Mark Rezk

adjlp3@r.postjobfree.com Linked-In Profile: mark-rezk GitHub Profile: engmarkrezk +1-602-***-****

Education

Bethel School of Technology

●Data Science

Bethel School of Technology powered by Woz-U,

Apple’s co-founder Steve Wozniak’s coding bootcamp university.

Newsweek’s top coding school of 2019 and 2020.

https://www.newsweek.com/insights/the-top-online-coding-schools-of-2020/bethel-school-technology

Ain Shams University

●Computer Science B.S. Senior year

Professional Skills:

GitHub Microsoft Visual Studio Code Data Visualization & Communication (Tableau Matplotlib) Data Analysis (Python Jupyter Notebook R) Data Wrangling (R Excel) Big Data (Hadoop MapReduce HDFS Spark Hive Scala) Database Management (MySQL Workbench MicrosoftSQL Kafka Spark NoSQ_MongoDB) Agile Management (Trello) Machine Learning (linear models time-series forecasting, or neural networks) Microsoft OS (win 7 8 10 Server 2008 & upper vs) Microsoft Office Administration (O365 201*-****-****) Mobile Phone Support (AirWatch ”Intelligent Hub” ManageEngine MobileIron) Remote assistance (RDP TeamViewer Bomgar Desktop Central) VPN Clients (Cisco VPN Pulse Secure Microsoft VPN for win) Ticketing Systems (Service Now Remedy ITSM BugTracker SolarWinds in-house Apps)

Languages:

●Bilingual: English & Arabic.

Professional Experience:

Data Science Final Project “DFT_Group” 09/2020

Bethel School of Technology Redding, California

●This was a six week project to answer statistically 2 major questions regarding the impact of COVID-19 on the homeless population in San Francisco county.

●This project was managed by the Agile/ Scrum Project Management software Trello “https://trello.com/b/fkUS0snp”.

●This project was utilizing GitHub as the database warehouse or repository “https://github.com/engmarkrezk/DFT_FinalProject.git”.

●Week 1: Import datasets into R and Jupyter notebook Python to begin data wrangling. Any unnecessary columns should be removed. Educate the group on COVID-19 impact and set up GitHub.

●Week 2: Study the wrangled datasets and ask questions. What are some possible correlations? Is the data normally distributed? What are some predictive models we can make from it? Visualize the data using R and Tableau to see if there is any interesting findings.

●Week 3: Modeling/Optimization (Combined Stepwise - Forward and Backward Selection) and Machine Learning (Random Forest.)

●Week 4: Review and validate findings from the previous week and draw insights/conclusions.

●Week 5: Compile findings into a Power Point slideshow. Go over it with the instructor and co-team members to ensure that the presentation is clear and logical. Work on the style and layout of the presentation so it is delightful on the eyes.

●Week 6: Make final touches to the Power Point presentation. Review the analyses and verify their findings. practice presenting with their instructor. Then present all the findings.

IT Support II 11/2017 - 04/2020

Precision Castparts Corps Portland, Oregon

●Maintain, repair and upgrade components of systems including but not limited to workstations, printers and software.

●Provide technical software, hardware and network problem resolution to end users by performing question/problem diagnosis then guide users through step-by-step solutions on both an on-site and call-back basis for 2 different Plants regularly and others plants on occasion.

●Manage user accounts and computer accounts in Active Directory for different OUs.

●Manage different Image deployments in SCCM environment.

●Create purchase requisitions when needed, propose and implement hardware and software upgrades.

●Upgrades optimizing network performance while remaining within budget, also repurpose Old systems that will support and maintain Security Software Policies.

●Track software license compliance and perform annual audits to confirm licensing compliance.

●Office365 Installation, troubleshooting, repair, archiving to all end users across the company.

●Update an accurate IT equipment inventory, maintain spare parts inventory for internal software, hardware, and printers using the in-house ticketing system.

IT Remote Support III 01/2017 - 06/2017

Kaiser Permanente Hillsboro, Oregon

●Utilize virtual support tools to receive, troubleshoot and resolve desktop related incidents and service requests created by the national Helpdesk using Remedy ITSM.

●Phone support work environment over related issues as assigned and requested using MobileIron.

●Remote support using RDP, Bomgar, Citrix, WebEx, VMware.

●software testing, debugging, documentation and installation tasks for online processes in accordance with internal procedures and standards.

●Office 365 & IBM notes administration and troubleshooting.

●Work with internal and external departments to provide associated deliverables required for the successful completion of desktop and application issues and perform ongoing maintenance assignments (e.g., database development, network support, help desk orientation, client training).

●Partners with other departments to resolve, test and deploy enterprise-wide applications.

IT Support II 06/2016 - 12/2016

Greater Giving Hillsboro, Oregon

●Manage all desktop hardware and software in the office.

●Manage helpdesk support queue using BugTracker and ensure all incidents and requests are resolved in a timely manner also prioritize support tickets while maintaining a high level of customer service.

●Resolve PC hardware, software, and network connectivity/access problems reported by end users, including in-person, remote, or phone support.

●Remote support using VPN & Desktop central agent with VMware machines all over the country.

●Printers setup and troubleshooting also provide maintenance to ensure work functionality and stability.

●Technical writing (documentation as it relates to processes and service records)

●New workstation setup, assist with new hire training.

●Support Security Standards (anti-virus/anti-spam/firewall/patching).

●Drive initiatives that will empower a higher degree of efficiency and accuracy.

●Ensure that company assets are tracked and maintained responsibly.

●Develop, document and maintain Desktop support related knowledge articles by documenting system changes and revisions.

●Support multiple locations (locally & remotely) around the nation.

●Administer a Microsoft windows Server environment including Active Directory, DHCP, DNS, printing and group policy.

●AD creation/deletion/management of objects (local user accounts, groups, workstations, servers, printers).

●Maintain backups. Establish and test disaster recovery policies.

●Apply updates and patches to systems on a regular schedule.

Advanced Customer Service Professional 8/2014 - 5/2016

Underwriter Laboratories Camas, Washington

●Acts as a liaison between customers, operations and sales.

●Create service contracts using Oracle R12 11i DB management.

●Product knowledge to answer calls for customer service.

●Customer data changes to databases files in Oracle Excel.

●Complaint resolution, database negotiation and navigation.

●Utilize various tasks in Lotus Notes and in Outlook.

●Utilize Avaya phone system Microsoft Lync for communications.

●Utilize Database’s forms including creating, editing, removing files using Oracle R12 & 11i & MS office 2010, 2013.

IT Help Desk:

●Monitor service desk for tickets assigned to the queue and process them Using ServiceNow ticketing system.

●Assist with onboarding of new users, ensure each workstation has a computer, monitor, keyboard, mouse and any additional specialized equipment.

●Install, test and configure new workstations, peripheral equipment and software.

●Manage PC setup and deployment for new employees using standard hardware, images and software.

●Assign users and computers to proper groups in Active Directory.

●Perform timely workstation hardware and software upgrades as required.

Contract/Volunteer Experience:

Microsoft Technical Support 12/2013 – 01/2014

Stream Global Service Wilsonville, OR (project)

Deliver service and support to end-users using and operating automated call distribution, phone software,

via remote connection or over the Internet.

●Interact with customers to provide and process information in response to inquiries, concerns, and requests about Microsoft’s products and services.

●Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.

●Diagnose technical hardware and software issues and Run predefined software installation and tests involving internet connectivity, email clients, IPTV, VOIP and more.

●Research required information using available resources.

●Identify and escalate priority issues per Client specifications.

●Redirect problems to appropriate resources.

Campus Coordinator 07/2013 – 08/2013

Providence Health & Services Portland, OR (project)

●Video Conference Setup.

●Provide supplies and equipment needed to the conference rooms.

●Conference rooms preparation with different styles and shapes besides

●Coordinate between VC rooms and VC agency provider” CTS” that runs

the video conference in different states.

●Test the Video and Audio for video conference with “CTS” dealing with different kinds of microphones and different video modes.

●Microsoft outlook for calendar arrangements and meeting reminders and other assigned tasks during the day.

●Review and respond to Pages or the messages that I get by a Pager from all conference rooms throughout the day.

●Answer the telephone and call the number that I get from the Pager and give information to the caller or redirect him to the appropriate person.

●Provide Technical Troubleshooting to all the conference rooms on six floors.

Data Entry Specialist 06/2013 – 07/2013

Epiq Systems Beaverton, OR (project)

●Perform numeric and alphanumeric data entry functions from multiple document sources

●Operate a data entry terminal with speed and accuracy for a variety of data processing applications in a high volume operation.

●Maintain a filing system and departmental records.

●Ability to key with 99% or better overall accuracy rate and process a high volume of data in a timely manner.

●Frequently used word processing, spreadsheet, and database and presentation software.

Technical Support 09/2012 – 12/2012

Arabian Oasis Tucson, AZ (Volunteer)

●Oversee the daily performance by Building Systems and Assembling and configure computer hardware.

●Answer user inquiries regarding computer software or hardware operation to resolve problems.

●Installing Windows XP, 7 and performing repairs to hardware, software, or peripheral equipment, following design or installation specifications.

●Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

●Provide support on Windows applications, user accounts, network printing, and any other desktop hardware, software issues.

Contact this candidate