Nora Ogas

940-***-****

adjl74@r.postjobfree.com

A dedicated professional with solid experience in the mortgage and banking industry. An energetic and self-starter with a commitment to the highest level of responsibility, accepting and completing challenging assignments.

Skills

Advance skill level in Word, Excel.

Ability to prioritize and maintain several activities simultaneously.

Self-motivated with little supervision or direction.

Ability to function well under pressure.

Strong Verbal and written communication skills.

Excellent interpersonal and organizational skills.

Work History

2011-03 - Current

Loss Draft Specialist

Dimont and Associates, Dallas, TX

Loss Draft Communication Specialist, Communication Specialist is responsible in answering questions and respond to requests, inquiries, complaints in a professional manner, High Volume handling 50 plus calls daily.

Essential Functions Maintain a production queue Understand mortgage loan status Build and maintain effective internal and external working relationships in order to meet client requirements and service level agreements.

Request information provide updates as needed.

Handle other duties and projects as requested based on business needs.

Prepared insurance claim forms or related documents and reviewed for completeness.

Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.

Maintained excellent attendance record, consistently arriving to work on time.

2011-03 - Current

Flood Valuator Lead

Dimont, Dallas, TX

Led projects and analyzed data to identify opportunities for improvement.

Prepared a variety of different written communications, reports and documents to ensure smooth operations.

Exceeded goals through effective task prioritization and great work ethic.

Maintained excellent attendance record, consistently arriving to work on time.

Developed team communications and information for meetings.

Oversaw training of more than 10 team members.

Investigated and integrated enhanced service and team management strategies to boost business profits.

2011-03 - Current

Document Review Specialist

Dimont, Dallas, TX

Review REO and Pre-Foreclosure for claimable damages for, Fannie Mae and Chase.

Obtain inspection reports, BPO, REO, and Original Appraisal as needed by the Adjusters.

Experienced in processing conventional, FNMA and NACA loans.

Funded 25-40 prime loans a month.

Process daily reporting for Bank of America to obtain outstanding documents needed.

Clear daily task for the Bank of America.

Process the files for Green tree that have no interior photos on as need basis.

2010-01 - 2011-03

Movers Advantage Specialist

Cartus, Irving, TX

Interviews all members for specific needs, providing relocation counseling concerning their new area, mortgage pre-qualification, and assist with listing, buying and settling into new home. Handling over 60 calls daily.

Responsible for fully analyzing member needs, including financial status, and providing services in a way that best fits their needs.

Performs member follow-up on referrals and mortgages, monitoring the process to ensure conversion of referrals into actual sales/closings, as well as optimum utilization of all other destination products.

Communicates with and manages all suppliers of destination services in a professional and effective manner to ensure smooth and timely transactions.

Also, supports and participates in the company selection, performance monitoring and evaluation/review of suppliers.

Researches brokers and area information when appropriate to service referrals.

Negotiates referral fees with HRBs according to policy.

Manages and maintains all assigned member file information on both the computer database and in manual files/logs.

2010-01 - 2011-03

Movers Advantage Specialist

Cartus, Irving, TX

Interviews all members for specific needs, providing relocation counseling concerning their new area, mortgage pre-qualification, and assist with listing, buying and settling into new home. Handling over 60 calls daily.

Responsible for fully analyzing member needs, including financial status, and providing services in a way that best fits their needs.

Performs member follow-up on referrals and mortgages, monitoring the process to ensure conversion of referrals into actual sales/closings, as well as optimum utilization of all other destination products.

Communicates with and manages all suppliers of destination services in a professional and effective manner to ensure smooth and timely transactions.

Also, supports and participates in the company selection, performance monitoring and evaluation/review of suppliers.

Researches brokers and area information when appropriate to service referrals.

Negotiates referral fees with HRBs according to policy.

Manages and maintains all assigned member file information on both the computer database and in manual files/logs.

2009-05 - 2010-01

Loan Processor

The Canon Group, Santa Clarita, CA

Involved in high volume mortgage lending, credit underwriting, promoting new refinance programs or options; to increase customer base and profitability, 40-70 loans in pipeline.

Directed all mortgage loan documentation, quality control, and maintain strict compliance with federal and state lending regulations.

Coordinated with other loan processors, loan originators, and underwriters, department manager, and loan closers.

Gathered documentation from third parties; this consisted of appraisals, title commitment, surveys, home owner’s insurance.

Served as the primary communication contact with the customer.

Ordered third-party services (Appraisal, Flood, and Title).

Schedule closing between the borrower and Title Company.

Handled any conditions sent from underwriting departments.

2009-05 - 2010-01

Lending Assistant

Bank of America

Process the loan application using credit desk to pre-qualify.

Loan processing included ordering the title commitment, survey, appraisal, closing documents and funding the loan.

Proactively identified solutions for customers experiencing credit issues.

Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.

Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.

2009-05 - 2010-01

LOAN SUPPORT SPECIALIST

Bank of America, Dallas, TX

Initiated file set up with other loan processing functions, including inputting loan applications; ordering credit.

2008-02 - 2008-05

Movers Advantage Specialist

Cartus, Irving, TX

Maintain internal and external report for productivity to ensure that we maintain our service level agreement.

Also maintain the AS400 automation desk and do the cleanup for files that have exception.

I maintain the NCLR report to Bank of America, also work the duplicate files to ensure that they are truly duplicates and process them.

Do the daily morning Work in Progress report and maintain the files with exceptions to make sure they are no fallout, this is to ensure that the delivery of the files to Bank of America is meet in a timely manner on a daily basis.

Do constant monitoring of the files in the different queues and reassigned the valuators on a need basis.

Make sure that all the needed files get worked for delivery.

Assist with questions that they may have and make recommendations or suggestions on how the files should be worked.

2007-01 - 2007-01

LOAN PROCESSOR

TexasLending.com, Dallas, TX

Involved in high volume mortgage lending, credit underwriting, promoting new refinance programs or options; to increase customer base and profitability, 20-25 files in pipeline.

Directed all mortgage loan documentation, quality control, and maintain strict compliance with federal and state lending regulations.

Coordinated with other loan processors, loan originators, and underwriters, department manager, and loan closers.

Gathered documentation from third parties; this consisted of appraisals, title commitment, surveys, home owner’s insurance.

Served as the primary communication contact with the customer.

Ordered third-party services (Appraisal, Flood, and Title)., Involved in high volume mortgage lending, credit underwriting, promoting new refinance programs or options; to increase customer base and profitability.

Verified income documents, and all documentation tied to loan.

Processed loans within various departments to achieve timely, accurate and fair proceedings.

Evaluated approvals against established bank and government lending standards.

Set up and completed loan submission packages.

Prepared documents for underwriting by verifying client income, credit reports and other information.

2006-01 - 2007-01

Prime Lending

Plains Capital Bank, Dallas, TX

Coordinated closing process with attorneys, title companies and government clerks.

Evaluated approvals against established bank and government lending standards.

Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.

Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.

Worked with irate customers to understand needs and provide excellent service.

Carried out day-day-day duties accurately and efficiently.

Eliminated downtime and maximized revenue by providing top project quality control.

Proved successful working within tight deadlines and fast-paced atmosphere.

Served customers in a friendly, efficient manner following outlined steps of service.

2000-01 - 2006-01

LOAN PROCESSOR

Sebring Capital Corporation, Carrollton, TX

Involved in high volume wholesale mortgage lending, credit underwriting, promoting new refinance programs to increase customer base and profitability.

Directed all mortgage loan documentation, quality control, and maintained strict compliance with federal and state lending regulations.

Coordinate with other loan processors, loan originators, and underwriters, department manager, and loan closer.

Verified all documentation received to include, appraisals, title commitments, pay stub, W2, tax returns, and verified information from the brokers.

Ensured all underwriting conditions are clear.

Cleared file for closing and funding.

Set up and completed loan submission packages.

Reviewed financial statements and contacted institutions and customers to clarify details.

Prepared documents for underwriting by verifying client income, credit reports and other information.

Handle a pipeline of 50-60 files.

Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.

2000-01 - 2006-01

UNDERWRITING PRODUCTION SPECIALIST

Sebring Capital, Carrollton, TX

Performed all verifications of employment or any document needed to be verified.

Followed up on the receipt of appraisal, title flood certificate.

Reviewed incoming documentation within 24 hours of receipt.

Reviewed title reports and any deed restrictions that would impact construction of projects.

2000-01 - 2000-09

BANKING ASSISTANT

State National Bank Alamogordo NM

Process the loan application using credit desk to prequalify.

Loan processing included ordering the title commitment, survey, appraisal, closing documents and funding the loan.

When processing home purchases, scheduled with the title and borrower closing time.

Loans included personal, auto, real estate and commercial real estate and construction.

1998-05 - 2000-01

LOAN PROCESSOR

Western Bank, Alamogordo, NM

Reviewed loan agreements for compliance with bank, government, and legal requirements, and to ensure all documentation is received.

Verified the documentation to set up loan is complete and accurate.

Received and reviewed loan payments, ensuring appropriate information is indicated on payment.

Verified payment amount, researched and resolved out of balance situations.

Prepared demand deposit account or general ledger tickets to debit appropriate account.

Balanced loan general ledger accounts.

1995-10 - 1997-10

Loan Processor Supervisor

Western Bank, Alamogordo, NM

Ensured loan agreements for compliance with bank, government, and legal requirements, and to ensure all documentation is received.

Managed the documentation to set up loan is complete and accurate.

Verified payment amount, researched and resolved out of balance situations.

Investigated and resolved internal and client inquiries and exceptions, examining source documents and related reports.

Monitored loan exception reports, researched and resolved open items.

Education

Finance

Eastern New Mexico University

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