Project Manager, Account Manager

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SARAH RITTER ACCOUNT MANAGER

slritter adjlly@r.postjobfree.com 240-***-****

SUMMARY Software development account manager with over 15 years of software delivery experience, from corporate consulting leaders including Accenture and Booz Allen Hamilton to fast-growth startups. Experienced in multi-channel consumer and B2B product management, technology, and branding, sales and new business development. Proven history of successfully managing numerous product launches, ensuring each is delivered on time and under budget while exceeding all performance expectations. Results-oriented and highly organized professional, providing full life cycle product management, roadmap development and marketing expertise while earning a solid reputation for complex problem resolution, professionalism, innovation and productivity. EMPLOYMENT

Account Manager, Webonise, Raleigh, NC Dec. 2017 - Current Managed delivery of mobile application to Fortune 500 company translated into six languages for use in the global partner program. Collaborated with client Product Owner to define product roadmaps, project schedules and develop mobile user experience and user interface. Modeled user behavior utilizing metrics and analytics analytics to examine users engagement and develop future product requirement. Supervised the delivery of several implementations of customer web-based learning management systems integrated. Prepared enterprise growth strategy, implemented initiatives and partner programs for key deliverables. Authored Statement of Work (SOW), Responses to Requests for Proposals (RFP), and project plans. Responsible for developing and updating project budgets and resource plans. Business development leader for multiple contracts over a million dollars in yearly revenue. Technical Consultant & Entreprenuer in Residence, University of North Carolina Wilmington, Wilmington, NC Sept. 2014 - Oct. 2017 Utilize extensive analytical skills to develop initiatives for facilitating new business growth in the Wilmington Community Serve as director of the Internet of Things (IoT) Hackathon event, which develops IoT devices for research labs. Proficiently organize business and entrepreneur activities at the Center for Innovation and Entrepreneurship. Provide technical consulting to startups and small- to medium-sized businesses delivering projects that exceed expectations. Supervise student software development teams developing websites and mobile applications Develop curriculum for teaching web applications and teach Progressive Web App course to increase student skill levels. Upgrade the mobile application to a cross-platform development environment to expand functionality and usability. Head of Product, SportGait, Wilmington, NC July 2015 - Apr. 2016 Prepared investor pitch presentations, performed competitor analysis and created product definitions. Skillfully led product development for IoT wearable device from concept through manufacturing with hardware of ESP module and other components. Played a key role in branding, social media and web content marketing strategy meetings. Developed business plan, marketing strategy, and project schedule and timelines. Created business process workflows, wireframes and requirements document to enhance product development. Managed technical teams and marketing team to effectively coordinate product release efforts. Designed mobile and web application interfaces, database and system architecture using Balsamiq, Photoshop, Marvel and Xamarin. Proficiently developed cloud-based hosting, and technical architecture for system utilizing PostgresSQL, DreamFactory, and AWS LAMP stack. Senior Consultant - Software Engineering, Booz Allen Hamilton, Lexington Park, MD Oct. 2010 - Sept. 2014 Utilized extensive product management skills to analyze requirements decomposition process and develop documentation on key program milestones. Developed custom SharePoint workflows and integrations for internal team sites utilizing mySQL databases and HTML/CSS and .NET programming. Played a key role in implementing quality assurance plan, designing and implementing SharePoint workflow process. Efficiently supported the Systems Engineering Development and Implementation Center as a requirements analyst. Updated metric queries, documented requirements and performed functional decomposition of technical requirements documentation. Developed a database tool containing organizational data that efficiently updated linked data within a Visio diagram to enhance operational efficiency. Updated graphics to show relationship between timelines and key milestones and activities performed within the Joint Capabilities Integration and Development System process to increase project reporting.

Worked as software tester on a learning management tool to ensure all business requirements were met. Senior Business Analyst, General Dynamics Information Technology (GDIT), Lexington Park, MD Jan. 2009 - Oct. 2010 Developed relationships with key clients while analyzing requirements for web development and web hosting, creating agreements for more than 120 customers. Collaborated with developers and graphic artists to document and refine requirements to ensure needs were met. Expertly documented business and technical requirements for the Command Staffing Total Force Readiness Application. Created business process flows for each function performed by the application to increase project efficiency. Diligently reviewed as-is and to-be process flows with the program office to further analyze business requirements. Created user guides for the application user community and responded to Help Desk questions. Collaborated with developers to create design documentation to ensure functionality would fulfill business requirements. Worked with database administrators to map out data fields and data structure, accurately capturing all data fields. Wrote use case scenarios and user test scripts for the application to increase testing efficiency and accuracy. Skillfully assisted test team lead with testing efforts required for each new software release.

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EMPLOYMENT

Technical Consultant - Software Engineering, Accenture, Reston, VA Mar. 2007 - Dec. 2008 Team member of pilot program for postal vehicle systems, became SME on transportation routing and supply chain tool for software demo. Proficiently developed transportation model to design business strategy recommendations, including fuel economy, supply chain management and workforce scheduling. Performed data migration using SQL and Oracle database tools to migrate truck routing and supply chain data. Worked at functional business analyst on development of custom global mailing software system, with quality assurance reaching CMMI IV. Wrote requirements documentation, created design and web mockups, led customer acceptance testing and software testing. During energy client consulting engagement performed business process optimization and transformation, migrated systems from existing architecture to new cloud-based architecture, and trained new staff on the business process and technical delivery. Delivered expert consulting for website analytics, search engine optimization (SEO) and user conversion analysis for USPS client. Junior Aerospace Systems Engineer, Amelex Inc., Lexington Park, MD Jan. 2006 - Mar. 2007 Created web application for test procedure tracking hosted in Microsoft SharePoint using VB.NET programming and mySQL database. Automated the Advanced Hawkeye Test Program scheduling based on availability of equipment, and the PASS/FAIL rate of test procedures. NAVY systems engineering integration team member for the Advanced Hawkeye Program-communications and systems testing. Showed the relationship between high-level and lower-level requirements to increase project efficiency. Performed test point burn-down and three levels of testing, and created requirements traceability reports to satisfy flight-safety reporting. EDUCATION

University of North Carolina Wilmington

Master of Science Computer Science Information Systems 2017 University of Maryland Baltimore County

Bachelor of Science Information Systems Management 2006 SKILLS

PRODUCT MANAGEMENT

Sketch

Balsamiq

Jira

Asana

Agile Project Management

Kanban

SharePoint

Adobe Creative Cloud

Lean Canvas

Pitch Deck Development

Service Blueprints

TECHNICAL BUSINESS ANALYST

HEAT Help Desk Automation

Business Objects

Project Management

Microsoft Project Server

Asana

Test Director Software Test Reporting

LoadRunner Test Automation

Business Process Mapping

SOFTWARE DEVELOPMENT

SQL Server

Oracle

PostgresSQL

JavaScript

Ionic Mobile Development

Python

Amazon Web Services (AWS)

Google Cloud Services (GCS)

HTML/CSS

Xamarin

Amazon RDS

WEBSITE MARKETING

WordPress

WooCommerce

Canva

SEO

Google Analytics

WebTrends Web Analytics

Facebook Page Manager

SquareSpace

HootSuite

PROJECTS

Creator and Director of the UNCW IoT Hackathon Jan. 2016 - Mar. 2017 o Created, developed and hosted hackathon with 60 students participating o Developed sponsorship with GE Hitachi Nuclear providing financial support and engineering mentors o Three student projects from the hackathon have become funded-ventures with students creating hardware solutions for the marine-science industry o Led a follow up hackathon for local startup company, students built a text messaging application that connected a RaspberryPi to an AWS instance using MQTT protocol ShellTrak Sept. 2016 - Mar. 2018

o 2017 Global Finalist for Fish 2.0 Business Plan and Pitch Competition o Responsible for leading product development of a mobile web application that uses NFC tags for inventory management of oyster cages o Leading customer interviews, surveys, and requirements gathering process o Development of pitch deck, business plan, and IP development o Creation of UX designs utilizing Sketch tools, and Balsamiq Turnip Learning Mar. 2015 - Dec. 2017

o Developed an ed-Tech startup that won Port City Pitch Competition, also won a grant to go to NYU EdTech Conference o Led the product development a custom web application built in ReactJS in which users create their own course content AWARDS

Beta Gamma Sigma, Cameron School of Business June 2016 Membership in Beta Gamma Sigma is the highest recognition a business student anywhere in the world can receive in a business program accredited by AACSB International - The Association to Advance Collegiate Schools of Business.

Upsilon Pi Epsilon, University of North Carolina Wilmington June 2016 Upsilon Pi Epsilon is an honorary society whose membership consists of outstanding undergraduate and graduate students in Computing and Information Disciplines. Outstanding Employee Ethics Award, Booz Allen Hamilton July 2014 Recognized for showing integrity and outstanding ethics. Diamond Performance Employee Award, General Dynamics Information Technology June 2010 Recognized for outstanding customer development and client service.

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