Resha Contractor Communications Specialist Rockville, Maryland adjkzi@r.postjobfree.com 443-***-****

Experienced corporate communications professional with the desire to work for your organization where I can contribute to the organization's success through the use of exceptional client service, professional integrity, and the ability to understand the importance of a company's future as well as the present goals. Authorized to work in the US for any employer

Work Experience

Office Administrator New Castle Building Products – New York, NY March 2019 to June 2019

●Invoicing

Sorted and matched sales paperwork

Confirmed and adjusted invoices in preparation for billing in coordination with branch manager and sales team

Prepared credit memos ensuring proper paperwork

Filed sales paperwork in accordance with company procedures

Provided copies of invoices or statements to customers on an as needed basis

●Receiving

Filed purchase orders

Matched packing list to purchase orders when received

Received inventory into accounting system

Worked with managers and A/P clerk on inventory corrections

●Banking

Prepared cash drawer reconciliations

Prepared daily cash deposit

Prepared daily AR deposit and send backup to AR department

Prepared bank deposits daily

●Branch Manager Assistance

Assisted inside sales reps with sales responsibilities

Prepared computer-generated work orders for customers

Handled and processed customer returns

Developed and maintained a working technical knowledge of products sold

Mail sorted

Reviewed and forwarded faxes as directed

Monitored warehouse management system orders and processes

Troubleshooted errors between Warehouse Management System and ERP systems

Assisted branch manager and credit manager with various special assignments

Direct Service Provider/Sub-Counselor YAI Non-Profit Organization - New York, NY September 2016 to September 2017

●Communicated with and served adults with intellectual/developmental disabilities

●Taught daily and independent living skills

●Mentored & Coached

●Provided individual and group counseling

●Promoted productive community integration

Manager Gossamer Grove - Baltimore, MD June 2012 to June 2013

●Assisted with social media management

●Responsible for obtaining permits, licenses, zoning requirements from city offices

●Collaborated advertisements, marketing, promotions, product development

●Public Relations and communications

●Responsible for daily store operations, visual merchandising standards and customer service

●Recruited/hired employees to design corporate website and develop marketing campaigns

●Lead design and development of new design concepts and store rollouts, from ideation, to construction, to opening

●Managed the investment, cost, timing and resources of the fleet and directed the construction administration of all projects

●Partnered closely with real estate, operations and retail to review potential store locations & worked closely with store ops leads and the general contractor to coordinate project scopes and schedules

Supervisor Starbucks Coffee Company - Baltimore, MD November 2005 to July 2012

●Responsible for acting with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks

●Responsible for maintaining a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team

●Responsible for communicating information to manager so that the team can respond as necessary to create the Third-Place environment during each shift

●Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed

●Contributed to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager

●Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer, while discovering and responding to customer needs.

●Responsible for following Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized

Education

●Bachelor’s Degree in English with Minor in Political Science

●Queen's College, City University of New York - New York, NY January 2016 to September 2018

Additional Information

●Advanced knowledge of Microsoft Excel, Outlook, Project, Office and Access

●Ability to apply administrative skills to perform standardized duties (e.g., to create memos, reports, spreadsheets, exhibits)

●Effective organizational, interpersonal, and communication skills required to help resolve routine problems, answer general questions, and know when to escalate more complex issues for presentations

●Filing and records management systems

●Ability to exercise judgment to shift priorities and organize multiple tasks simultaneously

●Use proper grammar, spelling, and punctuation when reviewing and/or editing documents for accuracy and completeness

●Ability to Maintain confidential information

Languages

English, Hindi, Basic Spanish

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