KANU, EMEKA GODWIN

#*** - ****, ***** ******** *., Quebec H2C1J1

Tel: +1-438-***-****

Email: adjlj5@r.postjobfree.com

OBJECTIVE

Seeking fulltime employment for a position in an organization where I can apply my call center representative experience, customer service and technology skills to the growth and success of the organization.

CORE QUALIFICATIONS

• Experienced call center representative with demonstrated experience in working in a busy retail environment, responding to customer needs, meeting their expectations and providing high- quality information regarding products and services

• Organized, customer-focused, and with the strong communication skills; effectively relays messages and builds working relationships with customers and co-workers

• Good team player with the ability to excel as an individual and as part of a team

• Dependable individual with knowledge of call centre principles and structure; experience in handling confidential customers’ information with discretion

• Energetic and self-motivated professional with exceptional customer service skills and the ability to exceed customer's expectations

• Quick learner who adapts well to a fast-changing environment; flexible and willingness to learn new things

WORKING EXPERIENCE

August 2018– Date; Teleperformance Canada

Position: Customer Service Representative.

Responsibilities:

Provide excellent customer service at all times with customers on Inbound calls & when you are required to call the customer back, for the following sections; Customer Service Sales agent- Home Depot Canada Inc Customer Service Support / Chat Agent - Home Depot Canada Inc . My responsibilities were;

• Follow up to customer inquiries by taking specific action in a timely manner

• Assist customers with empathy and professionalism

• Problem solve to help customers resolve issues on first call

• Instructs, explains and provides solutions to customers regarding their products

• Provide Inside Sales to existing customers

• Enters data from customers into various software programs

• Promote and offer products and services by consulting, gathering information, and evaluating customer needs.

• Thrives as a team player in a fast-paced, high-energy, change-oriented environment. 2017 - FLEET MANAGER

DANGOTE CEMENT

• Oversee assigned (75) truck operations and make direct reports to General Manager

• Ensure the operation figure is maintained

• Ensure immediate response to highway breakdown, accident, Police Impound and Third-Party Issue

• Ensure trucks are available for loading on time

• Coordinate subordinate staff to ensure their work is consistent with organizational requirements.

• Make reservations for work order on SAP for vehicle repairs and maintenance

• Ensure Proper record on drivers’ log book

• Collaborate with Workshop department to ensure trucks are in working condition

• Ensure Trucks have valid insurance covers and drivers have valid driving licenses

• Arrange for trans loading in cases of highway breakdown and accidents

• Prepare accurate reports daily by tracking and monitoring assigned trucks

• Compile Investigation report for analysis for cases submitted by management

• Compile accurate report for different user department using Novatrack application: These reports include: Turnaround Distance and Time for Fleet, TAT Analysis Report, Incorrect delivery destination, Depot Deviation, Route Violation, Demurrage at customer location, Over speeding report, Truck Availability report, Customer and Depot halt status report. April. 2012 – 2017 Dangote Group Nigeria limited (Project Office) Position: Logistic Officer.

Responsibilities: Responsible for monitoring the activities of Dantrans assets

With the use of satellite system and installed vehicle tracking unit (VTU).

Involved in asset management for the company.

Being in interface with the field basis for transport issues

Maintaining an up to date follow up records & report. Provides on – demand detailed staff and operational reports related to movement of vehicle during haulage operations

Records information for data base in respect to the location and identification of vehicles and destinations

Competently use the nova track application in tracking vehicles and accessing report

Compile investigation reports for cases as submitted by the management.

Nov. 2009 – OCT.2012 CHIEMKEG INTERNATIONAL NIG. LTD. Position: MARKETING EXECUTIVE

Responsibilities:

Carrying out Market Research for the company’s products. Implementing Company Sales Plan and Promotional activities Managing channels of distribution efficiently for optimum performance. Ensuring attainment of set targets

Constant Liaising, building and maintaining customer Relationships. Establishing and contracting new customers.

Maintaining constant flow of information between the customer and the company

Aug. 2006 – July 2009 Cross Road Enterprises

Position: Marketing Officer

Responsibilities:

• Introducing the Company’s products to customers.

• Enlightening customers on how to use the company’s products and derive maximum satisfaction.

• Logging of customers’ complaints.

Sept., 2004 – Sept., 2005: NYSC/Apostolic Grammar School, Modakeke, Ife East L.G.A. Osun State

EDUCATIONAL & PROFESSIONAL QUALIFICATIONS

July, 2018 – August, 2018: Montreal Elite

Qualification: Private Security Guarding Training Program for Security Agents June, 2015 – July, 2016: University of Lagos, Akoka, Lagos, Nigeria Qualification: Masters of Public and International Affairs Jan., 2014 – July, 2014: Chartered Institute of Logistic and Transport Qualification: International Advanced Diploma in Logistics Feb., 2009 – Aug., 2009: Oracle Certified Professional Qualification: Oracle 10g Administrator Professional March, 2007 – Oct., 2007: Oracle Certified Associate Qualification: Oracle 10g Administrator Associate

Jan., 1999 – August, 2003: Obafemi Awolowo University, Ile-Ife, Osun State, Nigeria Qualification: Bachelor of Science (Hons.)

Discipline: International Relations

Sept., 1990 – June, 1996 Federal Government College, Ikom Cross River State, Nigeria Qualification: Ordinary Level Certificate

Personality: Ability to work with minimum supervision Ability to learn fast and to manage resources optimally Hobbies:

Reading, Traveling, Table Tennis, swimming, Meeting people Languages:

English, Yoruba, Igbo

Contact this candidate