MARIA FRANCO

Washington DC ***** adjliz@r.postjobfree.com 202-***-**** https://www.linkedin.com/in/maria-franco-b65a1617a/ Enthusiastic and focused Business Administration Management Graduate with years of experience helping companies to streamline operations, deliver exceptional service and accelerate revenue growth. Highly-skilled at establishing rapport with customers, staff and professionals of varied levels and specialties, and consistently recognized for upholding values and ethics, supporting coworkers and maintaining quality. Technical proficiency in Microsoft Office and QuickBooks. Areas of expertise include:

• Business Operations Management • Staff Training & Leadership • Digital Branding Initiatives

• Internal Communications • Data Entry & Reporting • Inventory Management

• Payment/Transaction Processing • Customer Service & Relations • Bilingual/English and Spanish PROFESSIONAL EXPERIENCE

SENIOR TAX ANALYST, Nov 2019 – Present HR Block, Washington, DC Conduct independent examinations and related investigations of several income tax returns per day that cover a diversified spectrum of taxpayers, including individuals, self-employed, mix income, partnerships etc.

• Perform interviews and examinations to ensure proper income reporting and expenses of individual and business taxpayers using financial and other investigative skills and applying appropriate Federal Laws for each case.

• Utilize standard accounting methods and techniques during examinations to develop information regarding the income and financial operations of taxpayers.

• Review accounting systems, procedures and records including computerized accounting systems and financial information which reflect a variety of complex financial calculations.

• Confer with taxpayers or their representatives to explain the accounting and other issues involved and the applicability of pertinent tax laws and regulations and explain adjustments and outcomes. And design and implement approved solutions to maximize efficiencies. MANAGER & CREW TRAINING, March 2012 – Present McDonald’s, Washington, DC Ensured efficient restaurant operations and delivery of high-quality customer service by training employees on best practices, promptly addressing order issues, comments, and complaints.

• Led team of 10-15 employees, with responsibilities including but not limited to: crew management, food safety compliance, handling bank deposits, inventory management, and opening and closing system processes.

• Over generating daily projections of more than $17,000 a month and $4,000,000 plus per year.

• Additional daily tasks consisted of entering customer orders and payments, exchanging merchandise, processing refunds, and adjusting bills.

• Interviewing, training and helping filling out applicable paperwork applicants to get new employees set up on payroll and benefits.

RECEPTIONIST, Nov 2019 – Apr 2020 Kind & Gentle Dental Care, Wheaton, MD Provided satisfactory visit by warmly welcoming and directing patients and visitors to appropriate department, and handling phone inquiries in relation to appointments and payment processing.

• Maintained accuracy of information by inputting insurance data into system, distributing details and invoices to insurance companies, and providing forms and prescription/pharmacies information etc. to new patients. HOST, Jun 2019 – Dec 2019 Laundry Company, City, MD Contributed to pleasant dining experience by greeting/seating guests, and maintaining open communication with kitchen/serving staff, management, and customers to ensure food and service expectations are met. EDUCATION & CREDENTIALS

Block Advisors Small Business Certification (November 2020) DCJS 01E Security Officer Core Subjects (Aug 2020) Bachelor’s in Business Administration Management, Human Resources (3.98 GPA) Ana G. Mendez University, Silver Spring, MD (Jun 2020) Certified Tax Preparer (Dec 2019)

Additional Training & Honors:

• QuickBooks Series, Latino Economic Development Center, U.S. Small Business Administration, 2019

• Certificate of Excellence, Crew Trainer Class, McDonald’s, 2019

• Service Development in Today’s Economy, Ana G. Mendez University, 2017

• Digital Branding Workshop, Ana G. Mendez University, 2017

• Accounting Principles Workshop, Ana G. Mendez University, 2017

• Outstanding Academic Achievement (Achieving 4.0 GPA), Ana G. Mendez University, 2017 Community Involvement:

• Volunteer Coordinator ACEN Organization

• Volunteer Fundraiser Coordinator, El Salvador