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Customer Care Manager

Location:
Amman, Amman Governorate, Jordan
Salary:
1000 JOD
Posted:
January 21, 2021

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Resume:

Curriculum Vitae

Mohammad Khalaf AL-Assaf

Mobile: +962-*********

Email: adjldh@r.postjobfree.com

Date of Birth: 25 September 1966

Nationality: Jordanian – American

Marital Status: Single

Personal

Statement

PROFESSIONAL

EXPERIENCE

To grow with a professionally managed organization by being a part of its growth and contribute the best of my educational, skills and experience can be used effectively with the chance to advance.

Current Job:

Technical Advisor Personal Assistant

German Technical project in cooperation with Jordanian institution Dec,2020

Provide assistance to my supervisor in preparing daily schedule

Ensure that vehicles are well maintained and ready for missions.

Remain up to date with all road network in the area and their physical status at any given time, be fully conversant with local traffic rules and standards.

Produce and analyse monthly fuel and maintenance reports.

Contribute to efforts to ensure the physical protection and security of the Advisor & other team members.

Assist in all language matters in the project implementation.

Interprets during conferences, workshops, meeting and seminars or other oral conversations from Arabic to English and vice versa; translates reports, legal documents, training material, information material, reports and other written material from Arabic to English and vice versa; drafts written materials in relation to the project in Arabic and English language;

assists the Advisor and the Short-Term Experts involved in the project related to language; assists in identifying, contracting and monitoring translation and interpretation services; supports in the elaboration of mission programmes and schedules for Short-Term Experts.

develops and maintains close working contacts and relations with Jordanian officials involved, other beneficiary organizations and the project team.

support in organizing conferences, training sessions, workshops, meetings, expert missions, study visits, etc.

perform necessary office management tasks, including filing; photocopies and scans documents as needed.

Previous experience

Logistic Assistant / Coordinator

International motor freight company 2009- 2015

Perform transportation tasks - liaise with donor and customer care on motor transport operations

Perform vehicle and/or material handling and delivery tasks

Perform business continuous improvement activities - handle all enquires, complains and feedback, etc. on a day-to-day basis pertaining to transportation and donation booth matter

Perform technology applications tasks

Perform business administration tasks - to ensure effective operation of the collection and delivery through proper scheduling, precise information and do

Update records including timesheets/attendance, vehicle registration logs, insurance, COE documentation

Monthly Reports generation/updating e.g. Vehicle mileage, vehicle maintenance status, collections and deliveries, incidents reporting, etc. VPC, road tax, traffic summons, checklists, etc.

Conduct briefing for all truck drivers and helpers daily pertaining to collection/deliveries matter

Assets management - e.g. keys, communications devices, fuel cards, logbook, etc.

Ensure compliance of maintenance check on the vehicles are done by Truck drivers and reporting of defects

Tractor trailer driver

Salson logistic company- New Jersey 2006- 2008

Inspect truck regularly to make sure everything, including emergency, mechanical and safety gear, is in working order before you go out on the road

Perform regular maintenance tasks on the truck, such as adding fuel, changing oil or checking radiator fluid, while you are on the road to lengthen the vehicle’s service life

Comply with state regulations by stopping at weigh stations, taking necessary breaks, getting regular health check-ups and following rules of the road

Keep detailed records about vehicle maintenance and driving times to make it easy for supervisors to understand the work you have done

Determine your assignment details by reading bills of lading and talking with supervisors when needed

Use binders, covers, ropes and blocks to secure cargo before transport begins so you can keep the goods in top-quality condition

Consider road and weather conditions in order to plan the most efficient driving route to better meet deadlines

Exchange information with supervisors and other drivers while on the road by using CB radios and GPS equipment to keep everyone apprised of your status.

EDUCATION

LANGUAGES

KEY SKILLS

REFERENCES

Customer Service & Personal Trainer

Anytime Fitness - New Jersey 2000 – 2007

Assist members on the Gym Floor by being responsive to their needs in regard to instruction, information and assistance, being alert and cheerful at all times

To be acknowledgeable in all aspects of the club operations and be able to provide information.

Handle members’ complaints and involve Sales Manager where necessary.

Deliver proactive quality interactions to members

Welcome all members in a friendly manner and make sure that their workout experience is friendly and is up to bar with the gym’s rules and regulations.

To be most efficient in contacting and assisting members in their different queries.

To constantly learn about the business and always be aware of any advances in the field of customer care and how to best improve upon it.

Deliver and complete tasks and goals outlined by the Sales Manager.

Complete set phone calls for each day as required.

Perform surveys as needed and make sure the survey is diversified and represents different types of members in the gym.

Be efficient and on time when performing weekly reports required by the Sales Manager.

Arab Society College

Mechanical Engineering – Diploma (without SHAMEL certificate) 1988

Arabic (Mother Language)

English (Fluent spoken & written)

Spanish (Fluent)

Technical:

- M/S Office (Excel, Word & Outlook).

Personal:

- Excellent team player with high ability of working alone as well.

- High Ability to work under pressure.

- Multi-tasking and reporting skills.

- Problem solving skills.

- Excellent Communication Skills.

- Telephone inquiries specialist.

- Will be provided upon request



Contact this candidate