Katherine Enriquez Trono-Untalan

+639*********

adjl7e@r.postjobfree.com

OVERVIEW

My varied work experiences in some of the world’s largest companies (including working in client sites overseas) and bachelor’s degree from one of the Philippines top universities show that I am an accomplished individual with a strong desire to succeed and who is seeking fantastic opportunities to advance in my career and satisfy my passion for continuous learning and personal growth.

On a personal level, I am a highly committed, tenacious and resilient self - starter who is open to any situation that is challenging and which tests my abilities. I have a reputation as being a fast learner, dependable, organized, and collaborative.

KEY COMPETENCIES

19 years of solid experience in Information Technology with key emphasis on Finance industries (Credit Cards, Banking, Insurance and Pensions) in the private sector.

Outstanding technical foundation in Mainframe COBOL/AS400, DB2, CICS, JCL, SQL, ETL. Exposure to Java, HTML, C++, Crystal Reports, SAP, SalesForce

Knowledge and use of MS Office, Lotus Notes, SharePoint, IBM Rational, IBM Blue Works, Gliffy, HP Quality Center, Clarity, HP Service Management Suite, Workday ERP, IBM Clear Quest, IBM Clear Case, DB Solo, Service Now, ALM, JIRA, Lokalise

Significant foundation in Business Analysis and End-to-End System Development Life Cycle (SDLC) using Waterfall and Agile methodologies.

Strong experience in Development Testing and Production Support for software and operations and experience in Software Quality Assurance, CMMi, LEAN and Scrum.

PROFESSIONAL EXPERIENCE

Technical Business Analyst Satellite Office March 2019 – February 2020

Project Multi-Jurisdiction Enhancement

Client Axicorp

Environment Agile - SalesForce CRM

Duration March 2019 – February 2020

Conducts high-level and detailed analysis of the business requirements, and formulates epics and user stories using JIRA

Works very closely with Department Heads as well as users in conducting requirements gathering and analysis of the current processes

Creates high-level and detailed technical design specifications, pseudocodes and data model/data schema of the as-is and to-be processes using process workflows, wireframes, process maps, GUI’s

As Translation Tool Owner/Manager, keeps track of the overall translation requirements across all projects and maintains the translation project queue

As Client Experience Workstream BA, performs all analysis and design tasks for projects and production tickets related to Client Experience

Assists the developers during the development and unit testing stage, ensuring design is followed and issues are properly addressed and escalated

Conducts QA Testing along with the QA Team to ensure that all the business requirements passed

Senior Business Analyst Willis Towers Watson via Collabera Tech Pte Ltd Inc. August 2017 – Jan 2019

Project Titania C (Manila, PH)

Client The Hong Kong and Shanghai Banking Corporation

Environment Agile Development and Testing - Python

Duration August 2017 – January 2019

Built new letter templates with reference to the HSBC raw templates

Co-authored Letters, Statements and Calculations (LSC) BRD at the start of the project

Created epics and user stories for the identified business requirements using JIRA

Worked closely with HSBC buddy to raise questions and clarifications regarding business rules, to aid in the fulfilment of the User Stories being created

Reviewed and approved test packs and actual results from Development and Quality Assurance (QA) Teams, and provided feedback as necessary

Served as main point of reference for the technical and functional aspect of the features being built, and escalated questions to Product Owner (PO) or Workflow (WF) Team contact, as needed, to find resolution

Facilitated the Scrum Team’s User Story grooming sessions

Prepared the User Story pipeline by identifying candidate stories that can be lined-up for the upcoming sprint/s

Fulfilled urgent requests from client, e.g. capturing estimates for specific work items, data analysis and consolidation, and the like

Followed through all outstanding issues with User Stories and coordinated clarification meetings between developers and Workflow Teams

Assisted the PO and SM in monitoring the JIRA board, ensuring that proper procedures are being followed by the team, and that due dates are being met

Shared ideas of workarounds or improvements to the PO and other team members in order to resolve issues or improve work efficiency, while keeping in mind minimum expectations from client

Created the Agile Overview and BA Help Document to assist Junior BA’s in their daily tasks and instil familiarity on basic BA concepts

Business Functional Analyst Deutsche Bank via Seven Seven Global Services Inc. (77GSI) October 2016 – April 2017

Project Global EUMA Remediation (Manila, PH)

Client Deutsche Bank

Environment Agile Development - SAP

Duration October 2016 – April 2017

Facilitated all project workshops and Knowledge Transfer sessions of the current and future-state RTB (Run The Bank) processes

Authored the Business Requirements Document and obtained sign-offs from stakeholders through BRD Walkthroughs

Worked closely with the RTB, SAP-MDG (Manila) and SAP-BCS (Frankfurt, Germany) Teams to bridge the gap between the manual process and SAP system, and helped identify solution by bringing in the necessary knowledge and resources to address concerns from both parties

Main point of contact for the entire SDLC process from Analysis to Training and Implementation, using Waterfall and Agile methodologies

UAT Test Manager who was responsible for creation and delivery of test plans and scripts using the ALM tool

Was also entrusted the Finance Change contact role, whose main function was to ensure that the estimated effort savings will be delivered by the project upon go-live

Assisted the Project Manager to establish timelines, determine risks and provide mitigation plans, and identify problems/constraints in the project and provide resolutions

Prepared presentation decks for the weekly and monthly reporting meetings to provide status of the project to overall Finance Management Team

Delivered all assigned artefacts on time namely, the BRD, Gap Analysis, Traceability Matrix, Communication Plan, Test Plans and Scripts, Minutes of the Meeting, and Reports.

Received commendations from client team and internal management for the valuable contributions to the project

Senior Business Analyst American International Group Shared Services (AIG SS) July 2012 – April 2016

Project Asia Pacific – Tech Upgrade (Manila, PH)

Client AIG-APAC

Environment Development and Agile Testing

Duration January 2015 – April 2016

Created Test Plans for different applications being used by front-end users and performed peer review of other Test Plans to ensure quality.

Overall compliance to processes and improvement on quality of work increased, thereby having a green scorecard.

Performed Integration Testing for multiple applications to catch defects pertaining to software/code. The team surpassed the 90% target Requirements Stability Index and achieved <10% Requirements Inspection Efficacy Rate.

Worked closely with counterparts in the development team through weekly checkpoints/monitoring and daily status reporting of deliverables.

Project Global Customer Operations Transformation (Kuala Lumpur, MY)

Client AIG-APAC

Environment Operations

Duration July 2014 – January 2015

Gathered process information by conducting site visits in Kuala Lumpur branches to observe non-tangible practices and day-to-day activities of agents/front-line officers and all operational teams. The data gathered was used as input to document the existing processes in the AIG offices’ operations in Malaysia.

Performed gap analysis of the processes to determine improvements as well as best practices.

Created workflows and diagrams of the documented As Is and To Be information into Blue works tool.

Created proposal for process improvements and presented to the Department Head and Operations Team Manager

Project Regional Support Center (Manila, PH)

Client AIG- APAC Regional Support Center

Environment Operations

Duration July 2012 – June 2014

Managed a team of 3 Business Analysts and 4 developers and coordinated the support of month-end reporting between APAC countries (Indonesia, Malaysia, Hong Kong) and technical team (Level 3) to address functional enquiries from users and 3rd party applications.

Managed and maintained overall UAT plan of country and monitored production support ticket handling and resolution and overall operations.

Prepared and conducted the Governance Call with region and country to discuss monthly progress and provide status of SLAs and determine areas for improvement of the general operations of RSC.

Project Manager/Business Analyst IBM Philippines Feb 2011 – March 2012

Project IT Transformation Project for Branch Front End (Kuala Lumpur, MY)

Client Malayan Banking Berhad (Maybank), KL

Environment Crystal Reports

Duration Aug 2011 – Mar 2012

Led the Reports work stream's tasks to completion by facilitating the Requirements Gathering and Analysis stage, Status Reporting to management, coordinating cross-application and regional workshops and managing the client.

Co-authored the Reports Specification Document (RSD) for the Reports work stream, and other deliverables such as Traceability Matrix and Workflows (Level 4 Process), and obtained client and IT sign-off for RSD through teleconferences and workshops

Created and maintained project plan to organize tasks and staffing within the team.

Main POC between client and development team throughout SDLC

Worked closely with Maybank Business Users in conducting data analysis

Project Globe Easter Project (Manila, PH)

Client Globe Telecoms, PH

Environment Application Management Services

Duration March 2011 – Aug 2011

Facilitated overall project activities from initiation to baseline release, procurement, development, testing, implementation and operationalization.

Worked closely with the Solution Architect and development team to translate user requirements into technical specifications.

Managed project issues and risks, and performed necessary escalations to management and/or sponsors

Team Lead/Application Developer/Specialist/Business Systems Analyst/ Project Manager Accenture, Inc August 2001 – February 2011

Project Xcel Energy (Manila, PH)

Client Xcel Energy, US

Environment Java, Peoplesoft

Duration July 2010 – February 2011

Managed human resources through staffing and resource mobilization including oversight to the HR and OAM applications' day-to-day support activities; training (technical or process-related) of team members; definition of team member roles and expectations and provided feedback through formal (performance management process) and informal (one-on-one discussions) methods and among other things.

Collected metrics data (such as baseline, actual values for costs, schedule, work in progress and work completed) and analyzed the results, and prepared the reports on project progress.

Project Microfocus Migration Factory (Manila, PH)

Client Microfocus, US

Environment COBOL/AS400, UNIX

Duration Nov 2008 – March 2009

Led in the physical mobilization and conceptualization of the standards processes, methodologies and tools needed by the project.

Performed project planning and resource management and responded to inquiries regarding new business opportunities involving software migration and application modernization.

Project Alliance and Leicester (Leicester, UK)

Client Alliance and Leicester (UK)

Environment Mainframe, COBOL/AS400

Duration Jan 2008 – Oct 2008

Provided general oversight/supervision to UK-based Manila resources and facilitated the offshore mobilization, skills assessment and knowledge transfer from the UK.

ALNOVA Application Processing SME for the Manila offshore team.

Provided functional and technical support for the Application Processing System by coding, testing, defect resolution and testing support.

Project American Express (Phoenix, AZ)

Client American Express (US)

Environment Mainframe, COBOL/AS400

Duration Aug 2001- Dec 2007

As a developer/programmer, performed coding, testing, troubleshooting and production support

As Business Analyst,

oworked closely with the Solution architect and Project Manager to discuss project charter and high-level sizing, and to review my created Business Systems Analysis Requirements (BSAR) drafts to be presented to stakeholders for walkthrough

ofacilitated all meetings and walkthroughs of all assigned projects (at most 10 projects ranging from small to large) from requirements initiation through warranty period, across different time zones

oworked very closely with the development application teams to conduct technical walkthroughs

ocreated UAT test plans and scripts and obtained sign-off from stakeholders

oacted as liaison officer between client and technical teams for any clarifications and concerns regarding project

ocreated and maintained the Requirements Traceability Matrix, entry and exit criteria documents, and other CMMi-related deliverables

orepresented the Project Manager in meetings he/she may not be able to attend to

ofacilitated day-to-day analysis and handling of change requests, queries, scope sign-offs, issues monitoring and communication of cross-impacting projects

oprovided on-site project support during implementation to coordinate bridge calls and bring forth the required resources to resolve the issues

As a Team Lead, led a team of architects and developers to provide application test support services and functional and technical support throughout SDLC process

As Project Manager, performed project management and work planning through collection of metrics data and reporting on project progress and other project-specific information to stakeholders.

QUALIFICATIONS

Diploma in Bachelor of Science in Economics from the Pontifical and Royal,

University of Santo Tomas, the Catholic University of the Philippines - March 2001

91% certification rating in Basic Non-Life Insurance Course (September 2012) provided by Insurance Institute for Asia and the Pacific, Inc.

References available upon request

Contact this candidate