SUGANTHI VELLAICHAMY

adjlm4@r.postjobfree.com 616-***-**** Irving, Texas- 75063

https://www.linkedin.com/in/suganthi-vellaichamy-66b35860/

EXECUTIVE SUMMARY

Recognized for consistent success in developing innovative processes and procedures to streamline operations and enhance best performance.

·Proactive, performance-driven IT Professional with more than 20 years of progressive expertise in leadership for large international operational industries holding a variety of leadership.

·Proven ability to architect and engineer complex systems that are flexible, easy to maintain, reuse code and business rules, and that align to business objectives.

·Demonstrated skills in analyzing complex IT system requirements, process re-engineering, project planning, project coordination, change management, data analysis and quality assurance effectively under high work pressure to produce quality results.

·Developed Methodology for defining, documenting, managing, and automating business processes and business rules.

·Strong Program/Project Management and Organizational Skills, with proven experience leading multi-disciplinary teams; successful record of leadership development and coaching with key activities that entail Data development, Training System Configuration (SAP ECC, CRM, ENOVIA, and CAMS), Management and Support for End-Users Training across US, Singapore, Amsterdam, Calgary and Mirabel.

·Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery.

·Expertly manage technical support operations, technical team (Onshore, Offshore), diligently troubleshooting issues to identify root causes and prevent recurrence.

·Proven Continuous Process improvement with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs.

·Knowledgeable in SAP Modules with integration expertise on SD, FI/CO, MM, PS & CRM. Strong knowledge in PP and PP-PI for configuration of Master Data: Material Master, Bill of Material, Work center, Routing, Production Version, Supply area, Production Planning, Material Requirement Planning, Capacity Planning, Shop Floor Control, Repetitive Manufacturing, Variant Configuration, Availability check with ATP and Output determination.

·Excellent working experience in Product Lifecycle Management (eMatrix / Enovia) technology with respect to ENOVIA Security user setup and roles assignments based on Aveksa request or approval and coordinated with business team to test Engineering Central like Parts, ECR, ECO and PUE ECO, TDP, Contracts, Programs, etc.

·Data Migration and integration expertise with Symphony Analytics tool and Fusion Ops to generate SAP BI/BW Reports.

·Projects involved Agile Methodology with Scrum Master and Sprint meetings.

CORE COMPETENCIES

Program/Project Management, Project Portfolio Management, Teamwork & Leadership,

Multitasking & Multilevel Collaboration, Interpersonal Communication, Tactical Planning & Execution, Analytical Problem-Solving, Risk Assessment & Monitoring, Scrum & Agile Methodologies, Project Workflow Optimization, Technical Process Improvement, Team Management & Supervision, Stakeholder Management Skills, Vendor Management, Budget and Finance Management.

TECHNICAL EXPERTISE HIGHLIGHTS

Software skills: Salesforce, Siebel, Master Data Management, JIRA, Informatica, Ariba, FieldGlass,D&B Tools, GDPR Process, AEM Platform, SAP Modules (MM, FI, PP, PM, WF, CRM), Enovia v6r2011, Skytap Cloud Configuration, MS-Office Suite (Visio, FrontPage, Word, Excel, PowerPoint, Access), Rational Rose, SQL queries, HTML, DB schema diagram, ERD, MS-Project, Release Planner, MS-Office Suite, MS-SharePoint.

Techniques Applied: Agile Modeling, User stories, Context, and UML - Use Case, Context, Sequence diagram, WBS (Work breakdown Structure), System architecture, and process flow diagrams, SDLC: Waterfall, RAD - Agile (DSDM, XP, Scrum practices).

EDUCATION

Master’s in information technology (MS), American Inter-Continental University, Hoffman Estates, IL. - 2004

Bachelor of Engineering (B.E) in Computer Science and Engineering, - National Institute of Technology (Formally Regional Engineering College), Nagpur, India- 1997.

Completed a Certified Course on SAP MM/ PP modules and PMP Course.

Completed Training and Certified as Agile Coach Scrum Master.

Linked In Certification - Transformational Leadership

Artificial Intelligence Foundation: Machine Learning

Learning Cloud Computing: Core Concepts.

Google Cloud Platform Essential Training.

Artificial Intelligence Foundation : Thinking Machines.

Cloud Architecture: Advanced Concepts.

Learning Python.

PROFESSIONAL EXPERIENCE

McAfee - Plano, TX

Data Analytics Service(Program Service) – Infotech Manager (March 2019- Present)

As a lead role in Program Service, the responsibilities includes defining the Program Governance, formulating standards or strategies, organize monitor and coordinate inter-

connected, cross-Project activities in accordance with mission and Goals within DAS.

Evaluate and control scope, deadlines and budgets. Apply and take corrective measures related to any change, risk and resource management. Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services. Implementing and managing changes and interventions to ensure project goals are achieved.

Focus on Benefit Realization, Quality Delivery standards and Documentation was emphasized and practiced within the Team.

Excellent knowledge gained in building relationship with external Vendors, Procurement Team and Finance Team for the Service, Product Support and Resource negotiation.

Had been part of various technical conference meets across the Globe to keep up with current market trend and bring forth thoughts on Organizational Improvisation.

Our continuous Success Secret is with the Strong Teamwork, transparent Communication, Positive Attitude and Motivation bestowed to them through Training and Guidance.

Tech Talenta/Mahindra - McAfee Plano, TX

Senior Data Analyst and Project Management (April 2017- Feb 2019)

Projects actively involved and Managed as Data Analyst/PM Responsibilities.

SAP Projects

PSA 1.2 - This phase is to automate the business transactions flow between OpenAir Application and SAP for US Professional Services. Handling Credit/Rebill, Cancelations/Debooks, Invoice Reconciliation & Real time processing between SAP and OpenAir (with API implementation).

·PSA 2.0 Integration Project.

This Project involves Integration of various modules such as Workday /CDS Feed, Concur Project ID Selection, Subk Expenses, Global Invoicing, Reports & Dashboard.

·MDF Project.

Process Automation for Impartner, Ariba, SAP Integration for PR, PO and Invoice process.

MDM<>SF Integration Project.

This project which primarily involved bridging the MDM and SF direct connect and eliminating Siebel as conduit for all data flow and process. Project was intended to better optimize, significantly improve the Data quality and Process Cycle time and future proof our ecosystem. Project was divided into 4 tracks for better visibility, quality and tracking covering up Customer Accounts, Customer Hierarchy, Partners Accounts & Hierarchy and Contacts. As Data Analyst assisted the team during the Data mapping process with details and its business usage, as well the source of data and it’s utilization.

·As Business PM reviewed through the requirements, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.

·Assist in the enforcement of project deadlines and schedules

·Work directly with and serve as the liaison between business units, technology teams and support teams.

·Assist in UAT with significant contributions in the testing and monitoring to ensure issues are identified, tracked (in JIRA), reported on and resolved in a timely manner.

·Work with business unit personnel to identify required changes and communicate information to development team.

·Worked with Change Management team to deliver details on the project and ensured it’s communicated across the Sales division through internal sales communication and Newsletters.

·Ensured Deployment communication are sent out on time and with accurate messaged information.

Customer First Salesforce related Projects-InSales Project

Actively involved in all salesforce related enhancements or other change requests from business. These requests were analyzed and discussed with the respective team on the feasibility, Business need and its criticality. Participated in the entire Agile-Scrum Life Cycle of the project to ensure the request meets the business needs on scheduled time.

Two Major Business Win Strategy involved as part of this would-be Site Designation and NNL (Net New Logo).

Site Designation - Site designation was implemented around the concept of leveraging data providing additional insight into End Customer Account sites. One way we leveraged site designation is to reduce the large volume of Account records being displayed in “My Accounts” view in Salesforce today. This is great sales win now. Involved in Training all Sales across the Globe (NA,EMEA,LTAM, JAPAN, APAC) and creating respective Training Reference Guide and Materials.

NNL (Net New Logo)/NPA (Net Potential Accounts)- NNL is implemented with the intent of distinctly identifying all our First-time customers purchased in McAfee with new bookings/orders in the current quarter matching the minimum threshold value or Win Back Customers back to McAfee after 5 quarters of their support contract expired. This is a huge business win as well. Involved in the entire business process changes related to it, its implementation, Verification & Validation, Training and creating respective Reference Guide.

Informatica IDQ Enhancements.

Managed IDQ offshore resources on the IDQ System stability and other enhancements related to IDQ System. Actively involved directly with Informatica team on the study of better system utilization. Address Doctor tool capability and utilization case study is on the way for the future Trillium Replacement.

IDQ-Qliksense Executive Dashboard.

Actively involved as Data Analyst and PM for this project that evolved with the thought to better leverage the IDQ capability to more Flexible, Efficient and Enhanced Data Quality measure accessibility through building an Executive Dashboard in Qliksense. This Dashboard gives a holistic view on the Data Quality Measures such as Completeness, Conformity, Consistency, Accuracy, Duplication, Integrity across all source system and regions. Managed the complete project with the Perficient vendor resource coordination for QlikSense development and IDQ Administration.

D&B Project (Direct+ Migration & Hoovers Integration).

Involved in D&B Projects (Migration from Integration Manager to Direct+ and D&B Hoovers integration) as Program Manager coordinating with D&B, Infoverity and McAfee team.

Japan MDM Project.

This Project focus is to provide a clear and trustworthy Japan account data abiding to the MDM Process in support of aligning them with other global accounts for better operational efficiency and Data accuracy.

Managed this project as PM role by putting forth the plan, organize, lead and tracking the requirements. The Project development was carried out by Perficient vendor resources and McAfee resource. Project development is complete with unit testing. QA testing is yet to be started and put on hold due to lack of system availability and challenges and other priority projects.

Salesforce Report Analytics.

Leading and Managing this project as PM role and currently working on this initial phase. This Project involves a thorough study on the current Salesforce reports and Dashboard and evaluate their standards and provide necessary guidelines for better improvisation. Project is divided into two tracks. Track 1 involves Report/Dashboard Analysis & Cleansing- Reports such as Inactive reports which are not run for long duration, Duplicate Reports or invalid reports. Identify and Involvement of Report Champions for better Report Management and structuring. Track 2 involves building Governance for Salesforce Reporting Model and standardization for all extended objects.

Hitech Information & Technologies, Inc.- Institute of Building Technology and Safety, Irving, TX

Senior Business Analyst and Project Management (Apr 2014 – March 2017)

BA/PM Responsibilities

·Meet with different clients for gathering a detailed requirement. Direct the requirements development for applying technology to satisfy business needs.

·Developed business process and process step models for GOVmotus.

·Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.

·Prepared statement of work, cost benefit analysis, risk assessment, project and resource plans, and managed project communications at all levels of the organization.

·Critically evaluate information gathered from multiple sources, reconcile conflicts and decompose high-level information into details.

·Work with functional leads to transform and develop new requirements into design and implementation. Develop requirements specifications according to standard templates with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

·Interface with staff developing strategy as technical advisor for new functionality from applications, releases, and upgrades.

·Interface with vendor partners and design optimal solutions for integration.

·Develop, maintain and perform processes to continuously monitor data quality and integrity in the applications.

·Create and maintain workflows, approval processes, and validation rules based on internal Stakeholder requirements.

·Create training materials and documentation for the application users and train new end

users on the related applications.

·Monitor user adoption rates and respond as needed (e.g., additional training sessions,

communication, system modifications, etc.).

·Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.

·Work directly with and serve as the liaison between business units, technology teams and support teams.

·Assist in quality assurance and defining testing strategy and risks. Provide significant contributions in the testing and debugging of new software or enhancements to existing software.

·Ensure issues are identified, tracked, reported on and resolved in a timely manner.

·Work with business unit personnel to identify required changes and communicate information to development team.

·Assist in the enforcement of project deadlines and schedules.

·Managed all aspects of Agile development through Scrum processes.

·Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)

·Enact change and continuous improvement increasing the productivity of Scrum teams and the quality of deliverables.

·Empowered teams to self-organize and grow cross-functionality

·Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery.

·Met goal of addressing and resolving issues within 24 hours

·Manage the lifecycle of code development, from ideation to sprints to deployment

·Coordinate and manage code releases and shared APIs with other IT groups

·Communicate with other management, engineers, product managers and support specialists on product issues.

·Track and communicate team velocity and sprint/release progress.

·Review and edit requirements, specifications, business processes and recommendations related to proposed solution.

·Facilitated Scrum of Scrum for offshore teams in India.

·Evangelized the benefits of Scrum to ensure its smooth adoption.

·Deliver informative, well-organized presentations.

Apex Systems-Aviall System, Inc. - A Boeing Company, Irving -TX

SAP BI/BW – Senior Business/System Analyst and Project Management. (Jun 2013-Mar 2014)

BA/PM Responsibilities

·Prepared statement of work, cost benefit analysis, risk assessment, project and resource plans, and managed project communications at all levels of the organization.

·Lead business requirement meetings to create the "future state" process model.

·Facilitated and mediated JAD sessions with development, business, and executive teams to elicit and analyze needs and define system specifications, prepared gap analysis, documented and defined business requirements, functional specifications, use cases, workflows, data models and data migration, and wireframes and design concepts, interacting with development teams to ensure successful development of requirements.

·Developed and deployed quality T-SQL codes, stored procedures, views, functions, triggers

·Created QA and UAT test strategies, including regression and integration testing, assisted and monitored test scripts, end-to-end testing scenarios and test plans, managed testing, defect reporting and change requests.

·Planned and coordinated system releases with business, technology and infrastructure teams and third-party vendor tools such as Symphony Teleca and Fusion ops.

·Worked closely with Deloitte team for data analysis and data conversion to SAP.

·Developed, documented, and implemented new processes and procedures across multiple business groups.

·Managed all aspects of Agile development through Scrum processes.

·Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)

·Enact change and continuous improvement increasing the productivity of Scrum teams and the quality of deliverables.

·Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.

·Taught the team to create clear and concise epics/stories.

·Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise.

·Oversaw resolution of system issues through first line production support and coordination with technology teams.

Buchanan Technologies-Bell Helicopter, Hurst, TX.

BSM (Business System Modernization) Readiness-Program Manager (Aug 2011 – March 2013)

BA/PM Responsibilities

·Gathered requirements from user stories, BR and SR documents in a fast-paced Environment and in a test-driven development.

·Prepared and delivered Business Process, Business Requirements and Functional Requirements documents according to the business requirements.

·Prepare estimates, project plan (timeline, releases) budget and resource requirements.

·Had an extensive interaction with the offshore teams and various verticals within the organization. Conducted individual and group (JAD) sessions with business and technical units.

·Acted as an interim project manager for a project release. Facilitated daily status call meeting, and lead JAD Sessions involving business, development, and QA teams

·Responsible for entire roll out and user training for the new legacy to SAP migration contribution for each program.

·Release readiness status were collected from all the departments and ELT reports were prepared on a monthly basis.

·Worked closely with different vendors as Cap Gemini team, deloitte and dassault team to monitor on the project tasks status.

·Actively involved in entire Educational Program or Training Course Curriculum preparation. Training Environments were pre-planned and set to mimic production environment to train the employees.

·Coordinated with the data development team to develop data as needed for training and aided in their data creation and testing. Each Employee was mapped to their appropriate business process roles to access the system and take up the classes.

· Extensively involved in Trouble shooting Data issue or System related issues across all Systems (SAP ECC, CRM, and Enovia). Transports/ Data Refresh were coordinated, administered and managed either weekly or daily scheduled process.

·System Access/logon information were carefully administrated with the security team coordination abiding the Bell Security Process. Actively involved in the entire Training Systems/Data Management process with excellent coordination with multi-disciplinary teams and delivered an appreciable quality of work.

·Developed and followed agile project management plan (Agile Ceremonies). Facilitated build requirements log (product backlog) with cost estimates and priority.

·Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.

·Determined the team capacity (velocity) from historical data. Created Work Break down structure (user stories) and corresponding activities (tasks).

·Monitored the project progress and radiated the information to stake holders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.

·Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning.

·Communicated the progress to senior management thru 'Burndown Charts'. Monitored the Quality thru metrics and mentored team thru the project management processes.

·Gained great experience working with Deloitte, Dassault Systems and Capgemini Team for SAP Data Analysis, EIM Reports and Adhoc reports.

Accenture – Verizon Business, Richardson TX.

Technical Business Analyst and Project Lead (Aug 2010-Jul 2011)

BA/Project Lead Responsibilities:

·Gathered requirements from user stories, BR and SR documents in a fast paced Agile Environment and in a test driven development.

·Ensured parity between the functional groups through simple dialogue during scrum meeting.

·Prepare estimates, project plan (timeline, releases) budget and resource requirements.

·Present project plan and budget requirements to client.

·Acted as an interim project manager for a project release. Facilitated daily status call meeting, and lead JAD Sessions involving business, development, and QA teams.

·Determined user/business/functional requirements. Created vision, scope, and use case documents; business process models, use case diagrams, activity diagrams, and state chart diagrams.

·Evaluate third party software (COTS), customization requirements and after-sales support contracts. Liaise with third party software providers and clients for customization and post-deployment services.

·Work with development team of 25 onsite as well offshore and clients to ensure project is built within triple constraints.

·Work with clients and development team for data conversion and building queries for business logic.

·Worked with Development team guiding best practices for Java Development standards.

·Mentor new team members with software development methods and processes followed in the company.

·Wrote database scripts & PL/SQL stored procedures, functions and triggers.

·Developed and followed agile project management plan (Agile Ceremonies). Facilitated build requirements log (product backlog) with cost estimates and priority.

·Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.

·Determined the team capacity (velocity) from historical data. Created Work Break down structure (user stories) and corresponding activities (tasks).

·Monitored the project progress and radiated the information to stake holders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.

·Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning.

·Communicated the progress to senior management thru 'Burndown Charts'. Monitored the Quality thru metrics and mentored team thru the project management processes.

·Worked on Validation support and end user support based on code, design and requirement defect fixes and tracked using Quality center and JIRA.

Johnson Controls Inc., Holland, MI.

Senior Technical Business Analyst/Project Lead (May 2005- Aug 2010)

Project Lead Responsibilities

· Prepare estimates, project plan (timeline, releases) budget and resource requirements.

· Present project plan and budget requirements to client.

· Evaluate third party software (COTS), customization requirements and after-sales support contracts. Liaise with third party software providers and clients for customization and post-deployment services.

· Involved in strong process modeling using UML (Use Cases, Sequence Diagrams, Activity Diagrams, etc.)

· Work with development team of 25 onsite as well offshore and clients to ensure project is built within triple constraints. Work with clients and development team for data conversion and building queries for business logic.

· Developed and deployed quality T-SQL codes, stored procedures, views, functions, triggers and jobs.

· Worked with Development team guiding best practices for Java Development standards.

· Mentor new team members with software development methods and processes followed in the company.

· Worked on Validation support and end user support based on code, design and requirement defect fixes and tracked using Quality center.

· Worked on Deployment of applications on Websphere application server network deployment using web sphere admin console and also used ant script to prepare ear file from MKS. Involved in setting up environment using Websphere network deployment with clustered environment, node agent, websphere connection pooling, JMS resources, Thread pool settings, websphere plug-in and IBM HTTP Server 6.1.0.5 on a load balancing/ failover clustered environment in a global environment.

·Developed and followed agile project management plan (Agile Ceremonies). Facilitated build requirements log (product backlog) with cost estimates and priority.

·Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.

·Determined the team capacity (velocity) from historical data. Created Work Break down structure (user stories) and corresponding activities (tasks).

·Monitored the project progress and radiated the information to stake holders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.

·Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning.

·Communicated the progress to senior management thru 'Burndown Charts'. Monitored the Quality thru metrics and mentored team thru the project management processes.

Marketing Associates (Ford Dealership), Detroit, USA

Senior Technical Business Analyst & Project Lead (Sep 2004 – April 2005)

Project Lead Responsibilities

·Responsible for eliciting requirements, preparing project plans and functional test documents.

·Involved in handling Auto show, Test Drive, Aqua, AAA, Fast Cash and CNI modules other project by Interacting with upstream and downstream system teams to formalize functional and non-functional requirements and to resolve any technical hurdles and issues.

·Worked with Development team guiding best practices for Java Development standards.

·Worked extensively in the areas of BA, PM and QA by working with other senior members. Attended conference calls with other clients and composed meeting minutes for implementing the project.

·Involved in Clear technical documentation of the System process development, ER design diagram for database flow diagram.

·Gained thorough knowledge and insight into application of Project Management techniques and tools.

Gordon Food Service, Grand Rapids, MI USA

Senior Technical Business Analyst & Project Lead (October 2003 – August 2004)

Senior Technical Business Analyst Responsibilities

·Extensive focus was involved on defining the business needs of the project by preparing Business Requirement Documents for our customer relationship management software.

·BRD were created based on business problems faced by the customers who were solved by the company's product. We proposed a solution for the enhancement to an existing product to address these problems.

·Mapped conversion data from COBOL legacy systems to new J2EE Application.

·Facilitated meetings with department managers to coordinate the manual collection of data required for Conversion. (5 departments, 8 representatives).

·Coordinated the manual collection of data and formatted the data for the conversion process.

·The BRD focused on problems faced by the Order Guide Maintenance managers in keeping track of all ongoing deals, updation and being able to create reliable forecasts.

·Involved in documenting the required features to solve the business problems and as well prioritization of features/requirements.

·Wrote Functionality Test Plan: Facilitated meetings to gather business requirements from department managers. (4 departments, 7 representatives) Facilitated meetings to gather requirements from end-users. (20+ end-users, representing 300+ end-users).

·Wrote Integration Test Plan and associated Test Scripts for how GFS PLUS interacts with the applications already in use.

·A thorough Market and competitive analysis was created.

·Involved in most of the Functional and non-functional requirements.

Dynamic

Contact this candidate