Christine Mainez Jones

*** ***** ***** 210-***-****

San Antonio, Texas 78228 adjl2y@r.postjobfree.com

SUMMARY

20+ years of experience in the technical field of IT that includes desktop support, Server Administration, computer maintenance/repair and some Network Administration experience in a fast paced Aviation manufacturing industry and 2 years’ experience in the Banking Industry. As a desktop support person is people oriented and persistent in the resolution of technical hardware and software issues. As a system support specialist proven to multi-task in duties like trouble shooting network connection issues on network. As manager that managed an IT department for a Bank with 7 branches.

CERTIFICATIONS

A+ Certified,

CompTia, San Antonio, Texas,

Microsoft Certified Professional – NT,

Microsoft, San Antonio, Texas

TECHNICAL SKILLS

Install software and hardware

Windows Administration

Active Directory

Exchange Server

Fiserv, Barclay Software, Federal Reserve

Citrix

Cisco VPN

Office 365

Trouble shoot software and hardware issues using a Helpdesk system

IT Compliance Experience

Worked configuring switches

Ran Cat5e and Cat3 cable for new LAN and phone drops.

Imaged computers using Ghost, Clonezilla

Set up and maintain user accounts, user shared drives on the Server, Exchange email accounts and user logon scripts.

Map shared drives on client computers.

Maintain security of shared drives to keep the shared groups secure

Worked with software which includes, Windows 7, 8 and 10, Windows XP, Office 365, Windows Server 2008, Exchange server 2010, Cisco VPN Client, Citrix Ver. 12 client, Remote desktop, Remote assistance, DameWare, PCAnywhere, TeamViewer, Blackberry client Software, Microsoft Office Suite, ODBC drivers, Adobe Acrobat Professional, Standard and Reader, AutoDesk Inventor, AutoCad LT, AutoDCAD, Active Directory, Fiserv Banking Core Software, Barclay Banking software and other software.

Repaired printers

PROFESSIONAL EXPERIENCE

CRAssociates, Inc., San Antonio, TX, Jul. 2019-May 2020

I did Desktop support for the VA clinics. I Supported Office 365 and Windows 7 and Windows 10. I also trouble shot issues with printers. I did some upgrades from Windows 7 to Windows 10 on Desktops and Laptops using USB sticks with the upgrades on them.

InGenesis, Inc., San Antonio, TX, Jan. 2018-May 2019

I supported about 150 employees resolving software and hardware issues. I also troubleshooted issues with printers and changed out toner when needed. I troubleshooted issues with network connectivity. Created new users in Active Directory and Exchange (Office 365). Set up desktops and lapto ps for new users. Imaged laptops and desktops. Set up and programmed phones for new users and users switching desks. Worked with Windows 8.1 and 10, Office 365 and other in house software.

Collabera (Citi), San Antonio, TX, Jan. 2017 – Nov. 2017

My job was to set up customers in a Database and on Servers with hard tokens. Once the customer was set up I would ship the token out to the Customer. If the Customer had an issue connecting to a program that the token was linked to I would check the settings on the server and in the Database to make sure the Token was set up correctly and linked correctly on the server and correct if needed. We used Service Now to fulfill the requests for setup of tokens. Worked with Windows 7, Office 2016, Outlook 2016.

TEKSystems (USAA), San Antonio, TX, Mar. 2016-Nov. 2016

I support the work at home force at USAA. I support customers with connectivity issues with VPN using Citrix and Cisco Anyconnect. I support connection issues to virtual machines, issues with the setup of the work at home equipment which includes the routers, Cisco VOIP phones or Avaya phones, modems, monitors, headsets. I also support any break/fix issues with the Thin Clients, monitors, routers, headsets, phones, and laptops of the work at home users. Some of the tools I use are Active Directory, Service Manager, Vsphere, Citrix and VIP Access Manager. I work with Windows 7,8 and 10.

Lone Star Capital Bank, NA, San Antonio, TX, Dec. 2012-Jul. 3, 2015

I worked as an IT Administrator managing the IT department for a bank. My duties included trouble shooting computer software and hardware issues for 77 employees of 7 branches using Dameware or RDP. Other duties included setting up and maintaining New Hire and termed employee accounts in Active Directory and email. Deploying new software and software updates for systems running on the Network and on the client workstations. I trouble shot network connection issues with the client workstation and the LAN. Purchased and set up new computers and peripherals for replacement computers and new hires. I configured Apple and Android phones to use exchange mail services. Reviewed numerous reports from our managed services vendors regarding the network. I also updated and created regulatory compliance policies as needed for the department to prepare for the yearly bank audits. I also was also part of the project teams that rolled out new software programs that were being introduced to the banks system. Worked with management on any changes to the Network systems or infrastructure or programs. My job also included maintaining the phone system for the Bank and all branches. I set up and managed Video conferencing that was used in the bank. I trouble shot issues dealing with printers along with setting up users to print and scan to folders from the printer. I worked with Windows 7 and 8, Windows Server 2003 and 2008 R2, Exchange Server 2010, Office Suite 2010, MicroSoft Outlook 2010, Adobe Standard, Fiserv Core banking Software, Barclay Software, Federal Reserve Bank Software, Truvision DVR software, Dameware, Trism (Debit Card Software). Have some working knowledge with Microsoft SQL.

TECHNISOURCE, SAN ANTONIO, TEXAS, JUNE 2012-Oct. 2012

I worked on an assignment with Technisource. I was a Desktop Support Technician for Methodist Health Care Ministries. I worked on trouble shooting software and hardware issues including Windows 7, Vista, Windows XP, Microsoft Office 2007 and 2010 issues, Outlook 2007 and 2010 issues, wireless issues, printer issues and set up client email. I unlocked user accounts in Active Directory and reset Terminal Server sessions. I set up and installed printers on the network. I also worked with trouble shooting issues and connections with IPads and Iphones. I also worked on imaging laptops and computers using Ghost software and transferring data from old laptops to new laptops.

STANDARD AERO, SAN ANTONIO, TEXAS, JULY 1999 – SEP. 2011

I worked in the IT department for an International company in the aviation industry of about 3700 employees in a shop floor environment as well as an office environment. Our Division in San Antonio had about 700 employees. I helped install and configure switches that were deployed when setting up part of the infrastructure. I worked from connecting the switches to the network by way of the Core Catalyst, to the transceivers, to patch panel to the IDF switches to the LAN drops. I ran fiber, Cat5e and phone cable to get the devices connected to the network. It was part of my duty to help the team trouble shoot the network when it was down by checking the hardware physically and monitoring the network through software like network monitor. My duty also included backing up servers with a tape backup device and using CloneZilla to back up PLCs. I created user accounts, shared drives on client computers, shares on the server and email accounts using Active Directory, Exchange Server 2003 and Windows Server 2008. I trouble shot for client’s software and hardware issues using a help desk support system. Some of the software I had to trouble shoot was Office 2003 Suite, Citrix client software, Windows XP, Windows 7, VPN client software. When trouble shooting an issue, I either used remote assistance, remote desktop, DameWare or PCAnywhere to access the clients computer or laptop to resolve the issue. Another option was physically being at the computer or laptop to trouble shoot. Besides trouble shooting, I also installed and configured software such as Windows 7, Windows XP, Microsoft Office products, AutoCad, BlackBerry software, Citrix Client Version 12, Cisco VPN Client, ODBC drivers and other company software using Ghost or MDT. I also installed computer hardware and peripherals on client computers such as video cards for dual monitors, memory, hard drives, pointers, laptop batteries, etc. I maintained and repaired HP LaserJet 5000n type printers. I lead several projects of deploying computers and laptops. Last but not least, I lead a project of deploying the first VOIP Phones in our locality with a little trouble shooting of phones using a PBX phone switch. When new employees or summer interns were hired in our department, I usually was the one to give them hands on training of our procedures and how we worked on a day to day basis. I also maintained a database of our computer, laptops and peripherals.

EDUCATION

Northwest Vista College, San Antonio, Texas

San Antonio College, San Antonio, Texas

University of Texas at San Antonio, San Antonio, Texas

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