Summary:

As a motivated resource in today’s workforce, I am a seasoned Information Technology professional seeking a role working as a Business Analyst. As my resume indicates, I have successfully served and coordinated teams in various capacities including requirements management in collaboration with all levels of stakeholders, project coordination including timelines, task and resource allocation, and status reporting. I have also led software quality testing of new and legacy applications. In the corporate environment, my best skill tends to be maintaining business relationships enabling successful application implementation.

Skills Profile:

Process diagramming

Requirements elicitation, documentation, and analysis

Strong communication and listening skills

Experience developing test plans, test scripts for QA and UAT

Knowledgeable with SQL DB analysis

Defect Tracking

Tier 1 and 2 helpdesk support

Strong organization and time management skills

Experience working in waterfall and agile SDLC development methodology

Education

Master of Science – Management of Information Systems/Project Management, Walsh College, Troy, MI

Bachelor of Arts – Communications, Oakland University, Rochester, MI

Professional Experience

Business Requirements Analyst/Software Quality Assurance Analyst, Global Business Applications, RGIS, Auburn Hills, MI

May 2013 – August 2020

Elicited and created Business Requirements Documents, Functional Requirements Documents, interview, and workshops for legacy and new application development utilizing MSWord, Excel, and JIRA.

Produced context, cross functional flow diagrams and process flow charts to aid in process improvement and requirements analysis.

Managed communication with project team and user population.

Created and executed quality test plan and scripting using Excel, Word, HP, and JIRA for manual quality testing for QA and UAT for modernization of an AWS cloud-based event scheduling process application.

oResults included global streamlining of personnel scheduling to globally scheduled inventory events enabling ideal scheduling of field personnel for maximum performance at events. Also resulted in reduced administrative activities for field managers enabling more direct event management activities and reducing office footprint.

oExecuted a quality test plan for mobile device employee scheduling application used by field inventory associates for self-scheduling inventory events enabling field associates to manage weekly work schedules. Resulted in 20% reduction in employee turnover.

Led the team to deliver software test results for web-based time capture application interfacing with legacy databases encompassing state, national and global payroll rules.

User testing of training materials and supporting documents for end users.

Defect tracking using HP ALM and JIRA

Provided Tier 1 and 2 assistance to enterprise and field users for global applications service desk.

Utilized Tableau for data mining to support service desk support.

Project Lead, Blue Cross Blue Shield of Michigan, Detroit, MI - August 2012 – April 2013

Managed onboarding of and IT resources and coordinated cross-plan staffing assignments.

Developed and maintained workplans for tracking project milestones and deliverables.

Handled document versioning project/program artifacts.

Prepared reporting documents for stakeholders at all corporate levels.

Program Coordinator, Comerica Bank, Auburn Hills, MI - July 2011- July 2012

Worked in direct coordination with Program Director to provide status reporting of project metrics of multiple programs including on site loan management in banking centers, maintaining documentation for federally mandated Dodd-Frank program.

Maintained project documentation such as: project status reports, project schedules, meetings, and communications using MS Project, MS Word, Excel, PowerPoint, and SharePoint.

Coordinated project activities and ensured all project phases are documented appropriately.

Performed complete range of standard project administrative duties.

Prior Non-Industry Experience:

Web Content and business document writer - Eagle Advancement Institute, Lake Orion, MI 2008-2009

Technical Writing Instructor, Baker College, Pontiac, MI 2009

At Risk Elementary Reading Teacher, Lake Orion Public Schools, Lake Orion, MI 1997-1998

Office Manager, Clawson Tank Company, Clarkston, MI 1991-1992

Marketing Coordinator, Acorn Windows and Doors, Detroit, MI 1984-1989

Applications

MSOffice

MS Excel

MS Visio

MS Project

Balsamiq

JIRA/Confluence

Slack

Oracle

SQL

SharePoint

HP ALM

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