operator, April 2005-April 2010.

Budget Car and Truck Rentals, Industrial Ave, Ottawa, Ontario.

Location Manager, April 1998-April 2005.

Budget Car and Truck Rentals, Ottawa International Airport, Ottawa, Ontario.

Evening Supervisor, April 1997-April 1998.

REFERENCES

References are available upon request.

Contact this candidate