JESSICA BUENAFLOR REYES

*** ******* **., ****. *******, Makati City

adjkw9@r.postjobfree.com

(02) 8260 9267 / +639-***-***-***

Strong problem-solver and analytical thinker seeks administrative position to aid in the improvement of the workflow and processes in an office setting through the application of my roughly seven years of administrative and customer service experience.

Dedicated, experienced and focused administrative personnel who excels at prioritizing and completing multiple tasks on a timely manner. Flexible and hardworking with strong will to succeed. Driven and motivated to help the organization’s goals and objectives. Determined and passionate and willing to take risks for better opportunities.

NATIONALITY Filipino

DATE OF BIRTH July 20, 1993

PLACE OF BIRTH Makati City, PH

MARITAL STATUS Single

FATHER’S FULL NAME Jesus Gabay Reyes

MOTHER’S MAIDEN NAME Ma. Daisy Orezar Buenaflor

TERTIARY University of Makati 2012–2017

Bachelor of Science in Hospitality Management

Major in Hotel and Restaurant Management

J.P. Rizal Extension, West Rembo, Makati City

VOCATIONAL University of Makati 2010-2012

Associate in Customer Service Communication

Graduated with Honors

J.P. Rizal Extension, West Rembo, Makati City

SECONDARY Benigno "Ninoy" S. Aquino High School 2006–2010

Aguho St., Comembo, Makati City

PRIMARY Comembo Elementary School 2000–2006

46 J.P. Rizal Extension, Comembo, Makati City

LANGUAGE Fluency in both English and Filipino

COMMUNICATIONS Effective writing, verbal and listening skills

COMPUTER LITERACY Above average familiarity with Microsoft Office applications

GLOBE TELECOM (On-the Job Training)

The Globe Tower, 7th Avenue corner 32nd Street, Fort Bonifacio, Taguig City

November 22, 2011 – February 21, 2012

BPO Call Center Agent / Admin Assistant

Obtaining and/or verifying client information

Communicating with customers through various channels

Giving customers information about products and services

Helping customers with complaints and questions

Providing administrative support to ensure efficient operation of the office

Handling normal office tasks such as filing of documents, generating reports, preparing presentations, scheduling meetings and appointments and reordering supplies

UNIVERSITY OF MAKATI (On-the Job Training)

J.P. Rizal Extension, West Rembo, Makati City

May 4, 2011 – June 3, 2011

Student Assistant

Assisting students in handling their academic matters

Performing administrative duties relating to students programs

Maintaining and managing student files

Handling and processing student admission forms

Counseling and instructing students on college procedures and processes

Processing scholarships including applications of the students

UNIVERSITY OF MAKATI (Seminar)

J.P. Rizal Extension, West Rembo, Makati City

April 14, 2013

Basic Bar Operation, Cocktail Mixing and Wine Service Training

Performing bar operations including, but not limited to, careful handling of all kinds of alcoholic drinks

Pairing cocktails with food, weather, and/or events

Learning proper pouring technique and bar preparation

BRITISH EMBASSY MANILA (Seminar)

120 Upper McKinley Road McKinley Hill, Taguig City

(1) March 04 – 05, 2020

Engaging with Customers

Introduction of theories and concepts related to customer service excellence including, but not limited to, strategies in dealing with different kinds of customers.

Expounding the importance of communication and the vital role it plays in delivering excellent customer service.

Recognition of the different behavioural styles of customers and stakeholders and the most effective manner of dealing with each type of behaviour.

Identification and proper utilization of listening and questioning techniques to better elicit and address customer’s feedback and needs, respectively.

Highlighting the significance of maintaining composure when faced with challenging service situations.

(2) February 11 – 12, 2020

Assertiveness and Influence

Outlining the features of being assertive, submissive and aggressive.

Identification of one’s personal working behaviour and of ways in which one can improve.

Application of techniques that aids in maintaining proper behaviour in an assertive manner and in dealing with aggressive people.

Grasping the hows and wherefores in communicating with confidence without sounding obnoxious or aggressive.

Learning to assess one’s level of assertiveness by identifying the barriers.

Elimination of mannerisms that are perceived by others as submissive or aggressive.

Projection of competence and credibility through the effective use of spoken and written communication tools.

BRITISH EMBASSY MANILA - UKVI

120 Upper McKinley Road, Taguig City

March 20, 2018 – December 01, 2020

April 20, 2017 – May 31, 2017

Entry Clearance Assistant

Locating VAFs for pull-out within 48 hours from the requisition/request date

Ensuring that passports and original documents are safely enclosed in the courier envelopes before sealing

Monitoring of the sealed courier envelopes for dispatch to clients or applicants

Securing all the original documents of the applicants or clients

Ensuring that all the visas, Biometric Resident Permits (BRP) and Refusal Notices are properly sealed and forwarded to their designated destination

Entering the visa applicants’ information in the system accurately and timely

Linking and streaming applications according to risk data

Assisting in allocating electronic files to other teams throughout the Visa Section

Assisting in the archiving of application documents and forms

SHAKEY’S PIZZA

Valero Tower, 122 Valero Street, Salcedo Village, Makati City

June 3, 2013 – September 15, 2015

Restaurant Staff

Providing support in restaurant operations through various roles at the point-of-sale counter (cashiering) and in the dining, bar and game areas

Performing the key processes provided by management which include, but are not limited to, (1) Opening and Closing Greetings, (2) Order Taking, (3) Food Delivery and (4) Billing Out

Providing outstanding hospitality and service to guests

Maintaining solid product knowledge to answer guests’ queries and to make order suggestions

LISSA TAN PACIS WORKFLOW MANAGER British Embassy Manila-UKVI (02) 8886 9212 / +639-********* adjkw9@r.postjobfree.com

AMABETH PASTOLERO VISA ENRICHMENT MANAGER British Embassy Manila-UKVI (02) 8858 2200 / +639-*********

adjkw9@r.postjobfree.com

FLORDELYNNE JALATA ENTRY CLEARANCE ASSISTANT/AO DECISION MAKER

British Embassy Manila-UKVI (02) 8858 2200 / +639-*********

adjkw9@r.postjobfree.com

adjkw9@r.postjobfree.com

JESSICA BUENAFLOR REYES

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