M E L I S S A

240-***-****

adjktq@r.postjobfree.com

***** ********* *****

Gaithersburg, MD 20886

linkedin.com/Melissa Boyd

OBJECTIVE

Seeking a Data Entry Operator

position within an office environment

or remotely located that utilize my

years of corporate and business

operations, administrative &

accounting experience.

SKILLS

Administrative. Billing. WAWF.

Effective Organization. Operational.

Clerical. Customer Support.

Contracts Management. Computer

Literate. Written & Oral

Communication. Compliance and

Procedure Oriented. Detail & Multi-

task Oriented. Self-motivated.

Team-Oriented. HIPPA & Patient

Privacy. Bilingual. Time

Management.

SOFTWARE

Office 365. MS Office Suite (Excel,

Word, Outlook, PowerPoint). One

Drive. Share Point. Zoom. WebEx.

QuickBooks. Solomon. Seibel.

Oracle. Axium. Windows 7 & 10.

EDUCATION

SAN JOSE STATE UNIVERSITY, CA

BA, 2000

EXPERIENCE

PROGRAM ASSISTANT I UNIVERSITY OF MD FDSP & ASSOC. PA BALTIMORE & ROCKVILLE, MD MAR 2020 – OCT 2020

Delivered proactive and responsive administrative & clerical office support to staff and patients. Helped promote excellence in customer services. Responsible for patient admission & insurance benefit verification. Efficient in handling daily operational process. Responsible for scheduling and resolving patient conflicts and problems. Carried out enforcement duties relating to school policy compliance procedures. Assisted with answering patients EHR inquiries. Effective working in fast paced clinical environment.

TEMPORARY WORKER SPARKS GROUP ROCKVILLE, MD DEC 2019 – MAR 2020

Temporarily assigned to computer testing survey job site. Identified and recorded computer software anomalies for future users. Wrote recommendations on how to resolve errors in trouble shooting software.

BILLING SPECIALIST CABLE & WIRELESS COMMUNICATIONS INC. SANTA CLARA, CA DEC 2001 – Jul 2003

Identified, researched, analyzed, and resolved billing discrepancies or variance ensuring system accuracy and currency. Interfaced with PM & AE to resolve and address customers issues. Completed targeted monthly closing processes, accrual and overages. Process consistent billing maintenance & reconciliation. Reviewed Time & Material, firm-fixed and variable contracts usage prior to e-billing, receipt & acceptance. Created reports, spreadsheets and uploaded invoices based upon established accounts receivable schedules and terms with numerical accuracy.

BILLING SPECIALIST EXODUS COMMUNICATIONS SANTA CLARA, CA JAN 2001 – DEC 2001

Recovered and delivered e-billing & collection on past due accounts aged over 90 days. Identified, researched, and resolved billing discrepancies & variance ensuring system accuracy and currency. Worked with Project Managers and Account Executives to resolve and address customers’ accounts queries and remittances. Utilized experience in completing targeted monthly closing processes, accruals. Created reports & log sheet to ensure quality control. Processed and uploaded invoices based upon established accounts receivable schedules and terms with accuracy.

BILLING SPECIALIST GLOBAL CENTER SUNNYVALE, CA AUG 2000 – DEC 2000

Identified, researched, analyzed, and resolved billing discrepancies & variance ensuring system accuracy and currency. Worked with Project Managers and Account Executives to resolve and address customers’ accounts queries and remittances. Utilized experience in completing targeted monthly closing processes & accruals. Maintained consistent billing reconciliation with numerical accuracy. Processed and uploaded invoices based upon established accounts receivable schedules and terms.

ADMINISTRATIVE ASSISTANT & RECEPTION ADECCO

SUNNYVALE, CA MAY 2000 – AUG 2000

Provided administrative office & clerical support to staff and leadership. Promoted excellent internal and external customer service. Received, processed, & distributed incoming mails & packages. Prepared shipments via FedEx and UPS. Operated and routed multi-line telephone call system accordingly. Provided problem resolutions to issues through diligent research analysis. Document preparations such as scanning, filing, organizing & etc. Provided data entry & process support. Prepared requisitions for office purchases. Responsible for scheduling and coordinating travel arrangements or meetings. Prepared professional correspondence and reports to support business operation. Maintained staff calendar and directories. Effective working in a fast-paced environment. Greeted clients professionally and provided friendly knowledgeable assistance.

AFTER SCHOOL DAYCARE TEACHER CUMBERLAND CHILD

DEVELOPMENT SUNNYVALE, CA DEC 1998 – NOV 1999

Provided after school daycare to school age children. Daily attendance verification. Responsible for ensuring only authorized parent/guardian allowed for pickups. Provided safe and fun after school activities, assistance with homework. Encourage and facilitate outdoor activities. Enforced late fee application on late pickups per company policy.

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