Ourayna Zammali

*** ********* ***, ******

613-***-**** / adjkvc@r.postjobfree.com

PROFILE

* *****’ experience in sports events management

Bachelor’s Degree in Sports Business Management

Client focus able to deliver high standard relationship and services that exceed customers’ expectations

Confident and effective communicator with partners of all levels

Experience in bidding for and leading large-scale national and international sporting events

Knowledge and experience managing a budget and human resources such as co-workers, volunteers and service providers

Confident to take initiative and assume responsibilities, able to prioritize and multitask

Well organized, reliable and efficient, thrives in high pressure situations

Strong collaborative skills as well as high level of autonomy and effective communicator

Strong desire to achieve results & goals

Ability to identify, analyze negotiate and resolve problems effectively and quickly

Proficient computer skills; Microsoft Word, Excel, PowerPoint, Outlook

Proficient spoken and written (English, French and Arabic) ACCOMPLISHMENTS

Customer Service

Listened attentively to Customer inquiries and communicated effectively with internal and external customers in a professional manner and works efficiently under pressure

Handled complains efficiently and in timely manner

Acted as a liaison with stakeholders and ensured that customer’s needs are met with high level of satisfaction

Proactively engaged with clients in all events areas

Ensured that all participants and event stakeholders have a memorable experience which will enhance their loyalty

Event Management

Created and developed an integrated online system to assist Sports Events Organizers in the Emirate to raise their overall Event Management performance by providing an efficient tool to measure and rank each Sports Event based on a set number of Categories, Criteria’s and KPIs

Created, developed and executed various publications or the Organization including the: Dubai Sports Events Guide, Conference [Annual publication], Exhibitions and Awards [Annual publication], Dubai: City of Sports [Annual publication], Sports Events Ranking System [Annual publication], etc

Developed Community Sports Initiative’s “Dubai Fitness Index”

Created, developed and evaluated the Request for Proposal of the Sports Events Ranking System

& Ceremony, the Dubai Fitness Index and various other Proposals

Created, developed and implemented action plans and programs for the organization of sporting events in the Emirate of Dubai

Collaborated with UAE National Federations to bid for international competitions, by evaluating international and national calendars for upcoming (Short-term & long-term) opportunities

Preparing International Bid Files for the “AFC Futsal Championships – UAE 2012”

Organized the file for the participation of Dubai on the “International Sports Events Management Conference Awards Ceremony ISEM 2011 & 2013”, The SportsBusiness “Ultimate Sports City” Awards 2014-2017

Organize the setup of Press Conferences, Press Announcement, Press Media Kits, etc Ourayna Zammali Page 2 of 2

613-***-**** – adjkvc@r.postjobfree.com

Project Manager of the 3rd edition of the Samsung Beach Soccer Dubai-2013 from the build-up of the Stadium to the delivery of the event), Dubai International Sports Conference 2014

(Coordinating with International Speakers and Moderators & Hall Manager), etc

Manage services for the event such as: Accommodation, transportation for participants, and other facilities during Dubai Sports Council Events

Manage & negotiate contracts for services, approve suppliers' invoices, maintain financial records, review final billing submitted to clients for events and prepare reports

Prepared the events scope of work and created the events schedule and timetable with full cooperation of other departments such as communications and marketing within the approved events budget

Ensured that the events department daily operations kept running efficiently and effectively and kept a continuous communication with all events organizers

Prioritized multitasks during the peak periods when running several events and efficiently managed the tight deadlines in high pressure situations

Created event’s website with full collaboration of IT department, and ensured that the information in the website is up to date

Evaluated the event delivery and issued reports

Handled events budget

Assisted in the selection process of events team members

Planned and allocated staff roles and responsibilities

Lead the staff to contribute positively to achieve common goals Office Administration

Performed general office duties such as answering multiple phone calls, handling emails and correspondences

Created and managed spreadsheets (budgets management), conceptualized PowerPoint presentations (conferences and meetings) and presented to a large group of people

Scheduled, supervised meetings and workshops and prepared reports

Managed and executed all priority actions ensuring prompt, effective follow-ups take place

Handled highly confidential and sensitive information, situations and conditions

Assisted in the resolution of problems and outstanding action items

Planned and coordinated the scheduling and prioritization of activities of higher management and attended their meetings on weekly basis

Managed all documentation and correspondence to ensure timeliness of response and accuracy of information

WORK HISTORY

Bilingual Administrative Assistant 2019

Vanier Community Centre

Administration and Logistics support 2019

Ottawa Champions, Canada

Event Planning Administrator & Coordinator 2010-2018 Dubai Sports Council, UAE

EDUCATION

Bachelor Degree in Sports Business Management 2006 Higher institute of sports and physical activities, Tunisia

-References are available upon request-

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