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**/**/** - **/**/****

**/**/**** - **/**/2017

**/**/**** - **/**/2015

June 2013 - September 2014

Roushan Kumar Jha

At Tildiha Post .Tarapur Dist. Banka Bihar Pin 813221

+191********** adjkwo@r.postjobfree.com

adjkwo@r.postjobfree.com

Objective

Develop and Apply Innovative practices in Hotel Housekeeping. Experience

Ramada Plaza by Wyndham Jhv Varanasi

Excutive Housekeeper

Prime Function:

Managing and directing all housekeeping activities to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities.

To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action.

Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.

To direct and control the Housekeeping operations and staff of the Housekeeping department. Any matter which may affect the interests of Hotel should be brought to the attention of the Management. Operational Management:

Inspect guests and public areas on a regular basis to ensure that the furnishings, facilities and equipment’s are clean and in a good condition.

Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance, posture and conduct of the Housekeeping personnel.

Inspect all renovation projects and ensure rooms are defect free prior to release. Assist in all inventories and ensure to coordinate the training programs. Coordinate all repairs & refurbishments.

Ensure to conduct daily briefings in order to provide effective and efficient services. Conduct follow-up to ensure that high standards of quality are maintained and that all procedures are adhered to. Ensure to inspect the rooms on a regular basis.

Coordinate operations with and other departmental managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services. Coordinate the making of new uniforms and also maintain the records of condemn linen and uniforms. Interact with guests and personnel of the hotel in an efficient and friendly manner. Ensure that preventative maintenance of furniture, carpeting, equipment and supplies is an on-going process. The Clark's Varanasi

Excutive Housekeeper

Aloft zirakpur (Starwood Hotels)

Excutive Housekeeper

Ramada Plaza By Wyndham Chandigarh

Excutive Housekeeper

Preopening

Royal Orchid Hotel Mahabaleshwar & Royal Orchid Haridwar A.M HK & Asst.Excutive Housekeeper

Preopening

15 October 2009 - June 2013

2010

2012

2018

Westin Pune & Gurrgaon New Delhi

Associate & Team leader

Preopening at both the properties .

Education

SAMS IHM VARANASI

BHM

67 %

SCDL

MBA HRM

70%

IGNOU

MTTM

65%

Skills

PRE OPENING AS AN EHK STRONG IN TRAINING PRWOPENING OF 4 HOTELS AT DEIFFRENT LEVEL Personal Details

Date of Birth : 08/11/1987

Marital Status : Married

Nationality : INDIAN

EHK :

EHK :

Reference

Vimlesh Jha - "Kellin Worth Hotels "

EHK

adjkwo@r.postjobfree.com

955-***-****

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