Sales Customer
Resume:
Mobile : +639*********
Email : *.********@*******.***
Nationality : Lebanese
Visa status : Wife Visa
Language : Arabic, English
Ali Shreif
A dedicated and experienced over 10 years in Customer Services, Sales and telecommunication, with an exposure to a wide range of CRM –BSCS platforms. Possessing excellent communication and coordination skills combined with the ability to relate well to people at all levels with ability to multi-task and work well under pressure.
Education
Diploma in Marketing & Management Oct, 2006 to Jun 2009
CIS College Beirut Lebanon
Skills Abilities
Communications skills (verbal and non-verbal)
Interpersonal skill
Organizational skill
Strong computer and technical skill
Team player, Time management
Customer Service Oriented
System knowledge (CRM, Nutcracker, BSCS, etc...)
Hard Worker, Self-motivated
Work Experience
Business Owner (Beirut Internet Shop) Jan 2016 till present
Davao City, Philippine
Customer Operations (Social Media department) Dec 2014 – April 2015
Du Telecommunications – Ultimate Human Solution Dubai, UAE
Working in Engager system which allow to communicate customers online by ( Facebook, Twitter, Link in, YouTube, instagram)
Update the report in Tracker
Communicate with customer for more details before taking the request
Working in escalation and reassigned to concern department incase needed
Updating customer for more details and informing about Du product and promo
Working in Activation and Deactivation as customer online request
Be sure that customer complaint has done completely before closing the case
Follow up the escalation cases with concern department and update customer for his status
Technical Department (Enterprise –Consumer) Sept 2013 – December 2014
Du Telecommunications – Ultimate Human Solution Dubai, UAE
Responsible for the whole process of detecting and correcting corrupt or inaccurate record set from the legacy system to the new platform.
Taking order by CRM TT, and work in customer request
Assigning the TT in team Queue and be sure the Daily SLA been reached
Process in TT request activation and deactivation
Contact customer for more details and update CM about TT status.
Assigning the TT to the responsible team other technical department and follow the status to keep customer satisfaction
Responsible in All kind of activation and deactivation and solving problem issue
Responsible for TT Analysis (Exceed- IBM) report.
Checking TT creation and making analysis
Checking the status for repeating TT and the reasons
Checking the rejection reasons for each TT and validate the case
Checking each TT if assigned and closed correctly within the correct duration.
Working in Migration request enterprise –Consumer and be sure about validation documents
Communicate with customer and informing about his request.
Own the TTs created from Retail Shop and close follow up to make sure that it is resolved on time in case it was not resolved as 1st level resolution
Sales Support Activation (Enterprise –Consumer) April 2013 -Sept 2013
Du Telecommunications – Ultimate Human Solution Dubai, UAE
Responsible for Activation-Deactivation (Direct and Indirect) services.
Checking the legal documents before processing customer request order
Work in bulk Activation- Deactivation
Coordinate with customer and account managers regarding any changes of the packages making sure that migration will be completed within the given SLA agreement.
Validating the documents of each activity within the day (maximum of 4 hours )from the time of the distribution of the orders, reject all the orders with missing documents within the mentioned SLA, if complete change the status of the order from assigned to in progress
Updating the status of the activity on timely manner as soon as the status changes
Close the activity and / or the WO once the order is completed (on time)
Raising a red flag to the line manager for every TT logged for system failure/issues and keeping a track of it
Proposing and sharing work around solutions to bypass the systems limitations and the absence of full automation
Follow up with sales and customers on each proposal submitted to meet the 48 hours SLA, and raise red flag to the management weekly on each proposals that exceeded SLA through excel report
Plan for Raise a red flag for any order breaching SLA, locate the root cause and area of delay, and seek support to meet deadlines and tackle the delay to avoid a bad customer experience
Ensure each order meets the SLA as defined
Reject orders with incomplete documents, incomplete information, unclear data, where there is discrepancy between the order and the activity triplet
Provide a list of orders received on a weekly basis each Wednesday along with BSCS code for each order
Ensure correct and complete documents are attached to CRM / EDMS
Sales Associates /Customer Service Sept-2012 Jan 2013 Crystal Gallery (Crystal, Swarovski Jewelers & watches) Dubai, UAE
Responsibilities
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Compute sales prices, total purchases and receive and process cash or credit payment.
Maintain records related to sales.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Ticket, arrange and display merchandise to promote sales.
Prepare sales slips or sales contracts.
Clean shelves, counters and Displayed items
Dealing with Corporate customers and follow up customer order.
Generating Daily Sales Report
Stock request and replacing sold items
Sales Advisor/Customer service Jan 2010- August2012 AXIOM TELECOM Dubai, UAE
Retail Sales Person
Greet customers and ascertain what each customer needs
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Include stocking and cleaning the sales area.
Deal with occasional complaints from customers and ability to deal with them diplomatically and keep the customer happy.
Maintaining customer relationships in order to build long term brand loyalty
Specialist knowledge of the products selling.
Keep display areas fresh and up to date.
Arrange and display merchandise to promote sales.
Strictly implement Company set standards in terms of quality of sales service, customer service, customer approach, customer relations & stock availability
Monitors products which are fast moving product and slow moving products and recommends Sales techniques to increase sales for slow moving products
Interior Security Forces Beirut, Lebanon
Police Man Jan 2005 to Aug, 2008
Responsibilities
interviewing suspected criminals
taking statements
writing crime reports
gathering prosecution evidence
fostering good relationships with the public
patrolling areas by foot and car
making and processing arrests
searching suspects
responding to emergencies
offering advice and reassurance to the public
controlling traffic/crowds
keeping the peace/mediating in tense situations
Protecting Embassies and recording visitors data
Protects life and property through the enforcement of laws & regulations; Proactively patrols assigned areas
Responds to calls for police service
Conducts preliminary & follow-up criminal and traffic investigations
Prepares written reports and field notes of investigations and patrol activities
Arrest and processes criminals
Testifies in court
Emergency duties required during adverse weather conditions
Ability to exercise judgment in determining when to use force and to what degree
Operate a law enforcement vehicle under emergency conditions day or night
Comprehending legal documents including citations, affidavits, warrants and other documents.
Commanding emergency personnel at accident emergencies and disasters
Takes an active role in Community Oriented Policing on campus
Self-initiate traffic and/or criminal investigations.
Contact this candidate