ERICSON D. TAPIA

Lot *&* Zambia St. Better Living Subd. Bgy. Don Bosco, Paranaque City, Philippines

+63-921-***-**** adjlcf@r.postjobfree.com

• Leadership • Transitions • Operations •

Continuously strengthens employee engagement through regular coaching, resulting to higher quality performance and reduced attrition.

Acquired onshore trainings (i.e. in Melbourne, Australia – 2016; and in Atlanta, Georgia USA – 2014) and effected full operations of two new projects overseeing five (5) to eighteen (18) Associates, ensuring service level agreements (SLAs) are either met or exceeded.

Consistently analyses and reviews process vis-à-vis accomplishments to recommend and introduce improvements for implementation.

• Professional Experience and Core Competencies•

TATA CONSULTANCY SERVICES

October 2014 to present

Business Process Lead (Finance and Accounting)

Delegates’ activities assigned by Managers and collaborate with the team for timely completion.

Transition Management

Evident through the following accomplishments, duties and responsibilities as Transition Lead (for my second new project):

Due Diligence, Knowledge Transfer, RAMP and BAU. The onsite Due Diligence commenced on 7-11 February 2016 in Manila, while the knowledge transfer onshore was conducted on 7-30 April 2016 at the client office in Melbourne, Australia.

Performs daily monitoring status and direct reporting through conference meetings with the client management team and stakeholders. Reviews the Accounts Payable/Financial Accounting Policy and Statement of Work (SOW), Contracts and all other related processes in scope for transition to Manila.

Manages client expectations and ensures sign off and certification from the SME’s, Financial Controller and Chief Financial Officer.

Produces documentation related to DD/KT/RAMP/BAU Kick-off deck, End of Day meetings, Process Maps, SIPOC, Standard Operating Procedures (SOP) and all other documentation related to transition to Manila.

Responsible for the entire offshore Knowledge transfer to 18 Accounts Payable Associates handling Invoice processing posting, Financial Accruals, Vendor master, Expense claims, Process Exceptions, Inquiry Resolution and AP Query Management.

Evident through the following accomplishments, duties and responsibilities as Knowledge Transfer Lead (for my first new project):

Participated in business meetings and discussions including onsite Knowledge Transfer held at the client business headquarters in Atlanta, Georgia USA (October 2014).

Onsite KT includes monitoring status and direct reporting through conference meetings with the client management team, reviews the Accounts Receivable (Billing), Policy and Statement of Work (SOW), and all other related processes in scope for transition in Manila. Also, manages the client’s expectations and signs off including completion of SOP and process map.

Responsible for the offsite knowledge transfer to 9 Associates handling Billing process.

Ensures operational SLAs are met.

Manages activities performed by all Accounts Receivables team and is accountable for delivery of financial services to the client.

Oversees processing of all Accounts Receivable accounting types and the associated reporting, the resolution of disputed/open items, and the provision of support for vendor and client queries/issue.

Overall responsibility for balancing resource requirements across sub-teams and focusing teams based on peaks and valleys in process cycles.

Actively seeks opportunities for Continuous Improvements initiatives in cooperation with Operations Manager/Customer Leader.

Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.

People Management

Evident through the following accomplishments, duties and responsibilities:

Manages start-up 7 direct reports on my 2nd project for Accounts Payable and Financial Accounting processes in scope in Manila office.

Manages 11 direct reports including handling Revenue Accounting and Refunds processes in scope in Manila office.

Manages the team absenteeism and comes up with a more strategic approach towards planned leaves and holidays off.

Focuses on employee engagement to eliminate attrition, and drives people to deliver a high quality performance to the client.

Assesses the team performance and provides regular coaching to increase employee engagement.

Manages the team career plan and development including promotions based on regular assessment.

Operation Management

Evident through the following accomplishments, duties and responsibilities:

Manages and monitors the performance of the team on a daily basis to ensure all agreed under contract SLA through CPI and KPI are met on a monthly basis.

Manages the incoming and outgoing volume and strategizes the team productivity to eliminate overtime hours.

Standardizes the average handling time and reviews the capacity plan on a monthly basis.

Puts up controls to any potential failures.

Manages the client expectations through a regular governance call reporting the operation status through technology, people and process category.

Conducts monthly performance review to share information to the team on a level of performance highlighting the strength and weaknesses for improvement.

Analyses the process to identify any process improvement for implementation.

Leads and develops initiatives through tracking and implementing beneficial process improvements.

Sustains and maintains a steady state performance for current and future process.

Coordinates with the Team Leads individual and team work distribution.

Maintains a high quality work and a positive work environment.

Performance Management

Evident through the following accomplishments, duties and responsibilities:

Provides inputs to management about motivation tactics, planning towards a more interesting incentive programs or a more challenging rewards and recognition.

Responsible for the team individual career plan and development through coaching and development of individual skill sets.

Oversees all RA and Refunds processes and the associated reporting for review, especially on those disputed/open items for resolution, and the provision of the retained management team queries/issues.

Ensures that period, quarter and annual close requirements from Manila team are met in a timely and accurate manner.

Participates in all governance calls pertaining to the team overall performance review with the client management team.

Delivery Excellence

Evident through the following accomplishments, duties and responsibilities:

Responsible in creating and maintaining FMEA, Control Charts, Defect Logs, and Causal Analysis for the project.

Leads a team of individuals working with Continues Improvements projects.

ACCENTURE, INC.

June 2013 to February 2014

Accounts Receivable Junior Team Lead

Manages work assignments, ensures people engagement to deliver quality outputs.

Monitors team performance through the Group Leads.

Performs functions of a Group Lead from time to time.

ACCENTURE, INC.

September 2010 to May 2013

Accounts Receivable Group Lead

Coordinates performance of a small team in areas of high volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies to achieve established goals and objectives.

Audits data entry for accuracy, and consequently make required corrections.

Functions as subject matter expert for complex processes.

Recommends process improvement initiatives or special projects.

Assists in audit preparation and proceedings for both internal and external auditors.

Performs functions of a Transaction Processing Representative from time to time.

ACCENTURE, INC.

February 2006 to August 2010

Accounts Receivable Transaction Processing Reconciliation Analyst

Updates and maintains various systems/tools per standard process documentation.

Executes transactions according to established policies, procedures and methods with minimal supervision.

Conducts data verification and thorough research prior to responding to client information requests.

Escalates issues to supervisor as appropriate.

Produces correspondences adhering to client formatting and quality standards.

Documents all new learning(s) or change in processes in the standard format and seek relevant approval

• Educational Background •

CENTRO ESCOLAR UNIVERSITY (Mendiola, Manila)

Bachelor of Science in Commerce, MAJOR IN MANAGEMENT

June 2001 to April 2005

• Other Qualifications •

Has comprehensive years of experience in Accounts Receivable

Possesses skills in accounting and complete staff work

Knowledgeable on Transitions (BPO industry – end to end)

Proficient in Oracle ERP and other accounting tools (i.e. Accounts Receivable Reconciliation Tool – ARRT, Rumba Applications, Receivables Edge, OHM, eFAST, mFin)

Has advanced knowledge in Microsoft Office Excel; adept in other MS applications, and all computer-based applications run by the office

Competent to work in a fast-paced environment and meet deadlines

Innovative and with high level of initiative

Team player, people developer, a leader

10 Years Multiple Entry - US VISA (B1/B2)

• Trainings •

EQUAL - Empowering Quality Advocates for Leadership

First Things First

Presentation Dynamics

PHILS Operational Excellence Translation

Coaching in the Workplace

Leadership Skills for New Supervisors

Six Sigma Green Belt

AGILE Maturity

Professional Scrum Master I Training

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